(I apologize my English, I'm italian)

 

I've a laptop HP zd8000, with W-Vista Premium, and it worked very well, till

I installed a new antivirus. I removed Avast Edition Home and I installed

Norman Virus Control.

Now, when I try to restart Vista, it doesn't work: if I click on "restart"

button (Riavvia sistema) it normally shuts down, but doesn't restart (it

seems freezed on black window).

Then I shut off with on/off switch (on computer), I wait for a while (3 or 4

minutes), then I switch on the pc and it starts (and it goes normally).

 

Can you help me?

--

Thank You.

Friendly, Volosauro

Volosauro wrote:

> (I apologize my English, I'm italian)

>

> I've a laptop HP zd8000, with W-Vista Premium, and it worked very well, till

> I installed a new antivirus. I removed Avast Edition Home and I installed

> Norman Virus Control.

> Now, when I try to restart Vista, it doesn't work: if I click on "restart"

> button (Riavvia sistema) it normally shuts down, but doesn't restart (it

> seems freezed on black window).

> Then I shut off with on/off switch (on computer), I wait for a while (3 or 4

> minutes), then I switch on the pc and it starts (and it goes normally).

>

> Can you help me?

 

Since your problems started when you installed Norman Virus Control,

uninstall the program. If you seriously want it, then contact their tech

support for help. Perhaps the program isn't really compatible with Vista

but only the Normal techs are going to know about that.

 

Recommended antivirus programs: NOD32, Kaspersky, Avast if you want free.

 

 

Malke

--

Elephant Boy Computers

http://www.elephantboycomputers.com

"Don't Panic!"

MS-MVP Windows - Shell/User

Malke <notreally@invalid.invalid> wrote:

> Volosauro wrote:

>> (I apologize my English, I'm italian)

>>

>> I've a laptop HP zd8000, with W-Vista Premium, and it worked very

>> well, till I installed a new antivirus. I removed Avast Edition

>> Home and I installed Norman Virus Control.

>> Now, when I try to restart Vista, it doesn't work: if I click on

>> "restart" button (Riavvia sistema) it normally shuts down, but

>> doesn't restart (it seems freezed on black window).

>> Then I shut off with on/off switch (on computer), I wait for a

>> while (3 or 4 minutes), then I switch on the pc and it starts

>> (and it goes normally).

>>

>> Can you help me?

>

> Since your problems started when you installed Norman Virus

> Control, uninstall the program. If you seriously want it, then

> contact their tech support for help. Perhaps the program isn't

> really compatible with Vista but only the Normal techs are going

> to know about that.

>

> Recommended antivirus programs: NOD32, Kaspersky, Avast if you

> want free.

 

Latest AVG also works with Vista and Viata 64.

 

 

--

XS11E, Killing all posts from Google Groups

The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

XS11E <xs11e@NOSPAMyahoo.com> wrote:

 

Apologies to the group for failing to snip before posting, I hadn't had

my coffee yet, sorry.

 

 

--

XS11E, Killing all posts from Google Groups

The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

Thank you for answering. I wrote to Norman and I'm waiting a solution.

--

Thank You.

Friendly, Volosauro

 

 

"XS11E" wrote:

> XS11E <xs11e@NOSPAMyahoo.com> wrote:

>

> Apologies to the group for failing to snip before posting, I hadn't had

> my coffee yet, sorry.

>

>

> --

> XS11E, Killing all posts from Google Groups

> The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

>