Re: recent upgrades has caused ie7 to not work

Crossposted to Windows Update newsgroup.

c.santee@gmail.com wrote:

> On Oct 11, 1:20 pm, "PA Bear" . wrote:

>> Define "stop working," please, and state your Windows version.

>>

>> Temporarily disable your anti-virus application and any real-time

>> protection

>> provided by your anti-spyware application(s) then install the update(s)

>> again. Don't do ANY other browsing or anything else online until you're

>> rebooted and confirmed that the aforementioned protections are enabled.

>>

>> If problems persist, see Known Issues section

>> of http://support.microsoft.com/kb/939653

>> --

>> staceylynn424 wrote:

>>> Microsoft upgrades that installed yesterday have caused IE7 to stop

>>> working.

>>> I have internet connection to all my other applications with the

>>> exception

>>> of ie7. We can get ie7 to work if we do a system restore to the

>>> previous

>>> day, but run into the same problem whenever the computer tries to auto

>>> update microsoft. We have turned off auto update, but would like to

>>> know

>>> why this is happening?

>

> The Error message on is below. My Vista Ultimate build 6000 ... IE

> Version is 7.0.6000.16546. I'll post the exact build when I can figure

> out where they've moved the version number... FYI IE Works in Safe

> Mode networking option. - CES

>

> Internet Explorer cannot display the webpage

<snip>

Ideally, you'd have started your own thread about /your/ problem to avoid

confusing it with staceylynn424's (who might /not/ be running Vista).

That being said...

>> If problems persist, see Known Issues section

>> of http://support.microsoft.com/kb/939653

The Known Issues section of 939653 points to the following KB article:

Error message after you install a Windows Internet Explorer 7 update from

Windows Update or from Microsoft Update: "Webpage cannot be displayed"

http://support.microsoft.com/kb/942818/

Look familiar? <wink>

Temporarily disable your anti-virus application and any real-time protection

provided by your anti-spyware application(s) > Uninstall "Security Update

for Windows Internet Explorer 7 (KB939653) via Add/Remove Programs (and,

possibly, any other update you just installed) > Reboot > Temporarily

disable your anti-virus application and any real-time protection provided by

your anti-spyware application(s) again > Go to Windows Update

(http://windowsupdate.microsoft.com) and reinstall the update(s).

Don't do ANY other browsing or anything else online until you're rebooted

and confirmed that the update(s) have successfully installed and the

aforementioned protections are enabled.

If you're running ZoneAlarm Free or Pro, you may have to take additional

actions to prevent the behavior from returning.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.org/