software restriction policy

[Guest hfh]

i have been working with nero techs on a problem- they sent me a tool to

gather logs to send them [it called 'get support files' ]- when i try to

execute that program i get an xp error msg--"....restricted by administrator

policy...." MS site has no info on this msg---i can down load other things

and execute them--

by the way my original problem is that nero recode goes through all the

moves and then stops on a recode task telling me that "the parameter is

incorrect--out of memory"-

drives me crazy--i have good hardware-all are up to date- im no expert but

have enough knowledge to troubleshoot most things --but this.....

jthank you