U.S. military div switching to Mac..............

March 1, 200817 yr

On Wed, 27 Feb 2008 16:02:50 -0500, alexB wrote:

<snip>

> If a serious company decided to use Ubuntu and problems arise, where

> would they go? To Mr. Al-Alias? Or this idiot-OP: Maya?

No, they'd go to http://www.ubuntu.com and buy a support contract from

Canonical, the company behind Ubuntu. Just like you'd buy a support

contract from Microsoft for Windows...

--

Stephan

1986 Pontiac Fiero GT

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March 1, 200817 yr

zachd [MSFT] wrote:

> "maya" <maya778899@yahoo.com> wrote in message

> news:47c84094@news.x-privat.org...

>> zachd [MSFT] wrote:

>>> "maya" <maya778899@yahoo.com> wrote in message

>>> news:47c707a6$1@news.x-privat.org...

>>>>>> folks where I bought my machine said it's b/c Vista has gotten

>>>>>> corrupted

>>>>>> and I need to re-install it.. (an entire OS that gets corrupted,

>>>>>> whoever

>>>>>> heard of such a thing...)

>

>>> I would love to understand how they arrived at that conclusion and what

>>> they specifically feel is corrupt.

>

> This question still stands. I'm still confused by their conclusion. I

> suspect we're overlooking some aspects of their thought process here. =)

>

>>> This isn't a support forum, though, per the Expectations of Service -

>>> "Microsoft does not offer formal support for the communities you'll find

>>> here."

>>> http://zachd.com/pss/pss.html#netiquette

>

>> ok, point taken... I know there's a limit to how much help you can get on

>> these forums, but well, it would be nice if M$ had free tech-support,

>> wouldn't it now?? ) (esp for a such a terribly buggy product..)

>

> A great example of the scalability problem here is my parents. I drive over

> to fix their speakers. They're unplugged, not plugged into the computer,

> turned off, *and* the system speaker is muted. I later drive over because

> my dad can't save his Office 2007 documents as Office-Mac compatible using

> Save As... and show him how to use Save As(?). They can't play my friend's

> video, and so... I click Play.

>

> This is a minor uninteresting anecdote, but -- modern tech support is an

> immense and amazing challenge. Note that the above issues are easily

> rectified. I've spent years tracking down issues that I care about. If

> people can solve some of the stuff I deal with - over the phone at that -,

> they are simply incredibly talented.

>

> We live in a complicated world. =\

>

>> ok, will try vista.music_pictures_video.. see how I fare over there..

>> thank you Zach..

>

> Let's step back: UseNet is about the worst possible trouble-shooting venue

> in the universe. You would want to use better problem-solving arenas than

> that. Note this venue, for example, and think about the signal to noise

> ratio.

indeed...) oh gosh.. I'm SOOOO SICK of dealing with Vista problems..

every day that goes by I'm more inclined to sell my pc and switch to a

mac... (but: I recently discovered an interesting thing about macs: no

option of installing digital cable tv tuner inside mac -- or am I

missing something?? main reason am interested in having tv tuner inside

computer is so I only have ONE display in my bedroom (instead of a

display for the computer AND a TV.. but in spite of this would still

switch to mac if Vista problems become unbearable.. at least I wont have

all the headaches I've had w/Vista..)

>

> Online forums would be better community resources, especially if you're not

> getting answers in one given venue.

>

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March 2, 200817 yr

Frank wrote:

> maya wrote:

>> Frank wrote:

>>

>>> maya wrote:

>>>

>>>> Frank wrote:

>>>>

>>>>> maya wrote:

>>>>>

>>>>>> Frank wrote:

>>>>>>

>>>>>>> maya wrote:

>>>>>>>

>>>>>>>> M$ SHOULD provide tech support for Vista themselves (it's THEIR

>>>>>>>> product, for god's sake..)

>>>>>>>

>>>>>>> They do if you have a retail copy of Vista.

>>>>>>>

>>>>>>> esp since this is a terribly buggy product..

>>>>>>>

>>>>>>> That is simply not true.

>>>>>>>

>>>>>>> most

>>>>>>>

>>>>>>>> phone calls OEM gets are Vista-related..

>>>>>>>

>>>>>>> If that is the OS they are pre-installing then of course the

>>>>>>> calls would be about Vista.

>>>>>>>

>>>>>>> is M$ paying them to provide

>>>>>>>

>>>>>>>> tech-support for their product?

>>>>>>>

>>>>>>> In a sense yes!

>>>>>>>

>>>>>>> I doubt it..

>>>>>>>

>>>>>>> OEM's get a deep discount on the OS they chose to pre-install on

>>>>>>> the computers they sell. OEM's can modify the OS to a certain

>>>>>>> extend (add/remove some features) and load software they are

>>>>>>> being paid to load by other companies.

>>>>>>> Becoming an OEM and getting deep discounts carries the

>>>>>>> contractual obligation of providing tech support for not only the

>>>>>>> OS they load but also all of the other software they load.

>>>>>>> Obviously there are a few bad OEM's whose tech support is simply

>>>>>>> horrible.

>>>>>>> Sounds like you unfortunately ran into one of those.

>>>>>>> Sorry!

>>>>>>> Frank

>>>>>>

>>>>>> and Frank, since you're saying they are providing wrong solution,

>>>>>> what IS the solution in your view?????????

>>>>>>

>>>>>

>>>>> What is the error you getting from the event log?

>>>>> Frank

>>>>

>>>> Frank, what happens is when I'm typing in the product key, in about

>>>> the middle of typing it, the field gets grayed out and I cant

>>>> continue typing.. error log? there's an error log for this??

>>>> cool.. I don't know where to find it though.. man, I deal with

>>>> error logs in webservers, didn't know there are error logs for

>>>> Vista.. can you tell me where to find it pls.. (but am not home

>>>> now, will have to look at it tonight..)

>>>>

>>>> thank you...

>>>>

>>> Administrative Tools/Event Viewer/Windows Logs/Application, etc. It's

>>> all there. Suggest you clear all logs, then try activation then view

>>> logs for new event(s).

>>> Frank

>>

>> I will do this, and report back either tonight or tomorrow.. thank you

>> very much..

>>

> You may want to first clean your disk before doing the above.

> Disk cleanup at system tool/accessories.

> Frank

well, guess what... now when I go to "set up TV" in Win Media Ctr it

says it can't find a TV tuner.. (not that it can't find the CARD from

the cable co. -- it can't find the TV tuner inside my machine..) this

gets better and better... every day that goes by I'm more inclined to

switch to a mac... ok, I think we can close this thread, am now trying

to get help in vista.music_pictures_video..

thanks again..

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March 2, 200817 yr

maya wrote:

> Frank wrote:

>

>> maya wrote:

>>

>>> Frank wrote:

>>>

>>>> maya wrote:

>>>>

>>>>> Frank wrote:

>>>>>

>>>>>> maya wrote:

>>>>>>

>>>>>>> Frank wrote:

>>>>>>>

>>>>>>>> maya wrote:

>>>>>>>>

>>>>>>>>> M$ SHOULD provide tech support for Vista themselves (it's THEIR

>>>>>>>>> product, for god's sake..)

>>>>>>>>

>>>>>>>> They do if you have a retail copy of Vista.

>>>>>>>>

>>>>>>>> esp since this is a terribly buggy product..

>>>>>>>>

>>>>>>>> That is simply not true.

>>>>>>>>

>>>>>>>> most

>>>>>>>>

>>>>>>>>> phone calls OEM gets are Vista-related..

>>>>>>>>

>>>>>>>> If that is the OS they are pre-installing then of course the

>>>>>>>> calls would be about Vista.

>>>>>>>>

>>>>>>>> is M$ paying them to provide

>>>>>>>>

>>>>>>>>> tech-support for their product?

>>>>>>>>

>>>>>>>> In a sense yes!

>>>>>>>>

>>>>>>>> I doubt it..

>>>>>>>>

>>>>>>>> OEM's get a deep discount on the OS they chose to pre-install on

>>>>>>>> the computers they sell. OEM's can modify the OS to a certain

>>>>>>>> extend (add/remove some features) and load software they are

>>>>>>>> being paid to load by other companies.

>>>>>>>> Becoming an OEM and getting deep discounts carries the

>>>>>>>> contractual obligation of providing tech support for not only

>>>>>>>> the OS they load but also all of the other software they load.

>>>>>>>> Obviously there are a few bad OEM's whose tech support is simply

>>>>>>>> horrible.

>>>>>>>> Sounds like you unfortunately ran into one of those.

>>>>>>>> Sorry!

>>>>>>>> Frank

>>>>>>>

>>>>>>> and Frank, since you're saying they are providing wrong solution,

>>>>>>> what IS the solution in your view?????????

>>>>>>>

>>>>>>

>>>>>> What is the error you getting from the event log?

>>>>>> Frank

>>>>>

>>>>> Frank, what happens is when I'm typing in the product key, in about

>>>>> the middle of typing it, the field gets grayed out and I cant

>>>>> continue typing.. error log? there's an error log for this??

>>>>> cool.. I don't know where to find it though.. man, I deal with

>>>>> error logs in webservers, didn't know there are error logs for

>>>>> Vista.. can you tell me where to find it pls.. (but am not home

>>>>> now, will have to look at it tonight..)

>>>>>

>>>>> thank you...

>>>>>

>>>> Administrative Tools/Event Viewer/Windows Logs/Application, etc.

>>>> It's all there. Suggest you clear all logs, then try activation then

>>>> view logs for new event(s).

>>>> Frank

>>>

>>> I will do this, and report back either tonight or tomorrow.. thank

>>> you very much..

>>>

>> You may want to first clean your disk before doing the above.

>> Disk cleanup at system tool/accessories.

>> Frank

>

> well, guess what... now when I go to "set up TV" in Win Media Ctr it

> says it can't find a TV tuner..

That only means that the drivers for the tv card are not installed.

(not that it can't find the CARD from

> the cable co. -- it can't find the TV tuner inside my machine..)

Right, the drivers are not installed.

this

> gets better and better... every day that goes by I'm more inclined to

> switch to a mac...

Could be your best move.

ok, I think we can close this thread, am now trying

> to get help in vista.music_pictures_video..

>

> thanks again..

Good luck.

Frank

>

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