KB928366 - solution

From: Microsoft Windows Support Professional

The issue can be caused by a damaged .NET Framework component. At this time,

let's refer to the following steps to troubleshoot this issue:

Step 1: Download Microsoft Windows Installer CleanUp utility

============================================

1. Visit:

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. Save the file to your Desktop

3. Please double click the file msicuu2.exe on the Desktop to install this

tool on your computer.

Step 2: Remove .NET Framework 1.1

========================

1. Click Start -> (All) Programs->Windows Installer Clean Up.

2. See if you can find .NET Framework software. If so, remove it.

3. Restart the computer and see if the issue still exists.

For more information, please refer to:

-----------

Title: Description of the Windows Installer CleanUp Utility

Link: http://support.microsoft.com/default.aspx?scid=kben-us290301

However, if any problem is encountered when trying to uninstall .NET

Framework 1.1, we can also refer to the following Knowledge Base article to

uninstall it manually.

http://support.microsoft.com/?id=320112

After that, please restart the computer and perform the following

suggestions to reinstall .NET Framework 1.1 and the updates for it.

Step 3: Install .NET Framework 1.1 Redistributable Package and .NET

Framework 1.1 SP1

=================================================================

1. Please download the Microsoft .NET Framework Version 1.1 Redistributable

Package and the updates from the following link and save them to the C drive

(C:\)

Microsoft .NET Framework Version 1.1 Redistributable Package

http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe

Microsoft .NET Framework 1.1 Service Pack 1

http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe

Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1

(KB928366)

http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe

2. When the File Download window appears, please click the Save button, and

follow the directions to save it to Windows. After downloading the Microsoft

..NET Framework 1.1 setup file onto your computer, please double-click the

..NET Framework files to manually install them one by one.

If an error is encountered when installing .NET Framework 1.1, we can also

refer to the following Microsoft Knowledge Base article to troubleshoot this

issue:

How to troubleshoot Microsoft .NET Framework 1.1 installation issues

http://support.microsoft.com/?id=824643

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Good luck!

Terri