Healthcare Short: Rounding for Patient Experience

[Guest Shelly Avery]

Story Background

 

In an in-patient setting, a Nurse Leader can capture valuable details about the patient experience and drive actions and activity all from a single, business configurable, mobile application. This is one example of extending the Microsoft Cloud for Healthcare without code to meet the needs of a narrow use case while unlocking the data so they can be minded for insights to improve the patient experience.

 

 

 

Business Challenge

 

Patient experience management is fragmented between systems and faces challenges to adequately meet real-time needs as well as aggregation to derive insights. Practitioners enter and manage service request needs sit outside of rounding tools. This leads to extra steps for clinicians/nurses, delays and confusion in request entry, and lack of escalation/accountability.

 

 

 

Business Outcomes

 

Provide better patient experiences that drive loyalty and a deeper consumer/provider relationship.

 

Enabled by:

 

• Rounds become a way to gather valuable experience insights
  
• Higher sentiment insights for in-patient experiences
  
• Faster response to in-patient non-clinical needs such as facilities and amenities requests
  
• Reduced administrative burden
  

 

Solution Overview

 

Experience rounding solution focused on patient experience, built in the Cloud for Healthcare

 

• Mobile application for Nurse Leader
  
• Prioritized rounding lists
  
• Rounding map with visual alerts and sentiment indicator
  
• Configurable patient experience surveys
  
• Integrated with FHIR (Location, Encounter, Patient)
  
• Connectors for other systems, including SaaS and on-prem application
  

 

 

 

 

 

 

 

Thanks for reading, Shelly Avery |Email, LinkedIn

 

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