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Program fails with "Cannot initialize folders"


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Guest John Olbert
Posted

I use a web search program called Copernic Agent Professional on Vista

Ultimate. Up unto Friday it worked without error. On Friday I installed a

number of updates from the Microsoft update site for Vista.

 

After the updates the program failed to start with the error "Cannot

initialize folders". Multiple reboots, uninstalls/installs failed to solve

the problem.

 

I tried a Restore to a previous point on Vista but the Restore failed.

 

I manually (one by one) removed all the updates made on 7/13/07 and rebooted

the computer. The program still fails. Also performed uninstall/re-installs.

Still fails.

 

I used a debugger and found that the dialog box with the error was thrown

when the file skchui.dll was loaded--

....

'CopernicAgent.exe': Loaded 'D:\Windows\System32\sfc_os.dll', Symbols loaded

(source information stripped).

'CopernicAgent.exe': Loaded 'D:\Windows\System32\setupapi.dll', Symbols

loaded (source information stripped).

'CopernicAgent.exe': Loaded 'D:\Program Files\Common Files\microsoft

shared\ink\skchui.dll', Binary was not built with debug information.

'CopernicAgent.exe': Unloaded 'D:\Program Files\Common Files\microsoft

shared\ink\skchui.dll'

 

 

I check on the file skchui.dll on the internet and found that there were

references to some problems. It suggested that the problem may have something

to do with Microsoft Office 2003 and its Ink technology. One suggested a way

to turn off the Ink capabiloity in Office 2003. I tried this. Rebooted and

re-installed. Problem remained.

 

Any suggestions would be appreciated.

 

Thanks.

 

 

--

John Olbert

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