mikehende

McAfee is not showing up in the Remover list, only Mbam? Maybe I can try all of this safe mode?

BTW, the removal process seems to be hanging at a point which is showing "Removing product VS", if that should be stuck there for another, what else can I try? I had told the owner he may need to reinstall OS but he says has some softwares on there which he can;t get back the license info for.

Yeah, trying to uninstall from CP was hanging so I am trying the instructions here with the MCR tool: https://service.mcafee.com/webcenter/portal/cp/home/articleview?_afrLoop=2292555053987494&_adf.ctrl-state=17xwjxxu0w_49#!

Thanks, that what I see too. The owner just said no problem to uninstall so I am trying to do so now, get back to you.

The McAfee module is extremely slow in responding, have been waiting for a while now for the firewall settings to open. Tell me this Pete, if I should uninstall Mcafee would that solve the issue?

Hey Pete, the pc's net connection works fast and fine from linux and safe mode and with the onboard wired net connection. Will check back in the morning if you should have any fix for this and if not, if you can tell me what might be the issue or if t can be fixed and how, that would be great, thanks.

Hmnn, I installed the usb wireless network adapter and it is showing as connected to my network but still same issue with both chrome and IE

Same deal Pete, I am wondering if the onboard network card might be shot? I can try a usb adapter and if that works would that mean the pc is virus free? Fix result of Farbar Recovery Scan Tool (x64) Version: 18-10-2017 01 Ran by Webb (18-10-2017 18:59:40) Run:1 Running from E:\ Loaded Profiles: Webb (Available Profiles: Webb) Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION CHR HKU\S-1-5-21-207249110-600702845-166796750-1000\SOFTWARE\Policies\Google: Restriction <==== ATTENTION SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-207249110-600702845-166796750-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll => No File BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL => No File BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL => No File BHO-x32: No Name -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> No File Toolbar: HKU\S-1-5-21-207249110-600702845-166796750-1000 -> No Name - {093F479D-712E-46CD-9E06-62E734A05F68} - No File Handler: osf - No CLSID Value Handler: WSAllMyTubechrome - {0A0C95CF-A116-4C74 - No File 2013-01-28 18:20 - 2013-01-28 18:20 - 000248008 _____ (Ask.com) C:\Users\Webb\AppData\Local\Temp\AskSLib.dll 2013-10-28 21:26 - 2013-03-07 10:57 - 000098304 _____ () C:\Users\Webb\AppData\Local\Temp\cabex.dll 2016-05-02 09:40 - 2016-05-02 09:40 - 014185258 _____ (HOW Inc. ) C:\Users\Webb\AppData\Local\Temp\FYDSetup.exe 2013-09-02 17:45 - 2015-08-20 14:16 - 000163104 _____ (RealNetworks, Inc.) C:\Users\Webb\AppData\Local\Temp\lowproc.exe 2017-05-30 21:21 - 2017-05-30 21:21 - 000243240 _____ (McAfee, Inc.) C:\Users\Webb\AppData\Local\Temp\McCSPInstall.dll 2017-04-02 00:11 - 2008-09-12 13:39 - 000217088 _____ (MAGIX AG) C:\Users\Webb\AppData\Local\Temp\MgxVistaTools.dll 2014-01-25 19:31 - 2013-07-17 00:14 - 000798904 _____ (Microsoft Corporation) C:\Users\Webb\AppData\Local\Temp\OfficeSetup.exe 2013-10-28 21:26 - 2013-03-07 10:57 - 000172720 _____ () C:\Users\Webb\AppData\Local\Temp\PVARemove.exe 2013-09-02 17:45 - 2014-10-16 02:01 - 000090624 _____ (RealNetworks, Inc.) C:\Users\Webb\AppData\Local\Temp\stubhelper.dll 2016-10-27 20:31 - 2017-04-01 20:40 - 000153056 _____ (MAGIX AG) C:\Users\Webb\AppData\Local\Temp\unwise.exe 2015-05-15 09:26 - 2015-05-15 09:26 - 028849904 _____ () C:\Users\Webb\AppData\Local\Temp\vlc-2.2.1-win32.exe 2016-07-05 16:57 - 2016-07-05 16:57 - 030533688 _____ () C:\Users\Webb\AppData\Local\Temp\vlc-2.2.4-win32.exe 2017-10-18 16:15 - 2017-10-18 16:15 - 000123697 _____ () C:\Users\Webb\AppData\Local\Temp\{0776AC08-42A7-4437-B11F-0610BF38DA56}-62.0.3202.62_chrome_installer.exe ShellIconOverlayIdentifiers: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File ShellIconOverlayIdentifiers: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File ShellIconOverlayIdentifiers: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File FirewallRules: [{D08A7FCD-5BF1-4090-B2DD-4BDE1D3422D2}] => (Allow) C:\Users\Webb\AppData\Local\Temp\7zS49BC.tmp\SymNRT.exe FirewallRules: [{5ED4E65B-54CD-46F2-85B9-07F3569087C6}] => (Allow) C:\Users\Webb\AppData\Local\Temp\7zS49BC.tmp\SymNRT.exe CMD: ipconfig /flushdns Hosts: EmptyTemp: ***************** Processes closed successfully. HKLM\SOFTWARE\Policies\Google => key removed successfully HKU\S-1-5-21-207249110-600702845-166796750-1000\SOFTWARE\Policies\Google => key removed successfully HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully HKU\S-1-5-21-207249110-600702845-166796750-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} => key removed successfully HKLM\Software\Classes\CLSID\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF} => key removed successfully HKLM\Software\Classes\CLSID\{B4F3A835-0E21-4959-BA22-42B3008E02FF} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} => key removed successfully HKLM\Software\Classes\CLSID\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} => key removed successfully HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF} => key removed successfully HKLM\Software\Wow6432Node\Classes\CLSID\{B4F3A835-0E21-4959-BA22-42B3008E02FF} => key removed successfully HKU\S-1-5-21-207249110-600702845-166796750-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{093F479D-712E-46CD-9E06-62E734A05F68} => value removed successfully HKLM\Software\Classes\CLSID\{093F479D-712E-46CD-9E06-62E734A05F68} => key not found. HKLM\Software\Classes\PROTOCOLS\Handler\osf => key removed successfully HKLM\Software\Classes\PROTOCOLS\Handler\WSAllMyTubechrome => key removed successfully C:\Users\Webb\AppData\Local\Temp\AskSLib.dll => moved successfully C:\Users\Webb\AppData\Local\Temp\cabex.dll => moved successfully C:\Users\Webb\AppData\Local\Temp\FYDSetup.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\lowproc.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\McCSPInstall.dll => moved successfully C:\Users\Webb\AppData\Local\Temp\MgxVistaTools.dll => moved successfully C:\Users\Webb\AppData\Local\Temp\OfficeSetup.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\PVARemove.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\stubhelper.dll => moved successfully C:\Users\Webb\AppData\Local\Temp\unwise.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\vlc-2.2.1-win32.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\vlc-2.2.4-win32.exe => moved successfully C:\Users\Webb\AppData\Local\Temp\{0776AC08-42A7-4437-B11F-0610BF38DA56}-62.0.3202.62_chrome_installer.exe => moved successfully HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrivePro1 (ErrorConflict) => key removed successfully HKLM\Software\Classes\CLSID\{8BA85C75-763B-4103-94EB-9470F12FE0F7} => key removed successfully HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrivePro2 (SyncInProgress) => key removed successfully HKLM\Software\Classes\CLSID\{CD55129A-B1A1-438E-A425-CEBC7DC684EE} => key removed successfully HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrivePro3 (InSync) => key removed successfully HKLM\Software\Classes\CLSID\{E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => key removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{D08A7FCD-5BF1-4090-B2DD-4BDE1D3422D2} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{5ED4E65B-54CD-46F2-85B9-07F3569087C6} => value removed successfully ========= ipconfig /flushdns ========= Windows IP Configuration Successfully flushed the DNS Resolver Cache. ========= End of CMD: ========= C:\Windows\System32\Drivers\etc\hosts => moved successfully Hosts restored successfully. =========== EmptyTemp: ========== BITS transfer queue => 0 B DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 66840512 B Java, Flash, Steam htmlcache => 976 B Windows/system/drivers => 5583128654 B Edge => 0 B Chrome => 38937476 B Firefox => 51350755 B Opera => 0 B Temp, IE cache, history, cookies, recent: Users => 0 B Default => 0 B Public => 0 B ProgramData => 0 B systemprofile => 449507 B systemprofile32 => 74866 B LocalService => 66228 B NetworkService => 3444561135 B Webb => 5997874500 B RecycleBin => 22312308280 B EmptyTemp: => 34.9 GB temporary data Removed. ================================ The system needed a reboot. ==== End of Fixlog 19:03:49 ====

The guy says it started 3 weeks ago. Not understanding how to copy this for us on the actual machine? Should I paste it in notepad and save on a flash drive then open the flash drive on the pc and re-run Frst64?

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 18-10-2017 01 Ran by Webb (18-10-2017 16:42:16) Running from E:\ Windows 7 Home Premium Service Pack 1 (X64) (2013-07-16 14:41:32) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-207249110-600702845-166796750-500 - Administrator - Disabled) Guest (S-1-5-21-207249110-600702845-166796750-501 - Limited - Disabled) HomeGroupUser$ (S-1-5-21-207249110-600702845-166796750-1002 - Limited - Enabled) Webb (S-1-5-21-207249110-600702845-166796750-1000 - Administrator - Enabled) => C:\Users\Webb ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: McAfee VirusScan (Enabled - Up to date) {8BCDACFA-D264-3528-5EF8-E94FD0BC1FBC} AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AS: McAfee VirusScan (Enabled - Up to date) {30AC4D1E-F45E-3AA6-6448-D23DAB3B5501} FW: McAfee Firewall (Enabled) {B3F62DDF-980B-3470-75A7-407A2E6F58C7} ==================== Installed Programs ====================== (Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated) Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.130 - Adobe Systems Incorporated) Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated) Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated) Amazon Music (HKU\S-1-5-21-207249110-600702845-166796750-1000\...\Amazon Amazon Music) (Version: 4.3.2.1367 - Amazon Services LLC) Apple Application Support (32-bit) (HKLM-x32\...\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.) Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.) Apple Application Support (64-bit) (HKLM\...\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.) Apple Mobile Device Support (HKLM\...\{D4D86CB2-2370-4691-8272-3869EDED6C64}) (Version: 10.0.0.18 - Apple Inc.) Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.) Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team) Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.) Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version: - ) Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.) Canon MG5300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5300_series) (Version: - ) Canon MG5300 series On-screen Manual (HKLM-x32\...\Canon MG5300 series On-screen Manual) (Version: - ) Canon MG5300 series User Registration (HKLM-x32\...\Canon MG5300 series User Registration) (Version: - ) Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version: - ) Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: - ) Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version: - ) Citrix Online Launcher (HKLM-x32\...\{77463C86-BB3A-426E-A6C2-06B4D28C250F}) (Version: 1.0.223 - Citrix) CLM Explorer (HKLM-x32\...\CLMExplorer) (Version: - Robert Hudson) Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation) Corel WinDVD (HKLM-x32\...\{5C1F18D2-F6B7-4242-B803-B5A78648185D}) (Version: 10.8.0.201 - Corel Inc.) Hidden Creator NXT Content (HKLM-x32\...\{9F717571-FEE8-45CD-8B03-5B2D06AD28F7}) (Version: 14.0.024 - Roxio) Hidden DirectX 9 Runtime (HKLM-x32\...\{3A9527CF-4E91-4683-A03F-F1AD022126E5}) (Version: 1.00.0000 - Sonic Solutions) Hidden Elements 11 Organizer (HKLM-x32\...\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}) (Version: 11.0 - Adobe Systems Incorporated) Hidden EMC 10 Content (HKLM-x32\...\{FDB46DE7-9045-47BB-970A-3E4ED5369E03}) (Version: 1.0.035 - Roxo, Inc.) Hidden EMCGadgets64 (HKLM\...\{02AD9D20-03D2-4DE0-8793-E8253026AD86}) (Version: 1.0.302 - Sonic) Hidden Final Draft 7 (HKLM-x32\...\{78D62D17-D970-42DA-B8CF-5E5576293B33}) (Version: 7.1.3.42 - Final Draft, Inc.) Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{39AB2E37-1A55-4292-A5D3-971E9F70D0F8}) (Version: 2.1.32.0 - MAGIX AG) Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.100 - Google Inc.) Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden iCloud (HKLM\...\{CE29BC77-C5AE-49D8-A8C0-FDAF6ACF74DF}) (Version: 6.0.1.41 - Apple Inc.) iTunes (HKLM\...\{9946A4F7-E0FD-4A33-82D1-06CBFFBBB9F9}) (Version: 12.5.1.21 - Apple Inc.) Kingdom Hall Schedules (HKLM-x32\...\KHS_is1) (Version: 11.15 - Majestic Software) K-Lite Codec Pack 10.7.1 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.7.1 - ) K-Lite Codec Pack Packages (HKU\S-1-5-21-207249110-600702845-166796750-1000\...\K-Lite Codec Pack Packages) (Version: - ) <==== ATTENTION MAGIX MP3 deluxe 19 (HKLM\...\{EA52DEA5-3A60-470C-BBDA-5B962BE45CED}) (Version: 19.0.0.30 - MAGIX Software GmbH) Hidden MAGIX MP3 deluxe 19 (HKLM-x32\...\MX.{EA52DEA5-3A60-470C-BBDA-5B962BE45CED}) (Version: 19.0.0.30 - MAGIX Software GmbH) MAGIX MP3 Maker 15 10.0.0.317 (UK) (HKLM-x32\...\MAGIX MP3 Maker 15 UK) (Version: 10.0.0.317 - MAGIX AG) MAGIX Screenshare 4.3.6.1987 (UK) (HKLM-x32\...\MAGIX Screenshare UK) (Version: 4.3.6.1987 - MAGIX AG) MAGIX Speed burnR (MSI) (HKLM\...\{7EE6ACF3-FED2-4B97-96CE-846CF1B84F39}) (Version: 7.0.1.27 - MAGIX Software GmbH) Hidden MAGIX Speed burnR (MSI) (HKLM-x32\...\MX.{7EE6ACF3-FED2-4B97-96CE-846CF1B84F39}) (Version: 7.0.1.27 - MAGIX Software GmbH) Malwarebytes version 3.2.2.2018 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.2.2.2018 - Malwarebytes) McAfee Multi Access - Total Protection (HKLM-x32\...\MSC) (Version: 16.0.3 - McAfee, Inc.) McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.136 - McAfee, Inc.) Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation) Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft) Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation) Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation) Microsoft Office Standard Edition 2003 (HKLM-x32\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation) Microsoft OneDrive (HKU\S-1-5-21-207249110-600702845-166796750-1000\...\OneDriveSetup.exe) (Version: 17.0.4041.0512 - Microsoft Corporation) Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{4fcf070a-daac-45e9-a8b0-6850941f7ed8}) (Version: 12.0.21005.1 - Microsoft Corporation) Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation) MP3 deluxe 19 Update (HKLM\...\{A50A6DA4-F139-419B-8C2B-6B81D96AEE20}) (Version: 19.0.1.48 - MAGIX Software GmbH) Hidden MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation) MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation) nero12kwikburnexpressess (HKLM-x32\...\{57AB77BC-E70C-454B-BD0C-E543A7961912}) (Version: 12.0.00300 - Nero AG) Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4551.1512 - Microsoft Corporation) Hidden Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4551.1512 - Microsoft Corporation) Hidden Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4551.1512 - Microsoft Corporation) Hidden Pinnacle Studio 12 (HKLM-x32\...\{D041EB9E-890A-4098-8F94-51DA194AC72A}) (Version: 12.0.0.6163 - Pinnacle Systems) Pinnacle Video Driver (HKLM\...\{5EB90C06-964F-4195-B83E-BD7E55C88415}) (Version: 12.00.0017 - Pinnacle Systems) PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.5.02.12220 - Sony Corporation) Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0002 - Nero AG) Hidden PSE11 STI Installer (HKLM-x32\...\{98CE8819-87AA-4814-8167-ADDDD513485F}) (Version: 11.0 - Adobe Systems Incorporated) Hidden QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.) RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden RealDownloader (HKLM-x32\...\{0b2ba5b5-983a-4565-ace1-2e55014848d2}) (Version: 17.0.14.26 - RealNetworks) Hidden RealDownloader (HKLM-x32\...\{0F44CC14-936F-4A6D-A4B4-4953AE174A2A}) (Version: 17.0.14.8 - RealNetworks, Inc.) Hidden RealDownloader (HKLM-x32\...\{7D700940-82E4-4442-B8AF-EF6C9C509C06}) (Version: 17.0.14.26 - RealNetworks) Hidden RealNetworks - Microsoft Visual C++ 2005 Runtime (HKLM-x32\...\{026C3D27-9BE1-46BE-BEAE-6DE38A0F4FBE}) (Version: 8.0 - RealNetworks) Hidden RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.14 - RealNetworks) RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden Roxio Creator NXT (HKLM-x32\...\{CC915001-1639-4D1B-B0A1-A7AC70C99179}) (Version: 14.0.36.0 - Roxio) Roxio Easy CD and DVD Burning (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio) Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.0 - Roxio) Hidden Roxio PhotoShow (HKLM-x32\...\Roxio PhotoShow) (Version: 6.0 - Sonic Solutions) Roxio Virtual Drive x64 (HKLM\...\{632DCE79-2711-4B07-BB89-DA763E96840C}) (Version: 1.00.0000 - Roxio, Inc.) Hidden SmartSound Common Data (HKLM-x32\...\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.) Hidden SmartSound Common Data (HKLM-x32\...\InstallShield_{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.) SmartSound Quicktracks 5 (HKLM-x32\...\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.7 - SmartSound Software Inc.) Hidden SmartSound Quicktracks 5 (HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.7 - SmartSound Software Inc.) SONAR LE (HKLM-x32\...\SONAR85LE_is1) (Version: 18.0 - Cakewalk Music Software) Sonic CinePlayer Decoder Pack (HKLM-x32\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Sonic Solutions) Hidden TMS2015 (HKLM-x32\...\{85E02722-AA60-47D6-BB40-9D9CCE181C13}) (Version: 20.15.1 - 2137378 Ontario Inc.) Triple Scoop Music (HKLM-x32\...\{4CD51492-D68C-49AC-9692-29FCC19FBC26}) (Version: 1.0.019 - Roxio) Hidden Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft) UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden Video Downloader (HKLM-x32\...\{65257823-1757-44CF-B23A-D615D7CC460D}) (Version: 1.0.0 - RealNetworks) Hidden Virtual DJ Broadcaster - Atomix Productions (HKLM-x32\...\Virtual DJ Broadcaster - Atomix Productions) (Version: - ) VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN) Watchtower Library - English (HKLM-x32\...\{1D72ED8E-EA0F-4AE3-BBC5-2EC55FA5649F}) (Version: 18.0 - Watchtower Bible and Tract Society of Pennsylvania, Inc.) Watchtower Library 2015 - English (HKLM-x32\...\{F0D4F127-987D-4345-AA96-5699CF14AF35}) (Version: 17.0 - Watchtower Bible and Tract Society of Pennsylvania, Inc.) Wondershare AllMyTube(Build 4.5.0.0) (HKLM-x32\...\Wondershare AllMyTube_is1) (Version: 4.5.0.0 - Wondershare Software) Wondershare Helper Compact 2.5.0 (HKLM-x32\...\{5363CE84-5F09-48A1-8B6C-6BB590FFEDF2}_is1) (Version: 2.5.0 - Wondershare) ==================== Custom CLSID (Whitelisted): ========================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{0C3BA0B1-BC14-4B55-98DC-F1E913C1DA10}\InprocServer32 -> C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\ActiveX64.ocx (TODO: <Company name>) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{6FFA7438-3E00-4176-9717-B3BBE2E704AB}\InprocServer32 -> C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\ActiveX64.ocx (TODO: <Company name>) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\17.0.4041.0512\amd64\SkyDriveShell64.dll (Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{A66FC8BB-7AFD-4FCF-BBA1-341AE079C7DF}\InprocServer32 -> C:\Program Files\Roxio Creator NXT\Virtual Drive 10\DC_ShellExt64.dll (Corel Corporation) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\17.0.4041.0512\amd64\SkyDriveShell64.dll (Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}\InprocServer32 -> C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\17.0.4041.0512\amd64\SkyDriveShell64.dll (Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\17.0.4041.0512\amd64\SkyDriveShell64.dll (Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-207249110-600702845-166796750-1000_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\17.0.4041.0512\amd64\FileSyncApi64.dll (Microsoft Corporation) ShellIconOverlayIdentifiers: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File ShellIconOverlayIdentifiers: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File ShellIconOverlayIdentifiers: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL -> No File ContextMenuHandlers1: [McCtxMenuFrmWrk] -> {CCA9EFD3-29ED-430A-BA6D-E6BBFF0A60C2} => c:\Program Files\McAfee\MSC\McCtxMenuFrmWrk.dll [2017-09-25] (McAfee, Inc.) ContextMenuHandlers1: [PhotoStreamsExt] -> {89D984B3-813B-406A-8298-118AFA3A22AE} => C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll [2016-09-09] (Apple Inc.) ContextMenuHandlers1: [Roxio Burn] -> {E8CB9D53-A47A-42B5-9F5B-96B037C9DD4C} => C:\Program Files\Roxio\Roxio Burn\RB_ContextMenu64.dll [2012-07-05] () ContextMenuHandlers1: [RXDCExtSvr] -> {0FB82570-BB2D-23D3-8D3B-AC2F34F1FA3C} => C:\Program Files\Roxio\Virtual Drive 10\DC_ShellExt64.dll [2009-06-26] (Sonic Solutions) ContextMenuHandlers2: [RXDCExtSvr] -> {0FB82570-BB2D-23D3-8D3B-AC2F34F1FA3C} => C:\Program Files\Roxio\Virtual Drive 10\DC_ShellExt64.dll [2009-06-26] (Sonic Solutions) ContextMenuHandlers3: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2017-08-21] (Malwarebytes) ContextMenuHandlers3: [{4A7C4306-57E0-4C0C-83A9-78C1528F618C}] -> {4A7C4306-57E0-4C0C-83A9-78C1528F618C} => c:\program files (x86)\real\realplayer\RPDS\Bin64\rpcloudview.dll [2014-11-03] (RealNetworks, Inc.) ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => C:\Windows\system32\igfxpph.dll [2011-02-11] (Intel Corporation) ContextMenuHandlers6: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2017-08-21] (Malwarebytes) ContextMenuHandlers6: [McCtxMenuFrmWrk] -> {CCA9EFD3-29ED-430A-BA6D-E6BBFF0A60C2} => c:\Program Files\McAfee\MSC\McCtxMenuFrmWrk.dll [2017-09-25] (McAfee, Inc.) ContextMenuHandlers6: [RXDCExtSvr] -> {0FB82570-BB2D-23D3-8D3B-AC2F34F1FA3C} => C:\Program Files\Roxio\Virtual Drive 10\DC_ShellExt64.dll [2009-06-26] (Sonic Solutions) ContextMenuHandlers1_S-1-5-21-207249110-600702845-166796750-1000: [RXDCExtSvr] -> {A66FC8BB-7AFD-4FCF-BBA1-341AE079C7DF} => C:\Program Files\Roxio Creator NXT\Virtual Drive 10\DC_ShellExt64.dll [2012-07-18] (Corel Corporation) ContextMenuHandlers2_S-1-5-21-207249110-600702845-166796750-1000: [RXDCExtSvr] -> {A66FC8BB-7AFD-4FCF-BBA1-341AE079C7DF} => C:\Program Files\Roxio Creator NXT\Virtual Drive 10\DC_ShellExt64.dll [2012-07-18] (Corel Corporation) ContextMenuHandlers6_S-1-5-21-207249110-600702845-166796750-1000: [RXDCExtSvr] -> {A66FC8BB-7AFD-4FCF-BBA1-341AE079C7DF} => C:\Program Files\Roxio Creator NXT\Virtual Drive 10\DC_ShellExt64.dll [2012-07-18] (Corel Corporation) ==================== Scheduled Tasks (Whitelisted) ============= (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) Task: {274A92CB-5025-4AF7-AB36-54B404A1D764} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfig Task: {274A92CB-5025-4AF7-AB36-54B404A1D764} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(2): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshContent Task: {274A92CB-5025-4AF7-AB36-54B404A1D764} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(3): C:\Windows\system32\GWX\GWXDetector.exe [2016-07-13] (Microsoft Corporation) Task: {34D56728-1E88-4CB9-9DD2-E1E6EF88E5B9} - System32\Tasks\McAfeeLogon => C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe [2017-05-31] (McAfee, Inc.) Task: {4074CE58-CFF1-41E3-96D4-EB0B438C3B61} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2017-09-13] (Adobe Systems Incorporated) Task: {45555FD4-A4A1-4EB2-949A-AFBED6602A4E} - System32\Tasks\McAfee\McAfee Idle Detection Task Task: {54628E3C-C21F-418D-82D5-F0E59766123E} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2017-08-16] (Google Inc.) Task: {5AAAB923-3E02-4118-AD39-9DD6D604F642} - System32\Tasks\ReclaimerUpdateFiles_Webb => C:\Users\Webb\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.08\agent\rnupgagent.exe [2017-09-11] (RealNetworks, Inc.) Task: {63F0E1D7-725E-4837-AA71-DFC527DEEC6E} - System32\Tasks\RNUpgradeHelperResumePrompt_Webb => C:\Users\Webb\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.08\agent\rnupgagent.exe [2017-09-11] (RealNetworks, Inc.) Task: {6675B259-962D-4653-9B41-1E6AF6094B86} - System32\Tasks\ReclaimerUpdateXML_Webb => C:\Users\Webb\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.08\agent\rnupgagent.exe [2017-09-11] (RealNetworks, Inc.) Task: {6948C87B-F506-427A-A8AE-C446F7B68BB7} - System32\Tasks\AdobeAAMUpdater-1.0-Webb-PC-Webb => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [2012-09-20] (Adobe Systems Incorporated) Task: {7A551A97-D270-4F2B-8130-31F70788F547} - System32\Tasks\Intel Security DAT Reputation (AMCore) periodic endpoint safety pulse => C:\Program Files\Common Files\McAfee\AMContent\scanners\x86_64\datrep\1.50.1291.1\mcdatrep.exe [2017-08-24] (McAfee, Inc.) Task: {7BB8588F-ACBD-436B-B5E6-8827C512F577} - System32\Tasks\RealDownloader Update Check => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [2014-09-23] () Task: {81A7BFC9-4CD6-4250-BB90-49F444A8B77C} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2016-02-23] (Apple Inc.) Task: {847EE0D9-7A49-4CF0-BA6B-597C7D453ECF} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfigAndContent Task: {847EE0D9-7A49-4CF0-BA6B-597C7D453ECF} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => Command(2): C:\Windows\system32\GWX\GWXDetector.exe [2016-07-13] (Microsoft Corporation) Task: {8D4F47D6-E0C6-4019-9351-87BC637BA492} - System32\Tasks\{5112F452-3CA7-4C49-8748-B938086E88AC} => C:\Program Files (x86)\Common Files\Roxio Shared\10.0\Roxio Central36\Main\Roxio_Central36.exe [2009-06-22] () Task: {9A446A7C-EA95-44CD-BD4D-44B94A6BB67F} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2017-07-19] (Adobe Systems Incorporated) Task: {A85E2D96-C599-40FC-A310-DE1D19DE5743} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfig => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfig Task: {A85E2D96-C599-40FC-A310-DE1D19DE5743} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfig => Command(2): C:\Windows\system32\GWX\GWXDetector.exe [2016-07-13] (Microsoft Corporation) Task: {ABEF6771-F264-4060-A12E-F85222041AD1} - System32\Tasks\RNUpgradeHelperLogonPrompt_Webb => C:\Users\Webb\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\14.08\agent\rnupgagent.exe [2017-09-11] (RealNetworks, Inc.) Task: {AF110201-E2DA-4AC4-85C3-26D842B61080} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2017-08-16] (Google Inc.) Task: {B2A9E3B1-6839-477A-886D-0B9759CF622D} - System32\Tasks\{7F3A22C9-F476-4463-8930-56090A39A198} => C:\Program Files (x86)\Common Files\Roxio Shared\10.0\Roxio Central36\Main\Roxio_Central36.exe [2009-06-22] () Task: {CC6D1F03-AA20-4BE6-AC1F-9DE6CB0E142E} - System32\Tasks\klcp_update => C:\Program Files (x86)\K-Lite Codec Pack\Tools\CodecTweakTool.exe [2014-09-04] () Task: {D271CC90-ABFD-42D0-BE8C-78522C6AC001} - System32\Tasks\Intel Security DAT Reputation (AMCore) Post DAT update endpoint safety pulse => C:\Program Files\Common Files\McAfee\AMContent\scanners\x86_64\datrep\1.50.1291.1\mcdatrep.exe [2017-08-24] (McAfee, Inc.) Task: {D2FA513E-DD71-4370-9C87-9753A8A45DAB} - System32\Tasks\{1A179B3C-3F33-4F86-BAE0-B036074283A2} => C:\Windows\system32\pcalua.exe -a C:\ProgramData\Uninstall\{537BF16E-7412-448C-95D8-846E85A1D817}\setup.exe -c /x {537BF16E-7412-448C-95D8-846E85A1D817} Task: {D464CFBC-565F-4B20-902B-8B6A7869BD69} - System32\Tasks\RealDownloaderDownloaderScheduledTaskS-1-5-21-207249110-600702845-166796750-1000 => C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe [2014-09-26] (RealNetworks, Inc.) Task: {DFBF9BF3-A3F1-4F9C-B494-33F6CB959A20} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(1): %windir%\system32\GWX\GWXUXWorker.exe -> /ScheduleUpgradeReminderTime Task: {DFBF9BF3-A3F1-4F9C-B494-33F6CB959A20} - C:\Windows\System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(2): C:\Windows\system32\GWX\GWXDetector.exe [2016-07-13] (Microsoft Corporation) Task: {E391135D-D6FD-449A-A7A7-4B9FEFEDC9EF} - System32\Tasks\RealDownloaderRealUpgradeLogonTaskS-1-5-21-207249110-600702845-166796750-1000 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-09-26] (RealNetworks, Inc.) Task: {FAEE40A9-19C7-43C0-9848-C457D385C9F0} - System32\Tasks\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-207249110-600702845-166796750-1000 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-09-26] (RealNetworks, Inc.) Task: {FC03445B-EA47-4E43-A6B1-688070E4888F} - System32\Tasks\McAfee Remediation (Prepare) => C:\Program Files\Common Files\AV\McAfee VirusScan\upgrade.exe [2017-08-03] (McAfee, Inc.) (If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.) ==================== Shortcuts & WMI ======================== (The entries could be listed to be restored or removed.) Shortcut: C:\Users\Webb\AppData\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN\target.lnk -> hxxp://www.msnusers.co ==================== Loaded Modules (Whitelisted) ============== 2012-07-05 19:47 - 2012-07-05 19:47 - 000185488 _____ () C:\Program Files\Roxio\Roxio Burn\RB_ContextMenu64.dll 2012-06-20 15:48 - 2012-06-20 15:48 - 000457360 _____ () C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe 2016-09-01 18:12 - 2016-09-01 18:12 - 000092472 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll 2016-09-01 18:12 - 2016-09-01 18:12 - 001353528 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll 2012-07-11 01:04 - 2012-07-11 01:04 - 000022160 _____ () C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe 2014-09-18 21:58 - 2016-06-16 16:05 - 005908968 _____ () C:\Users\Webb\AppData\Local\Amazon Music\Amazon Music Helper.exe 2014-09-23 15:54 - 2014-09-23 15:54 - 000551488 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe 2014-09-26 11:18 - 2014-09-26 11:18 - 000039568 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe 2014-09-26 16:14 - 2014-09-26 16:14 - 000031344 _____ () C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe 2012-07-11 01:04 - 2012-07-11 01:04 - 003306128 _____ () C:\Program Files (x86)\Roxio\BackOnTrack\App\BEngine.dll 2012-07-11 01:04 - 2012-07-11 01:04 - 000523920 _____ () C:\Program Files (x86)\Roxio\BackOnTrack\App\TRREngine.dll 2012-07-11 01:04 - 2012-07-11 01:04 - 000108176 _____ () C:\Program Files (x86)\Roxio\BackOnTrack\App\Logging.dll 2016-09-01 18:13 - 2016-09-01 18:13 - 001041720 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll 2016-09-01 18:13 - 2016-09-01 18:13 - 000080184 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll 2016-09-01 18:12 - 2016-09-01 18:12 - 000189752 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxslt.dll 2014-09-23 15:05 - 2014-09-23 15:05 - 001382048 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\cpprest100_1_2.dll 2016-06-24 10:35 - 2016-06-20 14:48 - 001506304 _____ () C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\DAQExp.dll 2016-02-10 17:51 - 2014-05-19 17:19 - 000137728 _____ () C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\CBSCreateVC.dll 2014-11-03 19:53 - 2014-11-03 19:53 - 000865880 _____ () c:\program files (x86)\real\realplayer\RPDS\Plugins\cldplin.dll 2014-09-26 16:13 - 2014-09-26 16:13 - 000035464 _____ () C:\Program Files (x86)\Real\UpdateService\DL2UpdatePlugin.dll 2014-09-26 16:13 - 2014-09-26 16:13 - 000035976 _____ () C:\Program Files (x86)\Real\UpdateService\RealDownloaderUpdatePlugin.dll 2014-09-26 16:13 - 2014-09-26 16:13 - 000033400 _____ () C:\Program Files (x86)\Real\UpdateService\RPDSUpdatePlugin.dll 2014-09-26 16:13 - 2014-09-26 16:13 - 000034456 _____ () C:\Program Files (x86)\Real\UpdateService\VideoDLUpdatePlugin.dll ==================== Alternate Data Streams (Whitelisted) ========= (If an entry is included in the fixlist, only the ADS will be removed.) AlternateDataStreams: C:\Users\Public\Documents\20130816_140212.jpg:com.dropbox.attributes [159] AlternateDataStreams: C:\Users\Public\Documents\20130816_140235.jpg:com.dropbox.attributes [81] AlternateDataStreams: C:\Users\Public\Documents\20130816_140242.jpg:com.dropbox.attributes [326] AlternateDataStreams: C:\Users\Public\Documents\20130816_140311.jpg:com.dropbox.attributes [324] AlternateDataStreams: C:\Users\Webb\Desktop\if you dont know me.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Desktop\my greatest demo.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Desktop\my greatest inspiration.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Desktop\SHE.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Desktop\teddy pendergrass tribute.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Documents\a song for you.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Documents\if you dont know me.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Documents\my greatest demo.mp3:Roxio EMC Stream [38] AlternateDataStreams: C:\Users\Webb\Documents\my greatest inspiration.mp3:Roxio EMC Stream [38] ==================== Safe Mode (Whitelisted) =================== (If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""="" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ModuleCoreService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcapexe => ""="" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\McMPFSvc => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""="" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeaack => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeaack.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeavfk => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeavfk.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefire => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfemms => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeplk => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfeplk.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfetdi2k => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfetdi2k.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfevtp => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ModuleCoreService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\SMPCHelper => ""="" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\tvnserver => ""="" ==================== Association (Whitelisted) =============== (If an entry is included in the fixlist, the registry item will be restored to default or removed.) ==================== Internet Explorer trusted/restricted =============== (If an entry is included in the fixlist, it will be removed from the registry.) ==================== Hosts content: =============================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2009-07-13 22:34 - 2016-05-02 14:09 - 000000824 _____ C:\Windows\system32\Drivers\etc\hosts ==================== Other Areas ============================ (Currently there is no automatic fix for this section.) HKU\S-1-5-21-207249110-600702845-166796750-1000\Control Panel\Desktop\\Wallpaper -> DNS Servers: 192.168.1.1 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1) Windows Firewall is enabled. ==================== MSCONFIG/TASK MANAGER disabled items == ==================== FirewallRules (Whitelisted) =============== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) FirewallRules: [{6ADFDAB0-A444-46FA-B2B3-21B2A7D5B153}] => (Allow) C:\Users\Webb\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe FirewallRules: [{20C65842-7DAC-4206-B55D-0582BB95DBF7}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\RM.exe FirewallRules: [{54B84CF2-9221-4FCF-A483-6CD115FB8A63}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\RM.exe FirewallRules: [{5D25AC97-9A3B-43F9-B8F0-04E4A8035937}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\Studio.exe FirewallRules: [{C97F8651-8B4B-4E22-9B60-8A6629567283}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\Studio.exe FirewallRules: [{23A8420D-5748-474B-9C70-6155CDAF4022}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\umi.exe FirewallRules: [{FB272CE9-6AD8-4BC7-9078-C47F422799C8}] => (Allow) C:\Program Files (x86)\Pinnacle\Studio 12\Programs\umi.exe FirewallRules: [{3B0184D1-1662-4AAC-9D20-AA7564AD1753}] => (Allow) LPort=0 FirewallRules: [{EB5AE450-47A4-4C36-9AEB-722516CBE492}] => (Allow) LPort=2869 FirewallRules: [{6F49D27B-EF99-455A-A12B-021D31F3F2DD}] => (Allow) LPort=1900 FirewallRules: [{ABF98727-69AC-4C61-B7F5-FEDFD3A58275}] => (Allow) C:\Program Files (x86)\Common Files\MAGIX Shared\UPnPService\UPnPService.exe FirewallRules: [{F630F497-A827-42CD-B425-E935924E56F4}] => (Allow) C:\Program Files (x86)\Common Files\MAGIX Shared\UPnPService\UPnPService.exe FirewallRules: [{7ADE29D4-D538-46BC-8315-63A21316333D}] => (Allow) LPort=9000 FirewallRules: [{D08A7FCD-5BF1-4090-B2DD-4BDE1D3422D2}] => (Allow) C:\Users\Webb\AppData\Local\Temp\7zS49BC.tmp\SymNRT.exe FirewallRules: [{5ED4E65B-54CD-46F2-85B9-07F3569087C6}] => (Allow) C:\Users\Webb\AppData\Local\Temp\7zS49BC.tmp\SymNRT.exe FirewallRules: [{029705A6-237A-46E9-816C-6CAD9446256E}] => (Allow) C:\Program Files (x86)\Nero\KM\KwikMedia.exe FirewallRules: [{04F61DE6-4E0A-4B55-B70D-67FF2BFB60B5}] => (Allow) C:\Program Files (x86)\Nero\KM\KwikMedia.exe FirewallRules: [{17276718-75C8-4614-B5B4-69C12CFF2D30}] => (Allow) c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe FirewallRules: [{7B5FE7FB-EDC3-4C99-B87F-0D816237B457}] => (Allow) C:\Program Files (x86)\mystarttb\ToolbarCleaner.exe FirewallRules: [{93DC9F0E-CF9D-4EB3-861B-C5B529656C7B}] => (Allow) C:\Program Files (x86)\mystarttb\ToolbarCleaner.exe FirewallRules: [{94B5E611-A99C-4B2C-A2A6-066EC98B358D}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe FirewallRules: [{C63465B1-7BBF-405D-BD58-E6E904040601}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe FirewallRules: [{69975844-1968-4B78-A253-E2F52D353EFB}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe FirewallRules: [{C74B9F76-0BE7-4957-9621-3162E4AA67B5}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe FirewallRules: [TCP Query User{9DEE37A6-0DFA-47E7-81F1-A0ABE706C59F}C:\program files (x86)\wondershare\allmytube\allmytube.exe] => (Allow) C:\program files (x86)\wondershare\allmytube\allmytube.exe FirewallRules: [uDP Query User{F6316BA7-B001-42BC-8CD5-65C3DF9A6C05}C:\program files (x86)\wondershare\allmytube\allmytube.exe] => (Allow) C:\program files (x86)\wondershare\allmytube\allmytube.exe FirewallRules: [{699E23B5-370E-46CD-B857-2D861C415A47}] => (Allow) C:\Program Files\iTunes\iTunes.exe FirewallRules: [{1415D485-D8DC-40FD-A462-5671560DD9E8}] => (Allow) C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe FirewallRules: [{11B95249-09C2-4FFC-92D6-D048CE26BCA2}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe ==================== Restore Points ========================= 09-10-2017 11:25:16 Windows Backup 09-10-2017 13:16:54 Windows Backup 09-10-2017 13:31:18 Windows Backup 18-10-2017 12:13:34 JRT Pre-Junkware Removal ==================== Faulty Device Manager Devices ============= Name: Microsoft Teredo Tunneling Adapter Description: Microsoft Teredo Tunneling Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. ==================== Event log errors: ========================= Application errors: ================== Error: (10/18/2017 01:46:47 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 8985 Error: (10/18/2017 01:46:47 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 8985 Error: (10/18/2017 01:46:47 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (10/18/2017 01:46:46 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 7909 Error: (10/18/2017 01:46:46 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 7909 Error: (10/18/2017 01:46:46 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (10/18/2017 01:46:45 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 6801 Error: (10/18/2017 01:46:45 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 6801 Error: (10/18/2017 01:46:45 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (10/18/2017 01:46:44 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 5678 System errors: ============= Error: (10/18/2017 04:41:54 PM) (Source: DCOM) (EventID: 10010) (User: ) Description: The server {E782BE15-9936-4A7F-8DF9-9AB95D229DF1} did not register with DCOM within the required timeout. Error: (10/18/2017 04:37:33 PM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: The following boot-start or system-start driver(s) failed to load: RxFilter Error: (10/18/2017 04:37:33 PM) (Source: Service Control Manager) (EventID: 7022) (User: ) Description: The McAfee Boot Delay Start Service service hung on starting. Error: (10/18/2017 04:35:50 PM) (Source: Service Control Manager) (EventID: 7023) (User: ) Description: The Roxio Hard Drive Watcher 14 service terminated with the following error: The class is configured to run as a security id different from the caller Error: (10/18/2017 04:35:23 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The McAfee Module Core Service service failed to start due to the following error: The executable program that this service is configured to run in does not implement the service. Error: (10/18/2017 04:14:58 PM) (Source: Service Control Manager) (EventID: 7043) (User: ) Description: The Windows Update service did not shut down properly after receiving a preshutdown control. Error: (10/18/2017 04:00:11 PM) (Source: DCOM) (EventID: 10010) (User: ) Description: The server {E782BE15-9936-4A7F-8DF9-9AB95D229DF1} did not register with DCOM within the required timeout. Error: (10/18/2017 01:07:27 PM) (Source: DCOM) (EventID: 10010) (User: ) Description: The server {E782BE15-9936-4A7F-8DF9-9AB95D229DF1} did not register with DCOM within the required timeout. Error: (10/18/2017 01:04:56 PM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: The following boot-start or system-start driver(s) failed to load: RxFilter Error: (10/18/2017 01:04:45 PM) (Source: Service Control Manager) (EventID: 7023) (User: ) Description: The Roxio Hard Drive Watcher 14 service terminated with the following error: The class is configured to run as a security id different from the caller CodeIntegrity: =================================== Date: 2015-08-02 08:54:49.135 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:49.129 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:49.082 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:49.064 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.687 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.598 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.490 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.483 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.429 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. Date: 2015-08-02 08:54:48.423 Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked. Check with the publisher to see if a new signed version of the kernel module is available. ==================== Memory info =========================== Processor: Pentium® Dual-Core CPU E6700 @ 3.20GHz Percentage of memory in use: 27% Total physical RAM: 6108.99 MB Available physical RAM: 4444.68 MB Total Virtual: 12216.17 MB Available Virtual: 10581.8 MB ==================== Drives ================================ Drive c: () (Fixed) (Total:931.41 GB) (Free:668.49 GB) NTFS Drive e: (2G-3) (Removable) (Total:1.91 GB) (Free:1.58 GB) FAT ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: 05AF9A15) Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=931.4 GB) - (Type=07 NTFS) ======================================================== Disk: 5 (MBR Code: Windows XP) (Size: 1.9 GB) (Disk ID: C3072E18) Partition 1: (Active) - (Size=1.9 GB) - (Type=06) ==================== End of Addition.txt ============================

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 18-10-2017 01 Ran by Webb (administrator) on WEBB-PC (18-10-2017 16:38:42) Running from E:\ Loaded Profiles: Webb (Available Profiles: Webb) Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States) Internet Explorer Version 11 (Default browser: IE) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is included in the fixlist, the process will be closed. The file will not be moved.) () C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe (Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe (Intel Corporation) C:\Windows\System32\hkcmd.exe (Intel Corporation) C:\Windows\System32\igfxpers.exe (CANON INC.) C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE (Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe (Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe () C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe () C:\Users\Webb\AppData\Local\Amazon Music\Amazon Music Helper.exe (Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe (McAfee, Inc.) C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe (RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe (McAfee, Inc.) C:\Windows\System32\mfevtps.exe (Intel Security, Inc.) C:\Program Files\Common Files\Intel Security\PEF\CORE\PEFService.exe (Sony Corporation) C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe (Sony Corporation) C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe (CANON INC.) C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE (Protexis Inc.) C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe (RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe () C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe () C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe (Wondershare) C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe (RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin\rpdsvc.exe () C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe (McAfee, Inc.) C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (McAfee, Inc.) C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe (Google Inc.) C:\Program Files (x86)\Google\Update\1.3.33.5\GoogleCrashHandler.exe (Google Inc.) C:\Program Files (x86)\Google\Update\1.3.33.5\GoogleCrashHandler64.exe (Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe (Microsoft Corporation) C:\Windows\splwow64.exe (CANON INC.) C:\Program Files (x86)\Canon\Solution Menu EX\CNSEUPDT.EXE (McAfee, Inc.) C:\Windows\System32\mfevtps.exe (Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe (Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe (Microsoft Corporation) C:\Windows\System32\dllhost.exe (Microsoft Corporation) C:\Windows\System32\dllhost.exe (Microsoft Corporation) C:\Windows\System32\dllhost.exe ==================== Registry (Whitelisted) =========================== (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.) HKLM\...\Run: [AdobeAAMUpdater-1.0] => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [444904 2012-09-20] (Adobe Systems Incorporated) HKLM\...\Run: [CanonMyPrinter] => C:\Program Files\Canon\MyPrinter\BJMyPrt.exe [2779024 2011-03-14] (CANON INC.) HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [176440 2016-09-09] (Apple Inc.) HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [67384 2016-09-01] (Apple Inc.) HKLM-x32\...\Run: [TrayServer] => C:\Program Files (x86)\MAGIX\Movie_Edit_Pro_14\TrayServer.exe HKLM-x32\...\Run: [iSUSPM] => C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe [324976 2010-05-21] (Flexera Software, Inc.) HKLM-x32\...\Run: [] => [X] HKLM-x32\...\Run: [RoxWatchTray] => C:\Program Files (x86)\Roxio Creator NXT\Common\RoxWatchTray14.exe [294032 2012-07-18] (Corel Corporation) HKLM-x32\...\Run: [PMBVolumeWatcher] => C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe [648032 2010-11-27] (Sony Corporation) HKLM-x32\...\Run: [CanonSolutionMenuEx] => C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE [1637496 2011-08-04] (CANON INC.) HKLM-x32\...\Run: [TkBellExe] => C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe [296520 2014-11-03] (RealNetworks, Inc.) HKLM-x32\...\Run: [RealDownloader] => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [551488 2014-09-23] () HKLM-x32\...\Run: [Wondershare Helper Compact.exe] => C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe [2131344 2016-06-20] (Wondershare) HKLM-x32\...\Run: [DelaypluginInstall] => C:\ProgramData\Wondershare\AllMyTube\DelayPluginI.exe [1960336 2015-08-11] () Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation) HKU\S-1-5-21-207249110-600702845-166796750-1000\...\Run: [Amazon Music] => C:\Users\Webb\AppData\Local\Amazon Music\Amazon Music Helper.exe [5908968 2016-06-16] () HKU\S-1-5-21-207249110-600702845-166796750-1000\...\Run: [Chromium] => "c:\users\webb\appdata\local\chromium\application\chrome.exe" --auto-launch-at-startup --profile-directory="Default" --restore-last-session HKU\S-1-5-21-207249110-600702845-166796750-1000\...\Run: [iCloudServices] => C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [67384 2016-09-09] (Apple Inc.) HKU\S-1-5-18\...\RunOnce: [sPReview] => C:\Windows\System32\SPReview\SPReview.exe [301568 2013-07-18] (Microsoft Corporation) Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\RealPlayer Cloud Service UI.lnk [2014-11-03] ShortcutTarget: RealPlayer Cloud Service UI.lnk -> C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe (RealNetworks, Inc.) CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION CHR HKU\S-1-5-21-207249110-600702845-166796750-1000\SOFTWARE\Policies\Google: Restriction <==== ATTENTION ==================== Internet (Whitelisted) ==================== (If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.) Tcpip\Parameters: [DhcpNameServer] 192.168.1.1 Tcpip\..\Interfaces\{7BAF68A2-5E5E-4630-A2D4-91496139CC0F}: [DhcpNameServer] 192.168.1.1 Internet Explorer: ================== HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = www.google.com HKU\S-1-5-21-207249110-600702845-166796750-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.msn.com/en-us/?ocid=U221DHP&pc=U221 SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-207249110-600702845-166796750-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = BHO: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin64.dll [2014-09-26] (RealDownloader) BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll => No File BHO: McAfee WebAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2017-09-25] (McAfee, Inc.) BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL => No File BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL => No File BHO-x32: Wondershare AllMyTube 4.3.0 -> {067DF9EC-26B7-40DC-8DB8-CD8BE85AE367} -> C:\ProgramData\Wondershare\AllMyTube\WSBrowserAppMgr.dll [2015-08-11] (Wondershare) BHO-x32: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll [2014-09-26] (RealDownloader) BHO-x32: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll [2012-06-14] (CANON INC.) BHO-x32: McAfee WebAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2017-09-25] (McAfee, Inc.) BHO-x32: No Name -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> No File Toolbar: HKLM-x32 - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll [2012-06-14] (CANON INC.) Toolbar: HKU\S-1-5-21-207249110-600702845-166796750-1000 -> No Name - {093F479D-712E-46CD-9E06-62E734A05F68} - No File DPF: HKLM-x32 {D27CDB6E-AE6D-11CF-96B8-444553540000} hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab Handler: osf - No CLSID Value Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2017-09-25] (McAfee, Inc.) Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2017-09-25] (McAfee, Inc.) Handler: WSAllMyTubechrome - {0A0C95CF-A116-4C74 - No File Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll [2017-09-25] (McAfee, Inc.) Filter-x32: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll [2017-09-25] (McAfee, Inc.) FireFox: ======== FF ProfilePath: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default [2017-10-18] FF NewTab: Mozilla\Firefox\Profiles\t8ym71sf.default -> about:newtab FF DefaultSearchEngine: Mozilla\Firefox\Profiles\t8ym71sf.default -> Search Provided by Yahoo FF DefaultSearchEngine.US: Mozilla\Firefox\Profiles\t8ym71sf.default -> Search Provided by Yahoo FF SearchEngineOrder.3: Mozilla\Firefox\Profiles\t8ym71sf.default -> Bing FF SelectedSearchEngine: Mozilla\Firefox\Profiles\t8ym71sf.default -> Search Provided by Yahoo FF Homepage: Mozilla\Firefox\Profiles\t8ym71sf.default -> user_pref("browser.startup.homepage", "hxxps://www.malwarebytes.org/restorebrowser/ FF Extension: (Transit) - C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\Extensions\@Transit.xpi [2017-09-12] FF Extension: (Bing Extension) - C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\Extensions\bingsearch.full@microsoft.com [2017-10-18] [not signed] FF SearchPlugin: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\searchplugins\bing-.xml [2015-03-28] FF HKLM\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi FF Extension: (No Name) - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi [2017-09-25] FF HKLM-x32\...\Firefox\Extensions: [{ABDE892B-13A8-4d1b-88E6-365A6E755758}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext FF Extension: (RealDownloader) - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2014-11-03] [not signed] FF HKLM-x32\...\Firefox\Extensions: [{4642CD99-8FDF-4550-94E1-63360972C326}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext FF HKLM-x32\...\Firefox\Extensions: [AllMyTube@Wondershare.com] - C:\ProgramData\Wondershare\AllMyTube\AllMyTube@Wondershare.com FF Extension: (Wondershare AllMyTube) - C:\ProgramData\Wondershare\AllMyTube\AllMyTube@Wondershare.com [2016-02-10] [not signed] FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\saffplg.xpi FF Extension: (McAfee WebAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\saffplg.xpi [2017-07-20] FF HKLM-x32\...\Thunderbird\Extensions: [msktbird@mcafee.com] - C:\Program Files\McAfee\MSK FF Extension: (McAfee Anti-Spam Thunderbird Extension) - C:\Program Files\McAfee\MSK [2017-10-09] [not signed] FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_27_0_0_130.dll [2017-09-13] () FF Plugin: @mcafee.com/MSC,version=10 -> c:\PROGRA~1\mcafee\msc\NPMCSN~1.DLL [2017-09-25] () FF Plugin: @microsoft.com/GENUINE -> disabled [No File] FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.50428.0\npctrl.dll [2016-04-27] ( Microsoft Corporation) FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll [2012-09-20] (Adobe Systems) FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_27_0_0_130.dll [2017-09-13] () FF Plugin-x32: @canon.com/EPPEX -> C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL [2011-04-21] (CANON INC.) FF Plugin-x32: @mcafee.com/MSC,version=10 -> c:\PROGRA~2\mcafee\msc\NPMCSN~1.DLL [2017-09-25] () FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File] FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.50428.0\npctrl.dll [2016-04-27] ( Microsoft Corporation) FF Plugin-x32: @Nero.com/KM -> C:\PROGRA~2\COMMON~1\Nero\BROWSE~1\NPBROW~1.DLL [2012-08-09] (Nero AG) FF Plugin-x32: @real.com/nppl3260;version=17.0.14.69 -> c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll [2014-11-03] (RealNetworks, Inc.) FF Plugin-x32: @real.com/nprndlhtml5videoshim;version=17.0.14 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll [2014-09-26] (RealNetworks, Inc.) FF Plugin-x32: @real.com/nprpplugin;version=17.0.14.69 -> c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll [2014-11-03] (RealPlayer Cloud) FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [2017-08-16] (Google Inc.) FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [2017-08-16] (Google Inc.) FF Plugin-x32: @videolan.org/vlc,version=2.1.5 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2017-05-24] (VideoLAN) FF Plugin-x32: @videolan.org/vlc,version=2.2.1 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2017-05-24] (VideoLAN) FF Plugin-x32: @videolan.org/vlc,version=2.2.4 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2017-05-24] (VideoLAN) FF Plugin-x32: @videolan.org/vlc,version=2.2.6 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2017-05-24] (VideoLAN) FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [2017-07-31] (Adobe Systems Inc.) FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll [2012-09-20] (Adobe Systems) FF Plugin ProgramFiles/Appdata: C:\Users\Webb\AppData\Roaming\mozilla\plugins\np-mswmp.dll [2009-09-25] (Microsoft Corporation) Chrome: ======= CHR DefaultProfile: Default CHR DefaultSearchURL: Default -> hxxps://search.yahoo.com/search?fr=mcafee&type=C211US1134D20170817&p={searchTerms} CHR DefaultSearchKeyword: Default -> mcafee CHR Profile: C:\Users\Webb\AppData\Local\Google\Chrome\User Data\Default [2017-10-18] CHR Extension: (McAfee® WebAdvisor) - C:\Users\Webb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho [2017-10-13] CHR Extension: (Chrome Web Store Payments) - C:\Users\Webb\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-09-28] CHR Extension: (Chrome Media Router) - C:\Users\Webb\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-10-01] CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx CHR HKU\S-1-5-21-207249110-600702845-166796750-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bmkckgpgekmanipelfidlhmkfcjicion] - hxxps://clients2.google.com/service/update2/crx CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx ==================== Services (Whitelisted) ==================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) R2 9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269; C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe [457360 2012-06-20] () R2 AdobeActiveFileMonitor11.0; C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe [171600 2012-09-17] (Adobe Systems Incorporated) R2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [83768 2016-08-05] (Apple Inc.) R2 BOT4Service; C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe [22160 2012-07-11] () R3 ClientAnalyticsService; C:\Program Files\Common Files\McAfee\ClientAnalytics\Legacy\McClientAnalytics.exe [1511728 2017-08-10] (McAfee, Inc.) R2 Fabs; C:\Program Files (x86)\Common Files\MAGIX Services\Database\bin\FABS.exe [1858048 2012-01-23] (MAGIX AG) [File not signed] S3 FirebirdServerMAGIXInstance; C:\Program Files (x86)\Common Files\MAGIX Services\Database\bin\fbserver.exe [2702848 2011-04-26] (MAGIX®) [File not signed] U2 HomeNetSvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) R2 MBAMService; C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe [6058960 2017-08-21] (Malwarebytes) S2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [604312 2017-09-25] (McAfee, Inc.) R2 McAPExe; C:\Program Files\Common Files\McAfee\VSCore_15_7\McApExe.exe [994280 2017-09-14] (McAfee, Inc.) R2 McBootDelayStartSvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) R2 mccspsvc; C:\Program Files\Common Files\McAfee\CSP\2.5.312.0\\McCSPServiceHost.exe [2139832 2017-05-30] (McAfee, Inc.) R2 McMPFSvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) R2 mcpltsvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) S2 McProxy; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) R3 mfefire; C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [242640 2017-06-21] (McAfee, Inc.) R2 mfemms; C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe [394704 2017-06-21] (McAfee, Inc.) R3 mfevtp; C:\Windows\system32\mfevtps.exe [350160 2017-06-21] (McAfee, Inc.) S2 ModuleCoreService; C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe [1546904 2017-08-17] (McAfee, Inc.) S3 MSK80Service; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [641520 2017-02-22] (McAfee, Inc.) R2 PEFService; C:\Program Files\Common Files\Intel Security\PEF\CORE\PEFService.exe [1042288 2017-05-22] (Intel Security, Inc.) R2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [39568 2014-09-26] () R2 RealPlayer Cloud Service; c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe [1141848 2014-11-03] (RealNetworks, Inc.) R2 RealPlayerUpdateSvc; C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe [31344 2014-09-26] () S3 RoxMediaDB14; C:\Program Files (x86)\Roxio Creator NXT\Common\RoxMediaDB14.exe [1096848 2012-07-18] (Corel Corporation) S2 RoxWatch14; C:\Program Files (x86)\Roxio Creator NXT\Common\RoxWatch14.exe [341136 2012-07-18] (Corel Corporation) S3 UPnPService; C:\Program Files (x86)\Common Files\MAGIX Shared\UPnPService\UPnPService.exe [548864 2008-10-21] (Magix AG) [File not signed] S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-27] (Microsoft Corporation) ===================== Drivers (Whitelisted) ====================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) R3 cfwids; C:\Windows\System32\drivers\cfwids.sys [77800 2017-06-26] (McAfee, Inc.) S3 HipShieldK; C:\Windows\System32\drivers\HipShieldK.sys [209608 2017-08-07] (McAfee, Inc.) R0 MBAMSwissArmy; C:\Windows\System32\drivers\MBAMSwissArmy.sys [253888 2017-10-18] (Malwarebytes) R2 McPvDrv; C:\Windows\system32\drivers\McPvDrv.sys [88448 2017-05-26] (McAfee, Inc.) R3 mfeaack; C:\Windows\System32\drivers\mfeaack.sys [487408 2017-06-26] (McAfee, Inc.) R3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [355312 2017-06-26] (McAfee, Inc.) R3 mfefirek; C:\Windows\System32\drivers\mfefirek.sys [506352 2017-06-26] (McAfee, Inc.) R0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [933360 2017-06-26] (McAfee, Inc.) R3 mfencbdc; C:\Windows\System32\DRIVERS\mfencbdc.sys [504792 2017-06-27] (McAfee LLC.) S3 mfencrk; C:\Windows\System32\DRIVERS\mfencrk.sys [108504 2017-06-27] (McAfee LLC.) R3 mfeplk; C:\Windows\System32\drivers\mfeplk.sys [116208 2017-06-26] (McAfee, Inc.) S3 mfesapsn; C:\Program Files (x86)\McAfee\SiteAdvisor\x64\mfesapsn.sys [111608 2017-02-14] (McAfee, Inc.) R0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [253424 2017-06-26] (McAfee, Inc.) R0 PxHlpa64; C:\Windows\System32\Drivers\PxHlpa64.sys [56336 2012-07-10] (Corel Corporation) S1 RxFilter; C:\Windows\SysWOW64\DRIVERS\RxFilter.sys [65520 2009-06-26] (Sonic Solutions) R0 Sahdad64; C:\Windows\System32\Drivers\Sahdad64.sys [28304 2012-06-20] (Corel Corporation) R0 Saibad64; C:\Windows\System32\Drivers\Saibad64.sys [20112 2012-06-20] (Corel Corporation) R1 SaibVdAd64; C:\Windows\System32\Drivers\SaibVdAd64.sys [27792 2012-06-20] (Corel Corporation) R3 WsAudio_Device; C:\Windows\System32\drivers\VirtualAudio.sys [31080 2013-09-03] (Wondershare) ==================== NetSvcs (Whitelisted) =================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) ==================== One Month Created files and folders ======== (If an entry is included in the fixlist, the file/folder will be moved.) 2017-10-18 15:14 - 2017-10-18 16:06 - 000009111 _____ C:\Users\Webb\Desktop\MTB.txt 2017-10-18 15:14 - 2017-10-18 15:14 - 000004034 _____ C:\Windows\System32\Tasks\Intel Security DAT Reputation (AMCore) Post DAT update endpoint safety pulse 2017-10-18 15:12 - 2017-10-18 15:11 - 000892416 _____ (Farbar) C:\Users\Webb\Desktop\MiniToolBox.exe 2017-10-18 12:23 - 2017-10-18 16:38 - 000000000 ____D C:\FRST 2017-10-18 12:18 - 2017-10-18 12:18 - 000006524 _____ C:\Users\Webb\Desktop\JRT.txt 2017-10-18 11:54 - 2017-10-18 12:21 - 000000000 ____D C:\AdwCleaner 2017-10-18 11:09 - 2017-10-18 11:18 - 000000258 __RSH C:\ProgramData\ntuser.pol 2017-10-18 10:51 - 2017-10-18 15:54 - 000003860 _____ C:\Windows\System32\Tasks\Intel Security DAT Reputation (AMCore) periodic endpoint safety pulse 2017-10-18 10:36 - 2017-10-18 16:36 - 000253888 _____ (Malwarebytes) C:\Windows\system32\Drivers\MBAMSwissArmy.sys 2017-10-18 10:36 - 2017-10-18 11:17 - 000002016 _____ C:\Users\Public\Desktop\Malwarebytes.lnk 2017-10-18 10:36 - 2017-10-18 10:36 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes 2017-10-18 10:36 - 2017-10-18 10:36 - 000000000 ____D C:\Program Files\Malwarebytes 2017-10-18 10:36 - 2017-08-21 07:20 - 000077440 _____ C:\Windows\system32\Drivers\mbae64.sys 2017-10-09 16:03 - 2017-10-09 16:03 - 000000000 ____D C:\FixMeStick Quarantine 2017-10-09 15:02 - 2017-10-12 23:07 - 000000000 ____D C:\FixMeStick 2017-10-09 14:25 - 2017-05-26 06:05 - 000088448 _____ (McAfee, Inc.) C:\Windows\system32\Drivers\McPvDrv.sys 2017-10-01 00:01 - 2017-10-01 00:01 - 000245712 _____ (Mozilla) C:\Users\Webb\Downloads\Firefox Installer (4).exe ==================== One Month Modified files and folders ======== (If an entry is included in the fixlist, the file/folder will be moved.) 2017-10-18 16:39 - 2017-08-17 20:16 - 000000000 __RSD C:\Users\Webb\Documents\McAfee Vaults 2017-10-18 16:39 - 2014-03-31 21:02 - 053458228 _____ C:\Windows\ntbtlog.txt 2017-10-18 16:34 - 2009-07-14 01:08 - 000000006 ____H C:\Windows\Tasks\SA.DAT 2017-10-18 13:17 - 2009-07-14 00:45 - 000022464 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 2017-10-18 13:17 - 2009-07-14 00:45 - 000022464 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 2017-10-18 13:03 - 2009-07-14 00:45 - 000658640 _____ C:\Windows\system32\FNTCACHE.DAT 2017-10-18 12:41 - 2009-07-13 23:20 - 000000000 ____D C:\Windows\system32\NDF 2017-10-18 11:09 - 2013-07-17 00:37 - 000000000 ____D C:\Users\Webb\AppData\Local\Adobe 2017-10-18 11:08 - 2013-08-29 13:05 - 000000000 ____D C:\ProgramData\iolo 2017-10-18 11:08 - 2013-08-29 13:05 - 000000000 ____D C:\Program Files (x86)\iolo 2017-10-18 10:39 - 2009-07-14 01:13 - 000782470 _____ C:\Windows\system32\PerfStringBackup.INI 2017-10-18 10:39 - 2009-07-13 23:20 - 000000000 ____D C:\Windows\inf 2017-10-18 10:36 - 2013-08-29 14:46 - 000000000 ____D C:\ProgramData\Malwarebytes 2017-10-12 15:35 - 2017-09-12 09:37 - 000003482 _____ C:\Windows\System32\Tasks\ReclaimerUpdateXML_Webb 2017-10-12 15:34 - 2013-07-28 15:18 - 000000576 _____ C:\Users\Webb\Desktop\Wintm.lnk 2017-10-12 12:38 - 2017-09-12 09:37 - 000003488 _____ C:\Windows\System32\Tasks\ReclaimerUpdateFiles_Webb 2017-10-09 20:20 - 2017-08-17 20:13 - 000000000 ____D C:\Program Files (x86)\McAfee 2017-10-09 14:27 - 2017-05-17 21:06 - 000000000 ____D C:\Program Files\Common Files\McAfee 2017-10-09 14:24 - 2017-08-17 20:15 - 000003068 _____ C:\Windows\System32\Tasks\McAfeeLogon 2017-10-09 09:37 - 2009-07-14 01:08 - 000032618 _____ C:\Windows\Tasks\SCHEDLGU.TXT 2017-10-05 21:24 - 2013-07-20 19:08 - 000000000 ____D C:\Users\Webb\AppData\Local\CrashDumps 2017-10-05 21:21 - 2017-08-18 10:48 - 000000000 ____D C:\Program Files\Mozilla Firefox 2017-10-05 21:08 - 2015-01-24 20:54 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service 2017-09-29 10:01 - 2017-08-17 20:14 - 000000000 ____D C:\Windows\System32\Tasks\McAfee 2017-09-26 20:08 - 2017-08-16 16:27 - 000002195 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk 2017-09-26 20:08 - 2017-08-16 16:27 - 000002183 _____ C:\Users\Public\Desktop\Google Chrome.lnk 2017-09-23 17:17 - 2017-06-04 15:39 - 000033280 _____ C:\Users\Webb\Desktop\jeans schedule octoberdec.xls 2017-09-23 17:09 - 2017-06-03 23:12 - 000033280 _____ C:\Users\Webb\Desktop\field service october to decenber.xls 2017-09-20 09:34 - 2013-07-17 00:49 - 000000000 ____D C:\ProgramData\McAfee 2017-09-19 21:13 - 2017-05-17 21:08 - 000003308 _____ C:\Windows\System32\Tasks\McAfee Remediation (Prepare) 2017-09-18 23:27 - 2014-09-09 14:41 - 000000000 ____D C:\Users\Webb\AppData\Roaming\vlc ==================== Files in the root of some directories ======= 2014-10-07 20:18 - 2016-05-02 13:41 - 000000098 _____ () C:\Users\Webb\AppData\Roaming\WB.CFG 2014-12-21 16:06 - 2014-12-21 16:06 - 000001456 _____ () C:\Users\Webb\AppData\Local\Adobe Save for Web 12.0 Prefs 2013-07-26 19:36 - 2017-09-14 20:55 - 001592448 _____ () C:\Users\Webb\AppData\Local\rx_audio.Cache 2013-07-22 20:33 - 2017-09-14 20:55 - 000054072 _____ () C:\Users\Webb\AppData\Local\rx_image32.Cache 2013-07-16 17:13 - 2013-07-16 17:13 - 000000021 ____H () C:\ProgramData\.24554863501262644635642126105 2014-08-20 22:25 - 2014-09-08 15:45 - 000000848 ___SH () C:\ProgramData\KGyGaAvL.sys 2014-12-10 21:02 - 2014-12-10 21:02 - 000000085 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc 2012-07-30 20:51 - 2012-07-30 20:51 - 000002454 _____ () C:\ProgramData\regid.2012-08.com.Corel,Roxio_76C7858E-078C-4C49-AB1A-2A7072664935.swidtag Some files in TEMP: ==================== 2013-01-28 18:20 - 2013-01-28 18:20 - 000248008 _____ (Ask.com) C:\Users\Webb\AppData\Local\Temp\AskSLib.dll 2013-10-28 21:26 - 2013-03-07 10:57 - 000098304 _____ () C:\Users\Webb\AppData\Local\Temp\cabex.dll 2016-05-02 09:40 - 2016-05-02 09:40 - 014185258 _____ (HOW Inc. ) C:\Users\Webb\AppData\Local\Temp\FYDSetup.exe 2013-09-02 17:45 - 2015-08-20 14:16 - 000163104 _____ (RealNetworks, Inc.) C:\Users\Webb\AppData\Local\Temp\lowproc.exe 2017-05-30 21:21 - 2017-05-30 21:21 - 000243240 _____ (McAfee, Inc.) C:\Users\Webb\AppData\Local\Temp\McCSPInstall.dll 2017-04-02 00:11 - 2008-09-12 13:39 - 000217088 _____ (MAGIX AG) C:\Users\Webb\AppData\Local\Temp\MgxVistaTools.dll 2014-01-25 19:31 - 2013-07-17 00:14 - 000798904 _____ (Microsoft Corporation) C:\Users\Webb\AppData\Local\Temp\OfficeSetup.exe 2013-10-28 21:26 - 2013-03-07 10:57 - 000172720 _____ () C:\Users\Webb\AppData\Local\Temp\PVARemove.exe 2013-09-02 17:45 - 2014-10-16 02:01 - 000090624 _____ (RealNetworks, Inc.) C:\Users\Webb\AppData\Local\Temp\stubhelper.dll 2016-10-27 20:31 - 2017-04-01 20:40 - 000153056 _____ (MAGIX AG) C:\Users\Webb\AppData\Local\Temp\unwise.exe 2015-05-15 09:26 - 2015-05-15 09:26 - 028849904 _____ () C:\Users\Webb\AppData\Local\Temp\vlc-2.2.1-win32.exe 2016-07-05 16:57 - 2016-07-05 16:57 - 030533688 _____ () C:\Users\Webb\AppData\Local\Temp\vlc-2.2.4-win32.exe 2017-10-18 16:15 - 2017-10-18 16:15 - 000123697 _____ () C:\Users\Webb\AppData\Local\Temp\{0776AC08-42A7-4437-B11F-0610BF38DA56}-62.0.3202.62_chrome_installer.exe ==================== Bamital & volsnap ====================== (There is no automatic fix for files that do not pass verification.) C:\Windows\system32\winlogon.exe => File is digitally signed C:\Windows\system32\wininit.exe => File is digitally signed C:\Windows\SysWOW64\wininit.exe => File is digitally signed C:\Windows\explorer.exe => File is digitally signed C:\Windows\SysWOW64\explorer.exe => File is digitally signed C:\Windows\system32\svchost.exe => File is digitally signed C:\Windows\SysWOW64\svchost.exe => File is digitally signed C:\Windows\system32\services.exe => File is digitally signed C:\Windows\system32\User32.dll => File is digitally signed C:\Windows\SysWOW64\User32.dll => File is digitally signed C:\Windows\system32\userinit.exe => File is digitally signed C:\Windows\SysWOW64\userinit.exe => File is digitally signed C:\Windows\system32\rpcss.dll => File is digitally signed C:\Windows\system32\dnsapi.dll => File is digitally signed C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed LastRegBack: 2016-05-20 20:45 ==================== End of FRST.txt ============================

let me try

Finished right after I last posted: MiniToolBox by Farbar Version: 17-06-2016 Ran by Webb (administrator) on 18-10-2017 at 15:14:56 Running from "C:\Users\Webb\Desktop" Microsoft Windows 7 Home Premium Service Pack 1 (X64) Model: Inspiron 560 Manufacturer: Dell Inc. Boot Mode: Normal *************************************************************************** ========================= Flush DNS: =================================== Windows IP Configuration Successfully flushed the DNS Resolver Cache. ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. "Reset IE Proxy Settings": IE Proxy Settings were reset. ========================= FF Proxy Settings: ============================== "Reset FF Proxy Settings": Firefox Proxy settings were reset. ========================= Hosts content: ================================= ========================= IP Configuration: ================================ Realtek PCIe GBE Family Controller = Local Area Connection (Connected) # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : Webb-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : fios-router.home Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : fios-router.home Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : B8-AC-6F-E4-70-CB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::ec9d:d4da:5dd:2e83%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.96(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, October 18, 2017 1:03:31 PM Lease Expires . . . . . . . . . . : Thursday, October 19, 2017 2:48:11 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 246983791 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-77-3D-5D-B8-AC-6F-E4-70-CB DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled DNS request timed out. timeout was 2 seconds. Server: UnKnown Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Pinging google.com [172.217.10.238] with 32 bytes of data: Request timed out. General failure. Ping statistics for 172.217.10.238: Packets: Sent = 2, Received = 0, Lost = 2 (100% loss), Server: UnKnown Address: 192.168.1.1 Name: yahoo.com Addresses: 2001:4998:58:c02::a9 2001:4998:c:a06::2:4008 2001:4998:44:204::a7 98.138.253.109 98.139.180.149 206.190.36.45 Pinging yahoo.com [98.139.180.149] with 32 bytes of data: Request timed out. General failure. Ping statistics for 98.139.180.149: Packets: Sent = 2, Received = 0, Lost = 2 (100% loss), Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 10...b8 ac 6f e4 70 cb ......Realtek PCIe GBE Family Controller 1...........................Software Loopback Interface 1 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.96 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.96 276 192.168.1.96 255.255.255.255 On-link 192.168.1.96 276 192.168.1.255 255.255.255.255 On-link 192.168.1.96 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.96 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.96 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 10 276 fe80::/64 On-link 10 276 fe80::ec9d:d4da:5dd:2e83/128 On-link 1 306 ff00::/8 On-link 10 276 ff00::/8 On-link =========================================================================== Persistent Routes: None ========================= Winsock entries ===================================== Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation) Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation) Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation) Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation) Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation) Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.) Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation) x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation) x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation) x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation) x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation) x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.) x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) ========================= Devices: ================================ Name: Microsoft Teredo Tunneling Adapter Description: Microsoft Teredo Tunneling Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Device ID: ROOT\*TEREDO\0000 Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. **** End of log ****

Thanks, taking a while though, for more than 30 minutes now and seems to be stuck on "Getting ipconfig"

Also Pete, I am noticing in the DM that the Network driver has an issue as the attached pic shows but not sure on which of the two items that yellow exclamation mark belongs to. If it is relating to the Realtek driver then looking on Dell's site as the 2 pic shows, I am not seeing a network driver with the exact same name? Then too, if this is a network driver issue and not a virus issue then why won't the pc allow Adwcleaner and FRST to run? Very confusing.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.1.4 (07.09.2017) Operating System: Windows 7 Home Premium x64 Ran by Webb (Administrator) on Wed 10/18/2017 at 12:13:28.46 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 46 Successfully deleted: C:\ProgramData\avg safeguard toolbar (Folder) Successfully deleted: C:\ProgramData\babylon (Folder) Successfully deleted: C:\ProgramData\esellerate (Folder) Successfully deleted: C:\users\Public\Documents\downloaded installers (Folder) Successfully deleted: C:\Users\Webb\AppData\Local\avg safeguard toolbar (Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ippkomaaonokjnfjoikaemidanojkfmm_0.localstorage (File) Successfully deleted: C:\Users\Webb\AppData\Local\iac (Folder) Successfully deleted: C:\Users\Webb\AppData\Local\slimware utilities inc (Folder) Successfully deleted: C:\Users\Webb\Appdata\LocalLow\avg safeguard toolbar (Folder) Successfully deleted: C:\Users\Webb\Appdata\LocalLow\delta (Folder) Successfully deleted: C:\Users\Webb\AppData\Roaming\getrighttogo (Folder) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\Backup\user.js (File) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\bmsjta9e.default\user.js (File) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\extensions\bingsearch.full@microsoft.com\search.xml (File) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\searchplugins\safesearch.xml (File) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\t8ym71sf.default\user.js (File) Successfully deleted: C:\Users\Webb\AppData\Roaming\Mozilla\Firefox\Profiles\vxmvpg0h.default\user.js (File) Successfully deleted: C:\Windows\system32\drivers\swdumon.sys (File) Successfully deleted: C:\Windows\wininit.ini (File) Successfully deleted: C:\Program Files (x86)\avg safeguard toolbar (Folder) Successfully deleted: C:\Program Files (x86)\GUTC513.tmp (File) Successfully deleted: C:\Program Files (x86)\oapps (Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9IWZ68ZG (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A3D70L23 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AM11YQ1S (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GZWOMASI (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P3LI1P8O (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WGV0I63I (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XE8DQPP7 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Webb\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YUKUGDZS (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9IWZ68ZG (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A3D70L23 (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AM11YQ1S (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GZWOMASI (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P3LI1P8O (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WGV0I63I (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XE8DQPP7 (Temporary Internet Files Folder) Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YUKUGDZS (Temporary Internet Files Folder) Registry: 1 Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\SWDUMon (Registry Key) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Wed 10/18/2017 at 12:18:49.97 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hey Pete, how's it going? I can use some help with this machine please. PC works very fast but can't go to the net. MBAM on first run showed only PUP's and none on 2nd run. JRT found and deleted some stuff but both Adwcleaner and FRST wouldn't scan as they both show "checking for updates" but doesn;t go any further, help please? Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 10/18/17 Scan Time: 11:17 AM Log File: 6a77404c-b417-11e7-91a2-b8ac6fe470cb.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.186 Update Package Version: 1.0.3042 License: Free -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Webb-PC\Webb -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 395238 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 25 min, 54 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)

Cool. A lot of women say most men are big kids so I know how that goes.

Grandson? All this time I was thinking you're a kid :). My oldest son is going on 29 but luckily no grandkids, yet. Yeah was a simple fix, next time I will know. So Wales huh? Home of 2 of my fav oldies singers [Tom Jones and Mary Hopkins, nice.] My great Grandfather Thomas was Scottish though I never knew him sighhhh. Hope you had a good time and glad you're back safe.

It's ok got help from Mbam support, they simply had me: in the Application tab, under the Notifications section, toggle the "Show Malwarebytes notifications in the Windows System Tray" option to off

Hey Pete, all of a sudden today MBAM Premium started showing a prompt on the bottom right of my screen showing "Website blocked", this keeps repeatedly opening and closing all day long, I have no idea how to stop it, can you help with this please or is this an issue where I should contact their tech support about?

Cool thanks for clarifying, will know from now on not to use SAS.

Well, SAS is on the list.

Ok then but there should be another software which is more spyware specific?

Thanks. I had always thought SAS is specifically for spyware. Since I normally run MBAM, JRT and ADW, is there any need then to run SAS?