ESET on-line scan issue

[Tony D]

Anyone seen this? Running an ESET scan on my W7 machine. After about an hour, the ESET scanner window changes to something with black fields and just stays there.

 

I let it run overnight and the screen didn't change.

Restarted the computer and ran the scan again. Same results.

 

I ran the scan because I recommended the ESET on-line scan to a friend of mine. He had questions about, so I ran the on-line scanner on my own machine to be able to answer his questions.

ESET shot.pdf

[DSTM]

I have run it 3 times but never seen that, Tony.

I will run on another Computer and test.

[allheart55 Cindy E]

I have never seen that before either Tony.

I wonder if it has something to do with the infections that the scanner found?

I am running it right now and so far, so good.

 

[Tony D]

Cindy - that's how my scan starts out. It's what I expect. I'm running it now for the 4th time. This time with Emsisoft AM disabled.

[DSTM]

I am running the scan now, and wouldn't have emsisoft.Too many false positives.

[allheart55 Cindy E]

Cindy - that's how my scan starts out

My screenshot was on the third step. Does it happen after the scan is complete, step four?

[DSTM]

Finished the full scan,Tony. No issues whatsoever.

[allheart55 Cindy E]

Mine completed too, no problems.

[Tony D]

My latest scan with EAM disabled results were the same. ESET's window goes from normal to the black bars. Task manager shows it using all the CPU. I have to End the Task.

 

It never gets to step 4.

 

The two attachments show that it's found 2 threats, but I don't know what they are. I think you used to be able to click on found threats during a scan to see the list. Can't click on "Threats Found".

 

The second attachment shows ESET scanner using CPU resources.

ESET 2 threat.pdf

ESET Full CPU.pdf

[Bill M.]

Tony, have you run any other A/V or malware programs on your system to check if the Eset findings were false?

[DSTM]

Tony. You never click on "Threats Found" during the Scan.

[Tony D]

Tony, have you run any other A/V or malware programs on your system to check if the Eset findings were false?

I haven't because the machine seems fine. I just did this scan to answer some questions a friend had running the ESET on-line scanner. I'll do some scanning with other apps during the day.

 

Tony. You never click on "Threats Found" during the Scan.

Why not? I never had a problem doing so before.

[DSTM]

 

Why not? I never had a problem doing so before.

 

You asked the question then contradicted the answer you get.:yikes:

[Tony D]

I guess I should have said I hadn't had any problems until now.

[DSTM]

Hi Tony. I test a lot of security programs and often if you click on "Threats Found" the scan will stop.

Why do you need to know what the threats are prematurely, because you can't do anything as ESET finds all threats and Quarantines them automatically.

During the scan any threats found is clearly seen on the scan page.

[Tony D]

Yeah, I just like to see what it's finding along the way.

 

When each of you ran your scans, were they from IE or did it ask to Run or Save the exe? You used to be able to run the scan right from IE. Now it wants to either download the exe or run it. I don't recall that being the case before.

[allheart55 Cindy E]

I ran the scan right from my browser (IE) Tony.

I did have to install a .cab file before I could run the scan but that is because this computer has never run the Eset online.

I didn't see anything about running or saving the executable at all.

[Tony D]

I don't get the opportunity to run from the browser any more.

 

Here's what I get when I click the Scan Now button. Running W7, IE 11.

ESET download.pdf

[allheart55 Cindy E]

I am not seeing that Tony and I am running W7, IE11. Are you clicking on the Scan Now or the Free Download?

 

 

[Tony D]

I'm clicking on the Scan Now. After I chose RUN, I get the two windows you're showing.

 

If I choose the Save As, I save the .exe in my Downloads folder. I open it and get those windows and continue on.

[allheart55 Cindy E]

That's weird.

[Tony D]

Just reset IE. Went back to the ESET on-line scan page. Clicked on Scan Now. It still wanted to RUN or Save the .exe.

[IceMan37]

Let me try to duplicate this issue BRB.

[IceMan37]

As far as running or saving the .exe you only have to run it you don't have to save it. This is actually common for online versions of scanners these days from what I have seen Tony. I use Bitdefender online as well as Norton online for alternate scanning to augment WD. (I won't use the full Norton product of course) and they are the same you have to run a small .exe to have access to the scan functionality. Trend Housecall is also the same. You cannot do the free scan without running the scipt tool they provide that activates the basic GUI of the program and allows for the scan itself. My scan did take a while because I chose both the malware/virus scan and also possible incompatible programs etc. As far as the blacked out lines in the boxes you have there not sure, but it might help to know if you have ever seen this type issue before, and what system you are using when you view this site. I mean it could be something like a GPU driver issue or something along those lines. Or, could be a simple browser/OS issue.

Edited May 30, 2016 by IceMan37

[allheart55 Cindy E]

I didn't have to run or save the.exe. The only thing that I had to do, the first time, was install a .cab file.