Important HP 15 Laptop can't connect to the net

[Tony D]

Thanks, that looks good.

Temporarily, turn off the firewall.
btw: what firewall are you using?

I have to leave for a while. I"ll check back later on.

 

[mikehende]

The system doesn't allow me to turn the firewall on/off. It is showing "These settings are being managed by vendor application Bitdefender firewall.

 

[Rustys]

Tony just going to jump in real quick and add to the advice you have already given.

Just to clarify
Does it tell you that there is no network connection or you open a browser attempt to access a site and it goes no where and displays an error of some sort.

Just some questions I have.
1. It stopped going on the net have you tried a different browser?
2. Do you have a thumb drive that you can use to copy files from the system with the issue to another system that you can post from?
3. Flush the DNS list

Open and Administrator Command Prompt by pressiung the Windows Key + X and then Select Command Prompt (Admin)

Type
ipconfig /flushdns

Try browsing and see if that help

Download Minitoolbox on a working system and use the thumb drive to put the file on the desktop and run on the affected system.

Run the tool by right-mouse click and select "Run as Administrator".

Check mark following radio buttons:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration

Click Go the results will appear as a txt file on your Desktop.
Please copy & paste this report in your next reply.

 

[mikehende]

Just to clarify
Does it tell you that there is no network connection or you open a browser attempt to access a site and it goes no where and displays an error of some sort.

Just some questions I have.
1. It stopped going on the net have you tried a different browser?
2. Do you have a thumb drive that you can use to copy files from the system with the issue to another system that you can post from?
3. Flush the DNS list

Type
ipconfig /flushdns

Try browsing and see if that help
.

It shows as connected to my network.
Yes tried both IE and chrome
flush did not help.

MiniToolBox by Farbar Version: 17-06-2016
Ran by William (administrator) on 30-05-2017 at 14:48:30
Running from "F:\AV Softwares"
Microsoft Windows 10 Home (X64)
Model: HP 15 Notebook PC Manufacturer: HP
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Ethernet 2 (Connected)
Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-82NSOA6
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fios-router.home

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 4A-E2-44-0F-29-F2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
Physical Address. . . . . . . . . : B0-5A-DA-DB-DE-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3409:f0c:2d2f:6216%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, May 30, 2017 10:57:47 AM
Lease Expires . . . . . . . . . . : Wednesday, May 31, 2017 10:57:47 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 95443674
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BA-E1-9B-B0-5A-DA-DB-DE-49
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
Physical Address. . . . . . . . . : 48-E2-44-0F-29-F2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.fios-router.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
8...4a e2 44 0f 29 f2 ......Microsoft Wi-Fi Direct Virtual Adapter
3...b0 5a da db de 49 ......Realtek PCIe FE Family Controller #2
10...48 e2 44 0f 29 f2 ......Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
1...........................Software Loopback Interface 1
9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.15 35
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.15 291
192.168.1.15 255.255.255.255 On-link 192.168.1.15 291
192.168.1.255 255.255.255.255 On-link 192.168.1.15 291
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.15 291
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.15 291
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 331 ::1/128 On-link
3 291 fe80::/64 On-link
3 291 fe80::3409:f0c:2d2f:6216/128
On-link
1 331 ff00::/8 On-link
3 291 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

**** End of log ****

 

[Tony D]

The system doesn't allow me to turn the firewall on/off. It is showing "These settings are being managed by vendor application Bitdefender firewall.

So you need to go to the Bitdefender app to turn off the firewall. Bitdefender can probably be accessed via the Notification Area (that's next to the clock). You may have to right click on it and go to settings.

 

[mikehende]

I am not seeing the option to turn off the bitdefender firewall so I disabled bitdefender and the net works, thanks! I still have to re-nable bitdefender so the cuz can use it. I will email them for clearer instructions.

 

[Tony D]

You do need a firewall. The Windows firewall is fine. Just disable the Bitdefender firewall and enable the Windows firewall.