Oh yes, sorry for not having explained this situation properly. When the owner brought this to me last night, on power on, it showed "Hard Disk error", I tried to run the unit's HDD Diagnostics but it showed "No Hdd installed", I then replced the HDD with one of my own and it shows "No boot device" so that suggests to me that the HDD is dead so anything I would need to do to get the version has to be done outside of windows.