Re: Old usb devices work fine,new usb devices would not install

Christopher Hume wrote:

> Like the subject title, says old usb devices are working fine, but new

> ones will not install under Vista. Vista would suggest the update

> (Windows6.0-KB940199-x86) but when trying it, I'd get the message that

> it does not apply to my machine. I've tried copying the pnf and inf

> files, tried moving the usbstore, tried deleting the INFcache.1, all to

> no avail (as recommended by many web site). I am currently attempting to

> install a Brother DCP-7020 monochrome multi-function laser printer under

> Vista via its USB connection (it also has a parallel port but using that

> connection, its scanning functions will not work according to Brother's

> web site so have to USB to get the scanning ability -- tried an MFC-8040

> with the same results and error messages)). I thought of upgrading to

> Vista SP1 to see if that would fix things but it's not offered to me

> under Windows Update and I know I could install it manually (via the

> stand-alone download from Microsoft's site), but am afraid it may mess

> up something with my system since Windows Update doesn't offer it to me.

> When installing the latest drivers downloaded directly from Brother's

> site, after I plug the printer in and turn it according to the

> installation's instructions, Vista see it's a DCP-7020,tells me that

> it's ready to use, that the USB composite device is ready to use and

> that an unknown device failed to install. I even tried the navigating to

> C:\Windows\winsx at the appropriate prompt and still nothing. I've even

> tried some things with System Restore but System Restore is no longer

> successful at any restores for me for some reason, although it doesn't

> do me any harm either (it leaves things the way they were before the

> System Restore attempt). I have tried the kb941600 download at

> http://support.microsoft.com/kb/941600/ which somehow managed to get the

> printer side of the dcp-7020 to work but no scanner. In frustration, I

> uninstalled that package. I have also thought of re-installing Vista,

> but that would be a last resort option as re-installing any OS is no fun

> (back up stuff, re-install OS, re-install drivers, re-install programs,

> etc.) In case needed, my system's specs are:

>

> Dell Dimension 9200/XPS 410 (same machine but it's known as the 9200 in

> Canada and the XPS 410 in the U.S.)

> 2.4Ghz Quad core

> 4GB RAM

> 32-bit Vista Home Premium

> Logitech Quickcam Messenger (usb device) -- installed, but not hooked up

> - works fine when connected

> Seagate FreeAgent Drive 500GB (usb device) -- hooked up and working fine

> Brother MFC-665CW (usb device) -- hooked up and works fine

> Epson Perfection 1250 (usb device) -- installed, but not hooked up -

> works fine when connected

> Logitech Meida Keyboard (usb device) -- hooked up and works fine

> Logitech LX7 mouse (usb device) -- hooked up and works fine

> Sansa E270 mp3 player (usb device) -- hooked up and works fine

> LG Lightscribe drive (usb device) -- hooked up and works fine

> 2 Kingston Data Traveller usb drive -- installed, but not hooked up -

> both work fine when connected

> IOGear 6 port USB hub with card reader -- hooked up and works fine

> DCP-7020 -- trying to install, but so far no go, due to the reasons

> stated above.

> MFC-8040 -- trying to install, but so far no go, due to the reasons

> stated above.

>

> It's getting to the point I am afraid to buy *any* new (to my system)

> USB devices as none have worked thus far all of a sudden.

>

> Any help in this matter is greatly appreciated. Thanks.

> Chris