In another thread I detailed my problems getting my scanner to work

properly in Vista without disabling UAC. Anyway, Canon says I should

have installed my scanner using the administrator account:

 

 

"Thank you for your inquiry. We value you as a Canon customer and

appreciate the opportunity to assist you.

 

Are you installing the scanner under the main "Administrator" account

Accounts with Administrative privileges do not count. You will need to

log directly into the Administrator account and reinstall.

 

We hope this information is helpful to you. Please let us know if we

can be of any further assistance with your LiDE 30.

 

 

Huh? do they mean I have to enable the hidden user account so there

hardware will work correctly

"SwampYankee" <1@2.com> wrote in message

news:MPG.20f4970adc103640989692@news.giganews.com...

> In another thread I detailed my problems getting my scanner to work

> properly in Vista without disabling UAC. Anyway, Canon says I should

> have installed my scanner using the administrator account:

>

>

> "Thank you for your inquiry. We value you as a Canon customer and

> appreciate the opportunity to assist you.

>

> Are you installing the scanner under the main "Administrator" account

> Accounts with Administrative privileges do not count. You will need to

> log directly into the Administrator account and reinstall.

>

> We hope this information is helpful to you. Please let us know if we

> can be of any further assistance with your LiDE 30.

>

>

> Huh? do they mean I have to enable the hidden user account so there

> hardware will work correctly

 

I would think you'd be able to accomplish this by installing with elevated

privileges. Right click the setup file and select "Run As Administrator."

--

Michael Solomon

Backup is a PC user's best friend

DTS-L.Org: http://www.dts-l.org/

Hi,

 

Not exactly, they mean that you should enable Administrator account only to

install drivers but it should work on every account .... but ...

 

I agree with Michael - install drivers with evelated mode.

 

Marcin Domaslawski

 

 

"SwampYankee" <1@2.com> wrote in message

news:MPG.20f4970adc103640989692@news.giganews.com...

> In another thread I detailed my problems getting my scanner to work

> properly in Vista without disabling UAC. Anyway, Canon says I should

> have installed my scanner using the administrator account:

>

>

> "Thank you for your inquiry. We value you as a Canon customer and

> appreciate the opportunity to assist you.

>

> Are you installing the scanner under the main "Administrator" account

> Accounts with Administrative privileges do not count. You will need to

> log directly into the Administrator account and reinstall.

>

> We hope this information is helpful to you. Please let us know if we

> can be of any further assistance with your LiDE 30.

>

>

> Huh? do they mean I have to enable the hidden user account so there

> hardware will work correctly

In article <F6979B8D-C7B7-4FD6-BEEF-F8617253FD9B@microsoft.com>, mila025

@wp.pl says...

> Hi,

>

> Not exactly, they mean that you should enable Administrator account only to

> install drivers but it should work on every account .... but ...

>

> I agree with Michael - install drivers with evelated mode.

>

> Marcin Domaslawski

>

>

> "SwampYankee" <1@2.com> wrote in message

> news:MPG.20f4970adc103640989692@news.giganews.com...

> > In another thread I detailed my problems getting my scanner to work

> > properly in Vista without disabling UAC. Anyway, Canon says I should

> > have installed my scanner using the administrator account:

> >

> >

> > "Thank you for your inquiry. We value you as a Canon customer and

> > appreciate the opportunity to assist you.

> >

> > Are you installing the scanner under the main "Administrator" account

> > Accounts with Administrative privileges do not count. You will need to

> > log directly into the Administrator account and reinstall.

> >

> > We hope this information is helpful to you. Please let us know if we

> > can be of any further assistance with your LiDE 30.

> >

> >

> > Huh? do they mean I have to enable the hidden user account so there

> > hardware will work correctly

>

>

Thanks, no joy. Canon says:

 

"Based on your description, it sounds as if UAC is the cause of your

troubles. If you are logged in as the administrator already then there

is no need to be using UAC. User Account Control in Windows Vista makes

it possible for organizations to deploy a more manageable and secure

desktop in which administrators (on a network) can run as standard users

(formerly users) for certain programs and still perform administrative

tasks. I recommend you disable User Account Control."

 

To which I responded :

Ah, I think I see the disconnect. I am not connected to any domain nor

is this PC on a shared network. While it is true that there is an

administrator account with elevated privileges available when Vista is

part of a network or Domain, a stand alone PC does not have a dedicated

administrator account separate from that of the primary user. In lieu

of that Microsoft suggests right-clicking the driver install program and

selecting the "run as administrator" option. Although I have done this

with the Canon driver, it still is not visible to Acrobat with UAC

turned on. Oddly, my Canon 20D EOS is visible to all Adobe programs

whether UAC is turned on or off. This leads me to conclude that the

scanner driver is at fault.

 

 

Does my response seem reasonable and correct? thanks