Posted October 23, 20177 yr FPCH Staff Verizon/AOL has sent out a notice to users stating that they need to update their email client server settings. For a POP3 account, this means changing: incoming.verizon.net --> pop.verizon.net, port 995, SSL enabled outgoing.verizon.net --> SMTP.verizon.net, port 465, SSL enabled So I did this for someone today. Everything worked. I didn't expect the email client would proceed to download emails from about a year ago. It downloaded over 3,000 emails. I guess the new server doesn't know that these emails had already been downloaded. I called AOL tech support. The person who answered ended up telling me that they were actually from billing and couldn't address the issue. I'd have to sign up for paid support.
October 23, 20177 yr FPCH Admin The very same thing happened to me with a customer last week. AOL doesn't recognize the fact that the emails have already been received. ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~~~Robert McCloskey~~
October 23, 20177 yr Author FPCH Staff I wonder if moving to IMAP before changing the settings would have helped. Cindy, did you empty the user's Deleted email folders before changing the settings? I hadn't. I'm going to empty the Deleted email folder before doing the next user.
October 23, 20177 yr FPCH Admin Cindy, did you empty the user's Deleted email folders before changing the settings? I did not but guaranteed I will the next time. ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~~~Robert McCloskey~~
