Media Player 11 Crashes on launch

  • Thread starter Thread starter VistaHeadache
  • Start date Start date
32 and yes it is still crashing. I just gave up on it.

"zachd [MSFT]" wrote:

>
> Was this a 32bit or a 64bit machine?
> Are you still crashing?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
> > netflix. Differet Buckett ID:554691181
> >
> > Been all over google, I see a lot of people with the same problem but 0
> > fixes. Also when I got to the DRM update the download button is greyed
> > out.
> >
> > Also thougth I had Restore on but didn't. Reinstalling windows will loose
> > all the networking we had to pay a tech to do for our office network to
> > work
> > with Vista. Boss doen't mind if I watcn while doing data entry but will
> > not
> > want to pay again.
> >
> > One common fix that I see but doen't work for me is to reset the DRM.
> >
> >
> > "VistaHeadache" wrote:
> >
> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
> >> installed and all is dandy. Guess it was just another Vista burp.
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> "VistaHeadache" wrote:
> >>
> >> > Good as new again. Now that I think about it, I think this started
> >> > happening
> >> > after installing the newest Roxio, which also supposed to be Vista
> >> > Compatible. I had no problems with the application itself but who
> >> > knows if
> >> > that was the cause of this. I'll be sure to set a restore point before
> >> > installing it this time. Thanks for all the input.
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > "VistaHeadache" wrote:
> >> >
> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new Nero
> >> > > that is
> >> > > supposedly "Vista Compatible" on my machine, it's been acting wonky.
> >> > > I can't
> >> > > even uninstall it correctly. This had nothing to do with the Media
> >> > > Player,
> >> > > though, as Nero's been lingering around my machine since I built it
> >> > > months
> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> > >
> >> > >
> >> > >
> >> > >
> >> > >
> >> > > "VistaHeadache" wrote:
> >> > >
> >> > > > For some reason, my Media Player just crashes now if I merely
> >> > > > launch it.
> >> > > > Playing any sort of file is out of the question. All I have to do
> >> > > > is click
> >> > > > the shortcut, it pops up, opening to the library section...then
> >> > > > immediately
> >> > > > crashes. The error info is below:
> >> > > >
> >> > > >
> >> > > > Problem signature:
> >> > > > Problem Event Name: APPCRASH
> >> > > > Application Name: wmplayer.exe
> >> > > > Application Version: 11.0.6000.6344
> >> > > > Application Timestamp: 46e5f12e
> >> > > > Fault Module Name: Indiv01.key
> >> > > > Fault Module Version: 11.0.6000.7000
> >> > > > Fault Module Timestamp: 46de5d7e
> >> > > > Exception Code: c0000005
> >> > > > Exception Offset: 000bd390
> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> > > > Locale ID: 1033
> >> > > > Additional Information 1: 8d13
> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> > > > Additional Information 3: 8d13
> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> > > >
> >> > > > Read our privacy statement:
> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> > > >
> >> > > >
>
>
>
 
WIth that same dumb indivkey crash? If you reset the DRM folder, it
shouldn't be possible to keep getting the same crash. What's the current
exact crash data:
http://zachd.com/pss/pss.html#bucket
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> 32 and yes it is still crashing. I just gave up on it.
>
> "zachd [MSFT]" wrote:
>
>>
>> Was this a 32bit or a 64bit machine?
>> Are you still crashing?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
>> > netflix. Differet Buckett ID:554691181
>> >
>> > Been all over google, I see a lot of people with the same problem but 0
>> > fixes. Also when I got to the DRM update the download button is greyed
>> > out.
>> >
>> > Also thougth I had Restore on but didn't. Reinstalling windows will
>> > loose
>> > all the networking we had to pay a tech to do for our office network to
>> > work
>> > with Vista. Boss doen't mind if I watcn while doing data entry but will
>> > not
>> > want to pay again.
>> >
>> > One common fix that I see but doen't work for me is to reset the DRM.
>> >
>> >
>> > "VistaHeadache" wrote:
>> >
>> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
>> >> installed and all is dandy. Guess it was just another Vista burp.
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> "VistaHeadache" wrote:
>> >>
>> >> > Good as new again. Now that I think about it, I think this started
>> >> > happening
>> >> > after installing the newest Roxio, which also supposed to be Vista
>> >> > Compatible. I had no problems with the application itself but who
>> >> > knows if
>> >> > that was the cause of this. I'll be sure to set a restore point
>> >> > before
>> >> > installing it this time. Thanks for all the input.
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> > "VistaHeadache" wrote:
>> >> >
>> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new
>> >> > > Nero
>> >> > > that is
>> >> > > supposedly "Vista Compatible" on my machine, it's been acting
>> >> > > wonky.
>> >> > > I can't
>> >> > > even uninstall it correctly. This had nothing to do with the
>> >> > > Media
>> >> > > Player,
>> >> > > though, as Nero's been lingering around my machine since I built
>> >> > > it
>> >> > > months
>> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> > >
>> >> > >
>> >> > >
>> >> > >
>> >> > >
>> >> > > "VistaHeadache" wrote:
>> >> > >
>> >> > > > For some reason, my Media Player just crashes now if I merely
>> >> > > > launch it.
>> >> > > > Playing any sort of file is out of the question. All I have to
>> >> > > > do
>> >> > > > is click
>> >> > > > the shortcut, it pops up, opening to the library section...then
>> >> > > > immediately
>> >> > > > crashes. The error info is below:
>> >> > > >
>> >> > > >
>> >> > > > Problem signature:
>> >> > > > Problem Event Name: APPCRASH
>> >> > > > Application Name: wmplayer.exe
>> >> > > > Application Version: 11.0.6000.6344
>> >> > > > Application Timestamp: 46e5f12e
>> >> > > > Fault Module Name: Indiv01.key
>> >> > > > Fault Module Version: 11.0.6000.7000
>> >> > > > Fault Module Timestamp: 46de5d7e
>> >> > > > Exception Code: c0000005
>> >> > > > Exception Offset: 000bd390
>> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> > > > Locale ID: 1033
>> >> > > > Additional Information 1: 8d13
>> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> >> > > > Additional Information 3: 8d13
>> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> >> > > >
>> >> > > > Read our privacy statement:
>> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> > > >
>> >> > > >
>>
>>
>>
 
82004531Cant reset the DRM even elevated it will not let me backup or change
the DRM file.

Problem signature
Problem Event Name: WERCWEvent
Problem Signature 01: iexplore.exe
Problem Signature 02: 7.0.6000.16546
Problem Signature 03: 46c64caf
Problem Signature 04: 4
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 82004531




"zachd [MSFT]" wrote:

>
> WIth that same dumb indivkey crash? If you reset the DRM folder, it
> shouldn't be possible to keep getting the same crash. What's the current
> exact crash data:
> http://zachd.com/pss/pss.html#bucket
> ?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> > 32 and yes it is still crashing. I just gave up on it.
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> Was this a 32bit or a 64bit machine?
> >> Are you still crashing?
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
> >> > netflix. Differet Buckett ID:554691181
> >> >
> >> > Been all over google, I see a lot of people with the same problem but 0
> >> > fixes. Also when I got to the DRM update the download button is greyed
> >> > out.
> >> >
> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
> >> > loose
> >> > all the networking we had to pay a tech to do for our office network to
> >> > work
> >> > with Vista. Boss doen't mind if I watcn while doing data entry but will
> >> > not
> >> > want to pay again.
> >> >
> >> > One common fix that I see but doen't work for me is to reset the DRM.
> >> >
> >> >
> >> > "VistaHeadache" wrote:
> >> >
> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
> >> >> installed and all is dandy. Guess it was just another Vista burp.
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "VistaHeadache" wrote:
> >> >>
> >> >> > Good as new again. Now that I think about it, I think this started
> >> >> > happening
> >> >> > after installing the newest Roxio, which also supposed to be Vista
> >> >> > Compatible. I had no problems with the application itself but who
> >> >> > knows if
> >> >> > that was the cause of this. I'll be sure to set a restore point
> >> >> > before
> >> >> > installing it this time. Thanks for all the input.
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > "VistaHeadache" wrote:
> >> >> >
> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new
> >> >> > > Nero
> >> >> > > that is
> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
> >> >> > > wonky.
> >> >> > > I can't
> >> >> > > even uninstall it correctly. This had nothing to do with the
> >> >> > > Media
> >> >> > > Player,
> >> >> > > though, as Nero's been lingering around my machine since I built
> >> >> > > it
> >> >> > > months
> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > > "VistaHeadache" wrote:
> >> >> > >
> >> >> > > > For some reason, my Media Player just crashes now if I merely
> >> >> > > > launch it.
> >> >> > > > Playing any sort of file is out of the question. All I have to
> >> >> > > > do
> >> >> > > > is click
> >> >> > > > the shortcut, it pops up, opening to the library section...then
> >> >> > > > immediately
> >> >> > > > crashes. The error info is below:
> >> >> > > >
> >> >> > > >
> >> >> > > > Problem signature:
> >> >> > > > Problem Event Name: APPCRASH
> >> >> > > > Application Name: wmplayer.exe
> >> >> > > > Application Version: 11.0.6000.6344
> >> >> > > > Application Timestamp: 46e5f12e
> >> >> > > > Fault Module Name: Indiv01.key
> >> >> > > > Fault Module Version: 11.0.6000.7000
> >> >> > > > Fault Module Timestamp: 46de5d7e
> >> >> > > > Exception Code: c0000005
> >> >> > > > Exception Offset: 000bd390
> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> >> > > > Locale ID: 1033
> >> >> > > > Additional Information 1: 8d13
> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> >> > > > Additional Information 3: 8d13
> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> >> > > >
> >> >> > > > Read our privacy statement:
> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> >> > > >
> >> >> > > >
> >>
> >>
> >>
>
>
>
 
I'm not seeing anything useful for that crash - it looks like at this point
you would want to contact actual support. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
> 82004531Cant reset the DRM even elevated it will not let me backup or
> change
> the DRM file.
>
> Problem signature
> Problem Event Name: WERCWEvent
> Problem Signature 01: iexplore.exe
> Problem Signature 02: 7.0.6000.16546
> Problem Signature 03: 46c64caf
> Problem Signature 04: 4
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Extra information about the problem
> Bucket ID: 82004531
>
>
>
>
> "zachd [MSFT]" wrote:
>
>>
>> WIth that same dumb indivkey crash? If you reset the DRM folder, it
>> shouldn't be possible to keep getting the same crash. What's the current
>> exact crash data:
>> http://zachd.com/pss/pss.html#bucket
>> ?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
>> > 32 and yes it is still crashing. I just gave up on it.
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> Was this a 32bit or a 64bit machine?
>> >> Are you still crashing?
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >>
>> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
>> >> > watch
>> >> > netflix. Differet Buckett ID:554691181
>> >> >
>> >> > Been all over google, I see a lot of people with the same problem
>> >> > but 0
>> >> > fixes. Also when I got to the DRM update the download button is
>> >> > greyed
>> >> > out.
>> >> >
>> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
>> >> > loose
>> >> > all the networking we had to pay a tech to do for our office network
>> >> > to
>> >> > work
>> >> > with Vista. Boss doen't mind if I watcn while doing data entry but
>> >> > will
>> >> > not
>> >> > want to pay again.
>> >> >
>> >> > One common fix that I see but doen't work for me is to reset the
>> >> > DRM.
>> >> >
>> >> >
>> >> > "VistaHeadache" wrote:
>> >> >
>> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
>> >> >> just
>> >> >> installed and all is dandy. Guess it was just another Vista burp.
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> "VistaHeadache" wrote:
>> >> >>
>> >> >> > Good as new again. Now that I think about it, I think this
>> >> >> > started
>> >> >> > happening
>> >> >> > after installing the newest Roxio, which also supposed to be
>> >> >> > Vista
>> >> >> > Compatible. I had no problems with the application itself but
>> >> >> > who
>> >> >> > knows if
>> >> >> > that was the cause of this. I'll be sure to set a restore point
>> >> >> > before
>> >> >> > installing it this time. Thanks for all the input.
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > "VistaHeadache" wrote:
>> >> >> >
>> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
>> >> >> > > new
>> >> >> > > Nero
>> >> >> > > that is
>> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
>> >> >> > > wonky.
>> >> >> > > I can't
>> >> >> > > even uninstall it correctly. This had nothing to do with the
>> >> >> > > Media
>> >> >> > > Player,
>> >> >> > > though, as Nero's been lingering around my machine since I
>> >> >> > > built
>> >> >> > > it
>> >> >> > > months
>> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > > "VistaHeadache" wrote:
>> >> >> > >
>> >> >> > > > For some reason, my Media Player just crashes now if I merely
>> >> >> > > > launch it.
>> >> >> > > > Playing any sort of file is out of the question. All I have
>> >> >> > > > to
>> >> >> > > > do
>> >> >> > > > is click
>> >> >> > > > the shortcut, it pops up, opening to the library
>> >> >> > > > section...then
>> >> >> > > > immediately
>> >> >> > > > crashes. The error info is below:
>> >> >> > > >
>> >> >> > > >
>> >> >> > > > Problem signature:
>> >> >> > > > Problem Event Name: APPCRASH
>> >> >> > > > Application Name: wmplayer.exe
>> >> >> > > > Application Version: 11.0.6000.6344
>> >> >> > > > Application Timestamp: 46e5f12e
>> >> >> > > > Fault Module Name: Indiv01.key
>> >> >> > > > Fault Module Version: 11.0.6000.7000
>> >> >> > > > Fault Module Timestamp: 46de5d7e
>> >> >> > > > Exception Code: c0000005
>> >> >> > > > Exception Offset: 000bd390
>> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> >> > > > Locale ID: 1033
>> >> >> > > > Additional Information 1: 8d13
>> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> >> >> > > > Additional Information 3: 8d13
>> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> >> >> > > >
>> >> >> > > > Read our privacy statement:
>> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> >> > > >
>> >> >> > > >
>> >>
>> >>
>> >>
>>
>>
>>
 
I have, I did find that it is not a WMP11 error but a DRM problem, I
downloaded a program (Overdrive) from my local library to be able to listen
to audio books & it crashes just like WMP when I gets to the DRM part.

I am betting my DRM file a currupted some where some how.

Thanks for you help
Moonhopping

"zachd [MSFT]" wrote:

>
> I'm not seeing anything useful for that crash - it looks like at this point
> you would want to contact actual support. =\
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
> > 82004531Cant reset the DRM even elevated it will not let me backup or
> > change
> > the DRM file.
> >
> > Problem signature
> > Problem Event Name: WERCWEvent
> > Problem Signature 01: iexplore.exe
> > Problem Signature 02: 7.0.6000.16546
> > Problem Signature 03: 46c64caf
> > Problem Signature 04: 4
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Extra information about the problem
> > Bucket ID: 82004531
> >
> >
> >
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> WIth that same dumb indivkey crash? If you reset the DRM folder, it
> >> shouldn't be possible to keep getting the same crash. What's the current
> >> exact crash data:
> >> http://zachd.com/pss/pss.html#bucket
> >> ?
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> >> > 32 and yes it is still crashing. I just gave up on it.
> >> >
> >> > "zachd [MSFT]" wrote:
> >> >
> >> >>
> >> >> Was this a 32bit or a 64bit machine?
> >> >> Are you still crashing?
> >> >>
> >> >> --
> >> >> Speaking for myself only.
> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >> --
> >> >>
> >> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> >> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
> >> >> > watch
> >> >> > netflix. Differet Buckett ID:554691181
> >> >> >
> >> >> > Been all over google, I see a lot of people with the same problem
> >> >> > but 0
> >> >> > fixes. Also when I got to the DRM update the download button is
> >> >> > greyed
> >> >> > out.
> >> >> >
> >> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
> >> >> > loose
> >> >> > all the networking we had to pay a tech to do for our office network
> >> >> > to
> >> >> > work
> >> >> > with Vista. Boss doen't mind if I watcn while doing data entry but
> >> >> > will
> >> >> > not
> >> >> > want to pay again.
> >> >> >
> >> >> > One common fix that I see but doen't work for me is to reset the
> >> >> > DRM.
> >> >> >
> >> >> >
> >> >> > "VistaHeadache" wrote:
> >> >> >
> >> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
> >> >> >> just
> >> >> >> installed and all is dandy. Guess it was just another Vista burp.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "VistaHeadache" wrote:
> >> >> >>
> >> >> >> > Good as new again. Now that I think about it, I think this
> >> >> >> > started
> >> >> >> > happening
> >> >> >> > after installing the newest Roxio, which also supposed to be
> >> >> >> > Vista
> >> >> >> > Compatible. I had no problems with the application itself but
> >> >> >> > who
> >> >> >> > knows if
> >> >> >> > that was the cause of this. I'll be sure to set a restore point
> >> >> >> > before
> >> >> >> > installing it this time. Thanks for all the input.
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "VistaHeadache" wrote:
> >> >> >> >
> >> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
> >> >> >> > > new
> >> >> >> > > Nero
> >> >> >> > > that is
> >> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
> >> >> >> > > wonky.
> >> >> >> > > I can't
> >> >> >> > > even uninstall it correctly. This had nothing to do with the
> >> >> >> > > Media
> >> >> >> > > Player,
> >> >> >> > > though, as Nero's been lingering around my machine since I
> >> >> >> > > built
> >> >> >> > > it
> >> >> >> > > months
> >> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > > "VistaHeadache" wrote:
> >> >> >> > >
> >> >> >> > > > For some reason, my Media Player just crashes now if I merely
> >> >> >> > > > launch it.
> >> >> >> > > > Playing any sort of file is out of the question. All I have
> >> >> >> > > > to
> >> >> >> > > > do
> >> >> >> > > > is click
> >> >> >> > > > the shortcut, it pops up, opening to the library
> >> >> >> > > > section...then
> >> >> >> > > > immediately
> >> >> >> > > > crashes. The error info is below:
> >> >> >> > > >
> >> >> >> > > >
> >> >> >> > > > Problem signature:
> >> >> >> > > > Problem Event Name: APPCRASH
> >> >> >> > > > Application Name: wmplayer.exe
> >> >> >> > > > Application Version: 11.0.6000.6344
> >> >> >> > > > Application Timestamp: 46e5f12e
> >> >> >> > > > Fault Module Name: Indiv01.key
> >> >> >> > > > Fault Module Version: 11.0.6000.7000
> >> >> >> > > > Fault Module Timestamp: 46de5d7e
> >> >> >> > > > Exception Code: c0000005
> >> >> >> > > > Exception Offset: 000bd390
> >> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> >> >> > > > Locale ID: 1033
> >> >> >> > > > Additional Information 1: 8d13
> >> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> >> >> > > > Additional Information 3: 8d13
> >> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> >> >> > > >
> >> >> >> > > > Read our privacy statement:
> >> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> >> >> > > >
> >> >> >> > > >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
OK, so you want to reset your DRM cache at this point--
http://zachd.com/pss/pss.html#indiv
, but can't? Even if you shut down all applications and stop the Windows
Media Player Network Sharing Service service?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:2A5B77EF-C0DF-43E4-94BD-428D2B85C987@microsoft.com...
>I have, I did find that it is not a WMP11 error but a DRM problem, I
> downloaded a program (Overdrive) from my local library to be able to
> listen
> to audio books & it crashes just like WMP when I gets to the DRM part.
>
> I am betting my DRM file a currupted some where some how.
>
> Thanks for you help
> Moonhopping
>
> "zachd [MSFT]" wrote:
>
>>
>> I'm not seeing anything useful for that crash - it looks like at this
>> point
>> you would want to contact actual support. =\
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
>> > 82004531Cant reset the DRM even elevated it will not let me backup or
>> > change
>> > the DRM file.
>> >
>> > Problem signature
>> > Problem Event Name: WERCWEvent
>> > Problem Signature 01: iexplore.exe
>> > Problem Signature 02: 7.0.6000.16546
>> > Problem Signature 03: 46c64caf
>> > Problem Signature 04: 4
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 1033
>> >
>> > Extra information about the problem
>> > Bucket ID: 82004531
>> >
>> >
>> >
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> WIth that same dumb indivkey crash? If you reset the DRM folder, it
>> >> shouldn't be possible to keep getting the same crash. What's the
>> >> current
>> >> exact crash data:
>> >> http://zachd.com/pss/pss.html#bucket
>> >> ?
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >>
>> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> >> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
>> >> > 32 and yes it is still crashing. I just gave up on it.
>> >> >
>> >> > "zachd [MSFT]" wrote:
>> >> >
>> >> >>
>> >> >> Was this a 32bit or a 64bit machine?
>> >> >> Are you still crashing?
>> >> >>
>> >> >> --
>> >> >> Speaking for myself only.
>> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> >> rights.
>> >> >> --
>> >> >>
>> >> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in
>> >> >> message
>> >> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> >> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
>> >> >> > watch
>> >> >> > netflix. Differet Buckett ID:554691181
>> >> >> >
>> >> >> > Been all over google, I see a lot of people with the same problem
>> >> >> > but 0
>> >> >> > fixes. Also when I got to the DRM update the download button is
>> >> >> > greyed
>> >> >> > out.
>> >> >> >
>> >> >> > Also thougth I had Restore on but didn't. Reinstalling windows
>> >> >> > will
>> >> >> > loose
>> >> >> > all the networking we had to pay a tech to do for our office
>> >> >> > network
>> >> >> > to
>> >> >> > work
>> >> >> > with Vista. Boss doen't mind if I watcn while doing data entry
>> >> >> > but
>> >> >> > will
>> >> >> > not
>> >> >> > want to pay again.
>> >> >> >
>> >> >> > One common fix that I see but doen't work for me is to reset the
>> >> >> > DRM.
>> >> >> >
>> >> >> >
>> >> >> > "VistaHeadache" wrote:
>> >> >> >
>> >> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
>> >> >> >> just
>> >> >> >> installed and all is dandy. Guess it was just another Vista
>> >> >> >> burp.
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> "VistaHeadache" wrote:
>> >> >> >>
>> >> >> >> > Good as new again. Now that I think about it, I think this
>> >> >> >> > started
>> >> >> >> > happening
>> >> >> >> > after installing the newest Roxio, which also supposed to be
>> >> >> >> > Vista
>> >> >> >> > Compatible. I had no problems with the application itself but
>> >> >> >> > who
>> >> >> >> > knows if
>> >> >> >> > that was the cause of this. I'll be sure to set a restore
>> >> >> >> > point
>> >> >> >> > before
>> >> >> >> > installing it this time. Thanks for all the input.
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "VistaHeadache" wrote:
>> >> >> >> >
>> >> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
>> >> >> >> > > new
>> >> >> >> > > Nero
>> >> >> >> > > that is
>> >> >> >> > > supposedly "Vista Compatible" on my machine, it's been
>> >> >> >> > > acting
>> >> >> >> > > wonky.
>> >> >> >> > > I can't
>> >> >> >> > > even uninstall it correctly. This had nothing to do with
>> >> >> >> > > the
>> >> >> >> > > Media
>> >> >> >> > > Player,
>> >> >> >> > > though, as Nero's been lingering around my machine since I
>> >> >> >> > > built
>> >> >> >> > > it
>> >> >> >> > > months
>> >> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > > "VistaHeadache" wrote:
>> >> >> >> > >
>> >> >> >> > > > For some reason, my Media Player just crashes now if I
>> >> >> >> > > > merely
>> >> >> >> > > > launch it.
>> >> >> >> > > > Playing any sort of file is out of the question. All I
>> >> >> >> > > > have
>> >> >> >> > > > to
>> >> >> >> > > > do
>> >> >> >> > > > is click
>> >> >> >> > > > the shortcut, it pops up, opening to the library
>> >> >> >> > > > section...then
>> >> >> >> > > > immediately
>> >> >> >> > > > crashes. The error info is below:
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >> >> > > > Problem signature:
>> >> >> >> > > > Problem Event Name: APPCRASH
>> >> >> >> > > > Application Name: wmplayer.exe
>> >> >> >> > > > Application Version: 11.0.6000.6344
>> >> >> >> > > > Application Timestamp: 46e5f12e
>> >> >> >> > > > Fault Module Name: Indiv01.key
>> >> >> >> > > > Fault Module Version: 11.0.6000.7000
>> >> >> >> > > > Fault Module Timestamp: 46de5d7e
>> >> >> >> > > > Exception Code: c0000005
>> >> >> >> > > > Exception Offset: 000bd390
>> >> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> >> >> > > > Locale ID: 1033
>> >> >> >> > > > Additional Information 1: 8d13
>> >> >> >> > > > Additional Information 2:
>> >> >> >> > > > cdca9b1d21d12b77d84f02df48e34311
>> >> >> >> > > > Additional Information 3: 8d13
>> >> >> >> > > > Additional Information 4:
>> >> >> >> > > > cdca9b1d21d12b77d84f02df48e34311
>> >> >> >> > > >
>> >> >> >> > > > Read our privacy statement:
>> >> >> >> > > >
>> >> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
I have th exact same problem too but when i go to the drm folder it just
has a file called server thats it,,,

its not just with media player its with every single video player i
have not installed any new hardware at all


--
69ocean69
 
Did you follow the KB article here?
http://zachd.com/pss/pss.html#indiv
The files are hidden by default, so you wouldn't expect to see anything
normally.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"69ocean69" <badman5@hotmail.com> wrote in message
news:69ocean69.360lmc@no-mx.tabletquestions.com...
>
> I have th exact same problem too but when i go to the drm folder it just
> has a file called server thats it,,,
>
> its not just with media player its with every single video player i
> have not installed any new hardware at all
>
>
> --
> 69ocean69
 
Crude but effective.

I had the same problem as the O.P., same errors, same lack of
effectiveness of the various cures offered. My problem started after I
had to restore my Vista system volume from a back-up image. Everything
looked perfect, but WMP11 would crash instantly upon launch.

Nothing worked until I moved the entire folder
c:/programdata/microsoft/windows/DRM to the desktop, and renamed it so
windows wouldn't recognize it. This folder includes a cache subfolder,
which was moved out with its parent.

I then restarted MediaPlayer. Works fine. So does everything else (so
far) that accesses Vista DRM.

I don't have any licensed media, nor do I use a media library, so this
caused me no problems. WMP simply generates a new folder in place of the
old one, with blackbox.bin and other default files in it.

Good luck. This solved my problem...hope others find similar results.
 
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