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691 Error Code - HELP

Guest AnnieLou
Guest AnnieLou
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Posted

I am setting up my friend's brand new out of the box Dell computer ..

comes with Vista. I go through the steps required to set up internet

connection, making sure spelling of username and password is correct and

case sensitive. Friend wants MSN as ISP. When I try to get connection,

keep getting Error Code 691.

I can't get past it...and have called MSN techies at least 10 times,

and they say everything is correct and I should be connected. Yeah

right. (I am glad I have XP on my own computer). Can anyone help me

get past this 691 Error code to get connected to the internet?

 

 

--

AnnieLou

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    I am setting up my friend's brand new out of the box Dell computer ..

    comes with Vista. I go through the steps required to set up internet

    connection, making sure spelling of username and password is correct and

    case sensitive. Friend wants MSN as ISP. When I try to get connection,

    keep getting Error Code 691.

    I can't get past it...and have called MSN techies at least 10 times,

    and they say everything is correct and I should be connected. Yeah

    right. (I am glad I have XP on my own computer). Can anyone help me

    get past this 691 Error code to get connected to the internet?

     

     

    --

    AnnieLou

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    If MSN is saying that everything is okay on their end, it might be with the

    computer.

    Try calling the Dell help desk, they should be able to help you.

     

     

     

    "AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message

    news:AnnieLou.2taowe@no-mx.forums.net...

    >

    > I am setting up my friend's brand new out of the box Dell computer ..

    > comes with Vista. I go through the steps required to set up internet

    > connection, making sure spelling of username and password is correct and

    > case sensitive. Friend wants MSN as ISP. When I try to get connection,

    > keep getting Error Code 691.

    > I can't get past it...and have called MSN techies at least 10 times,

    > and they say everything is correct and I should be connected. Yeah

    > right. (I am glad I have XP on my own computer). Can anyone help me

    > get past this 691 Error code to get connected to the internet?

    >

    >

    > --

    > AnnieLou

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  • Mark as Solution
    •

    If MSN is saying that everything is okay on their end, it might be with the

    computer.

    Try calling the Dell help desk, they should be able to help you.

     

     

     

    "AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message

    news:AnnieLou.2taowe@no-mx.forums.net...

    >

    > I am setting up my friend's brand new out of the box Dell computer ..

    > comes with Vista. I go through the steps required to set up internet

    > connection, making sure spelling of username and password is correct and

    > case sensitive. Friend wants MSN as ISP. When I try to get connection,

    > keep getting Error Code 691.

    > I can't get past it...and have called MSN techies at least 10 times,

    > and they say everything is correct and I should be connected. Yeah

    > right. (I am glad I have XP on my own computer). Can anyone help me

    > get past this 691 Error code to get connected to the internet?

    >

    >

    > --

    > AnnieLou

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  • Mark as Solution
    •

    "AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message

    news:AnnieLou.2taowe@no-mx.forums.net...

    >

    > I am setting up my friend's brand new out of the box Dell computer ..

    > comes with Vista. I go through the steps required to set up internet

    > connection, making sure spelling of username and password is correct and

    > case sensitive. Friend wants MSN as ISP. When I try to get connection,

    > keep getting Error Code 691.

    > I can't get past it...and have called MSN techies at least 10 times,

    > and they say everything is correct and I should be connected. Yeah

    > right. (I am glad I have XP on my own computer). Can anyone help me

    > get past this 691 Error code to get connected to the internet?

    >

    >

    > --

    > AnnieLou

     

     

    Next time, try Google... first link returned on "error 691" is:

     

    http://support.microsoft.com/kb/310431

     

    Not saying that will fix your problem, but it's a place to start...

     

    Lang

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    "AnnieLou" <AnnieLou.2taowe@no-mx.forums.net> wrote in message

    news:AnnieLou.2taowe@no-mx.forums.net...

    >

    > I am setting up my friend's brand new out of the box Dell computer ..

    > comes with Vista. I go through the steps required to set up internet

    > connection, making sure spelling of username and password is correct and

    > case sensitive. Friend wants MSN as ISP. When I try to get connection,

    > keep getting Error Code 691.

    > I can't get past it...and have called MSN techies at least 10 times,

    > and they say everything is correct and I should be connected. Yeah

    > right. (I am glad I have XP on my own computer). Can anyone help me

    > get past this 691 Error code to get connected to the internet?

    >

    >

    > --

    > AnnieLou

     

     

    Next time, try Google... first link returned on "error 691" is:

     

    http://support.microsoft.com/kb/310431

     

    Not saying that will fix your problem, but it's a place to start...

     

    Lang

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