Can I trust the Geek Squad?

  • Thread starter Thread starter nomail1983@hotmail.com
  • Start date Start date
On 8 Jul 2007 21:55:04 -0500, Plato <|@|.|> wrote:

> nomail1983@hotmail.com wrote:
> >
> > Does anyone have first-hand experience with the Geek Squad?
> > Preferably someone who is not an employee of GS ;-). Can I trust them?
>
> If they dont fix your problem then dont pay the bill. After all, you are
> paying them to fix your PC. If it's not fixed then you have no reason to
> pay them.


I don't know how the Geek Squad operates or what their rules are, but
unfortunately life isn't always that simple. In many cases, if you get
service, you are required to pay for the service whether you are happy
with the results or not.

Try going to the doctor when you're sick and not paying him because he
didn't cure you. Even if you die from what he didn't cure you of, your
estate is responsible for the bill.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup
 
Ken Blake, MVP wrote:

> <snip>
> To me that's a very touchy situation. I've been in exactly that
> situation several times, and have always been reluctant to tell a
> stranger that he's just gotten bad advice from a sales clerk. I'm
> always afraid of the response "why should I believe you instead of
> him?" The one time I did venture to help, I got such a response.
>
Another possible consequence--a few years in some newsgroup (probably
one of the classical music NGs) a poster said that he had been escorted
out of a BB store for the horrendous crime of writing down prices for
some of their gear.
Allen
 
> Any geek PC repair person doesn't care a bit about the contents of your
> personal data, they just care about saving it during the repair.

You are mistaken very badly. They caught one of them who copied an expensive program with the customers computer because the customer had Nero. He copied his Photoshop and along with the customers license key for it.

He got caught . Was in the news just last month.

--
Peter

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Requests for assistance by email can not and will not be acknowledged.

"Plato" <|@|.|> wrote in message news:4691ce1a$1$286$bb4e3ad8@newscene.com...
> Vanguard wrote:
>>
>> A store or service provider isn't going to reveal their customers'
>> personal info without a badge or court order.
>>
>> With under 200,000 folks in Regina, maybe the folks there are less
>> irritated by having their personal info distributed to anyone that asks
>> for it. I see a Geek Squad is listed at 2125 Prince of Wales Drive
>> since they are partnered with Best Buy. So what happened when you went
>> to your local Best Buy and asked them to divulge their customers'
>> personal information? Uh huh.
>
> Any geek PC repair person doesn't care a bit about the contents of your
> personal data, they just care about saving it during the repair.
>
>
> --
> http://www.bootdisk.com/
>
>
 
"Allen" wrote in message
news:46924192$0$14995$4c368faf@roadrunner.com...
>
> dobey wrote:
> <snip>
>>
>> Had the statement been "ask someone who has used the service..." fair
>> enough - but it wasn't.
>>
> But wasn't that what the OP was asking?

Um, so you are saying that nomail1983:

asked for advice from someone that used the service

and the expert advice should be:

go ask for advice from someone that used the service

(chuckle, chuckle)

nomail1983's asked for opinions from anyone that actually used Geek
Squad ("Does anyone have first-hand experience with the Geek Squad?").
Of the respondents so far, Og, Gary, and jnulsen were the only ones with
first-hand experience (but Gary's problem was not in understanding that
he demanded a warranty repair be performed). Not Me said he knew of
folks in GS and thought they were no up to snuff. I was just addressing
Harry's non-advice (because it ain't gonna happen). I have talked to
some GS folks at 4 of the 9 local locations and found they don't know
anymore than the salesman wandering the aisles in the store.
 
You forgot about this one not too long ago...

http://www.itwire.com.au/content/view/11348/53/


"Bruce Chambers" <bchambers@cable0ne.n3t> wrote in message
news:%235ExMKjwHHA.4300@TK2MSFTNGP04.phx.gbl...
> Plato wrote:
>>
>>
>> Any geek PC repair person doesn't care a bit about the contents of your
>> personal data, they just care about saving it during the repair.
>
> Think so?
>
> http://www.boingboing.net/2007/07/05/geek_squad_jerk_caug.html
>
> http://consumerist.com/consumer/the-rollercoaster-ride-of-pride,-shame,-and-morality/
>
>
> --
>
> Bruce Chambers
>
> Help us help you:
> http://dts-l.org/goodpost.htm
> http://www.catb.org/~esr/faqs/smart-questions.html
>
> They that can give up essential liberty to obtain a little temporary
> safety deserve neither liberty nor safety. -Benjamin Franklin
>
> Many people would rather die than think; in fact, most do. -Bertrand
> Russell
>
 
<nomail1983@hotmail.com> wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegroups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>

I've heard many bad things about Geek Squad... There is another that you
may want to give a try. It's a pretty big company, and I've heard nothing
negative about them... And they are highly touted by Leo Laport and Steve
Gibson... :)

http://www.nerdsonsite.com/
 
A basic business principle if you have a inferior product is change the
package and throw a marketing budget on it. That's my opinion of what's been
done in this case. Wrap rookie techs in a VW beetle, with catchy branding,
create a mystique by making them seem like a secret para military
organization and advertise the hell our of it. Result, same inferior
service/product with a sexy look.

If you want someone you can trust find a system builder, system integrator
or member of the Small Business Specialist Community in your area.

"nomail1983@hotmail.com" wrote:

> I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
>
 
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