I installed a new OS on the spare drive, without activating the license and restarted 5 times, no issues. I then installed the chipset and restarted a few times, no issues. I then installed the network driver no issues but after opening up IE, the problem is there again so I don't know if IE had anything to do with it? Either way this should rule out HDD, correct?
Dell optiplex 390 restarting on it's own?
- Thread starter mikehende
- Start date
allheart55 (Cindy E)
Administrator
You can view the event viewer in safe mode, Mike.
I would also reset Internet Explorer settings to default.
It could be an add on or an extension causing problems.
Have you tried using firefox?
I would also reset Internet Explorer settings to default.
It could be an add on or an extension causing problems.
Have you tried using firefox?
The new OS for disk 2 on the original drive does the same thing this time without myself installing any driver or opening IE. Looking at the event logs, all errors seems to be pointing to Network issues. Sorry for posing all these screenshots below but it is to confirm network or network driver issue?
Attachments
Go in safe mode and disable the the network. Restart and see if the problem persists. If it happens when you start IE then start it and see if it reboots. You'll have no network so IE will only show the error about no network connection. Go through the steps to fix network issues from IE. It should enable the network. If after IE does it's thing try to access the internet. If it reboots then you have to look at the network card as the problem.
In one of the errors it says it can't bind to an address because it is already in use. You could also try assigning an IP in network settings.
In one of the errors it says it can't bind to an address because it is already in use. You could also try assigning an IP in network settings.
allheart55 (Cindy E)
Administrator
Is the NIC onboard or is it a separate card, Mike?
Yes give that a try.
The guy said I can take my time with this to troubleshoot so I will work on it again next week, meantime I would like to order a pci graphics card only for testing purposes, I have many here but none low profile to fit this machine. Would this be ok?
http://www.ebay.com/itm/Radeon-DMS-...123086?hash=item2801c115ce:g:2YUAAOSwHjNV8423
http://www.ebay.com/itm/Radeon-DMS-...123086?hash=item2801c115ce:g:2YUAAOSwHjNV8423
allheart55 (Cindy E)
Administrator
Yes, that's a low profile card but I don't think the problem stems from the video card, Mike.
allheart55 (Cindy E)
Administrator
Have you tried the USB wireless adapter yet, Mike?
allheart55 (Cindy E)
Administrator
Thanks for letting us know, Mike.
Only glitch I am now seeing is that the pc will restart maybe only once out of every 10 times when it's powered off so the owner is fine with that and took the pc. Main thing is it does not shut off or restart now from being on like before. Appreciate the help guys!
allheart55 (Cindy E)
Administrator
Thanks for letting us know, Mike.
