Posted July 9, 200816 yr We (Microsoft) are aware of an issue that is affecting the ability of Zone Alarm customers to access the Internet after the installation of the MS08-037 (KB951748) Security Update released on July 9th. Both Microsoft and Zone Alarm are actively working on the issue. For further help in resolving the issue, we suggest you contact Zone Alarm customer service at 1-877-966-5221 (within North America), +1 415 633 4588 (outside the United States), or by faxing to +1 415 633 4589. The Zone Alarm website states that technical support is available for a fee by calling 877-365-ZONE (9663). If you have another means of accessing the Internet, the Zone Alarm website (http://www.zonealarm.com) has some recommended workarounds. One of the temporary workarounds that is mentioned on the Zone Alarm website is to change the Zone Alarm Personal Firewall to a setting of “Medium†protection. The Zone Alarm site says that it does not recommend this option, as it may reduce your security level. Microsoft also does not recommend this workaround, but it may temporarily allow Internet access.
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.