mikehende

I am seeing a Windows.old folder on the C partition, that should be the recovery right?

By Reset I meant, I choose to do a reinstall win 10 using that option. Well then only thing I can figure out is that the recovery files has to be located in the C partition somewhere?

I had already installed easeus parititon utility but waiting to find out which of the drives has the recovery files?

Hello guys, this Asus A43S laptop is showing OS [C], local disks E, F and G. It is originally a win7 laptop but was upgraded to win10 and I just did a reset. I am not seeing any partition which is showing the recovery partition. How can I best combine them all into just one so Local disk C BUT without erasing the Recovery partition please? F and G is empty. D is 128mb and E is 110mb. I am not seeing any entries with the word "recovery" in either of those 2 folders?

I am not seeing the option to turn off the bitdefender firewall so I disabled bitdefender and the net works, thanks! I still have to re-nable bitdefender so the cuz can use it. I will email them for clearer instructions.

It shows as connected to my network. Yes tried both IE and chrome flush did not help. MiniToolBox by Farbar Version: 17-06-2016 Ran by William (administrator) on 30-05-2017 at 14:48:30 Running from "F:\AV Softwares" Microsoft Windows 10 Home (X64) Model: HP 15 Notebook PC Manufacturer: HP Boot Mode: Normal *************************************************************************** ========================= Flush DNS: =================================== Windows IP Configuration Successfully flushed the DNS Resolver Cache. ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. "Reset IE Proxy Settings": IE Proxy Settings were reset. ========================= Hosts content: ================================= ========================= IP Configuration: ================================ Realtek PCIe FE Family Controller = Ethernet 2 (Connected) Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Media disconnected) # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset set global icmpredirects=enabled set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-82NSOA6 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : fios-router.home Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 4A-E2-44-0F-29-F2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 2: Connection-specific DNS Suffix . : fios-router.home Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2 Physical Address. . . . . . . . . : B0-5A-DA-DB-DE-49 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::3409:f0c:2d2f:6216%3(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, May 30, 2017 10:57:47 AM Lease Expires . . . . . . . . . . : Wednesday, May 31, 2017 10:57:47 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 95443674 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BA-E1-9B-B0-5A-DA-DB-DE-49 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wi-Fi: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : fios-router.home Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter Physical Address. . . . . . . . . : 48-E2-44-0F-29-F2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.fios-router.home: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : fios-router.home Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes DNS request timed out. timeout was 2 seconds. Server: UnKnown Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Ping request could not find host google.com. Please check the name and try again. DNS request timed out. timeout was 2 seconds. Server: UnKnown Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Ping request could not find host yahoo.com. Please check the name and try again. Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 8...4a e2 44 0f 29 f2 ......Microsoft Wi-Fi Direct Virtual Adapter 3...b0 5a da db de 49 ......Realtek PCIe FE Family Controller #2 10...48 e2 44 0f 29 f2 ......Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter 1...........................Software Loopback Interface 1 9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.15 35 127.0.0.0 255.0.0.0 On-link 127.0.0.1 331 127.0.0.1 255.255.255.255 On-link 127.0.0.1 331 127.255.255.255 255.255.255.255 On-link 127.0.0.1 331 192.168.1.0 255.255.255.0 On-link 192.168.1.15 291 192.168.1.15 255.255.255.255 On-link 192.168.1.15 291 192.168.1.255 255.255.255.255 On-link 192.168.1.15 291 224.0.0.0 240.0.0.0 On-link 127.0.0.1 331 224.0.0.0 240.0.0.0 On-link 192.168.1.15 291 255.255.255.255 255.255.255.255 On-link 127.0.0.1 331 255.255.255.255 255.255.255.255 On-link 192.168.1.15 291 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 331 ::1/128 On-link 3 291 fe80::/64 On-link 3 291 fe80::3409:f0c:2d2f:6216/128 On-link 1 331 ff00::/8 On-link 3 291 ff00::/8 On-link =========================================================================== Persistent Routes: None **** End of log ****

The system doesn't allow me to turn the firewall on/off. It is showing "These settings are being managed by vendor application Bitdefender firewall.

Yes exactly. # Copyright © 1993-2009 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost

Doesn't work.

Ohh I see, I had thought you were referring to my network itself. The laptop's DNS settings is set to "Obtain DNS server address automatically".

I have zero issues with any of my other pc's on the network so I don't have a networking issue here. The problem exists only with his laptop in the same way that he is having at his home.

yes

can't find host pinging google but shows connection to the router

could not find host

I had gone through all of what's mentioned above. I tried both type connections, same deal. The wireless switch is turned on. All networks are showing. I have his laptop here at my home. The DM didn't show any yellowed networking items. Also windows Network troubleshooting did not find anything.

SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 05/30/2017 at 10:11 AM Application Version : 6.0.1194 Database Version : 11920 Scan type : Complete Scan Total Scan Time : 00:15:23 Operating System Information Windows 8 64-bit (Build 6.02.9200) UAC On - Limited User Memory items scanned : 992 Memory threats detected : 0 Registry items scanned : 61595 Registry threats detected : 0 File items scanned : 21511 File threats detected : 0 ============ End of Log ============

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.7 (07.03.2016) Operating System: Windows 10 Home x64 Ran by William (Administrator) on Tue 05/30/2017 at 10:12:23.18 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 5 Successfully deleted: C:\ProgramData\1455496454.bdinstall.bin (File) Successfully deleted: C:\ProgramData\1455496878.bdinstall.bin (File) Successfully deleted: C:\ProgramData\1455497607.bdinstall.bin (File) Successfully deleted: C:\ProgramData\1459140556.bdinstall.bin (File) Successfully deleted: C:\ProgramData\1462076091.bdinstall.bin (File) Registry: 2 Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{5A987836-71CB-4EDC-81D8-F32079DA6332} (Registry Key) Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{5A987836-71CB-4EDC-81D8-F32079DA6332} (Registry Key) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Tue 05/30/2017 at 10:15:47.21 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v6.047 - Logfile created 30/05/2017 at 10:56:46 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-05-19.1 [Local] # Operating System : Windows 10 Home (X64) # Username : William - DESKTOP-82NSOA6 # Running from : F:\AV Softwares\AdwCleaner.exe # Mode: Clean # Support : https://www.malwarebytes.com/support ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLL ] ***** ***** [ WMI ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled Tasks ] ***** [-] Task deleted: YCMServiceAgent ***** [ Registry ] ***** ***** [ Web browsers ] ***** [-] [C:\Users\William\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Deleted: aol.com [-] [C:\Users\William\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Deleted: ask.com ************************* :: "Tracing" keys deleted :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C0].txt - [1008 Bytes] - [30/05/2017 10:56:46] C:\AdwCleaner\AdwCleaner[s0].txt - [1530 Bytes] - [30/05/2017 10:56:31] ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1154 Bytes] ##########

Hello Pete [or anyone else], my cousin's win10 laptop stopped going to the net. I ran the usual scans and cleaned out some stuff but still same deal so I am in need of some help please. Please see the reports but note that when I had first run mbam, I didn't pay attention to the language so it was in french and I could get the log therefore I am posting a screenshot of what it had found.

I called up Symantec and asked for their clean wipe tool, that did it, thanks a million Cindy!

Did not work.

Thx Pete. 2 symantec items showed in the GUI [symantec Endpoint protection [Firewall] and Symantec Endpoint protection but showed "an error has occured". I notice that during each f the uninstall methods I have tried including this one with Eset there would be a prompt "Symantec Teefer install has stopped working.

Hello Pete or anyone else, I am having problems uninstalling the Symantec software from this win7 lenovo Thinkpad. I tried Revo Uninstaller which usually does the trick for hard to uninstall software but doesn't work, I tried a few articles off the net but nothing is working?

Thanks for clarifying. I still don;t understand why someone would only use an Apple Store, don't people with ipads surf the net, download stuff and open emails so how would they be protected from malware?

Thanks but not getting why if on an ipad when you visit the net and download stuff that you won't get a virus? Or are you saying that no matter which site someone visits to dl stuff or opens any emails e.t.c all of this will be pre-checked for viruses by Apple before the virus can attack their machine?