Internet Explorer hangs

[Tony D]

I'm having a problem with a Windows 7 Home Premium, 64-bit machine.

 

The customer complains that the computer hangs. The Event View shows no crashes since 2014.

 

Everything is working fine except I can make the machine hang for about a minute. Here's how:

 

Boot the machine and let all the startup items settle out.

Start Internet Explorer 11. It goes to Google.com - no problem there.

Go to www.lenovo.com. The machine will hang for about a minute. During that time, the little circle in the IE tab just stops moving. This tells me the site is not loading. I'm monitoring Task Manager and it stops updating during this time. Then after about a minute, the Lenovo site loads and the machine is back to normal.

 

Here's the rub: I can close out IE, open it and then go to Lenovo's site just fine.

 

Don't know why just the first time after a boot the Lenovo site hangs the computer.

 

I can repeat this in Safe Mode with Networking.

 

I've update Java.

I've done Disk Cleanup and deleted Temp files.

ESET on-line scan says it's clean other than Ask which I removed.

It has McAfee Security.

 

Any ideas?

[allheart55 Cindy E]

Is it just the Lenovo website or does it happen no matter where you browse?

Have you tried resetting Internet Explorer to see if maybe one of the add-on's or extensions are causing it to freeze?

[Tony D]

Just the Lenovo site (that I know of). The only other site I tried were CNN and kyw1060. They are fine.

 

Now, after going to either of those sites, the first time I go to Lenovo's site, the machine hangs. There's something in Lenovo's site that's causing this. If other sites have whatever Lenovo's site has, I'm sure they will hang also. That's why I updated Java and Flash. I thought there may be a Java or Flash item on the site causing the problem.

 

Mentioning the Lenovo site because this is a Lenovo machine and it had Lenovo's site as the home page.

 

I've reset IE. The only add-ons are Java.

 

Wish I had more hair to pull out.

[Bill M.]

Tony, can you disable McAfee and try it again?

[Tony D]

I disabled McAfee Real-time scanning and firewall. Problem persists. Of course, you know McAfee. Who know what's really happening with it.

 

The best clue I have it that the machine only hangs the first time the Lenovo site is loaded. Afterwards it's fine. I can quit out of IE, Open IE and go to Lenovo's page and it doesn't hang the machine. Seems there's a cache that has to be populated or something.

[Bill M.]

Is IE the only browser on the machine?

[Tony D]

Chrome is also installed. It seems to be fine.

[starbuck]

Mentioning the Lenovo site because this is a Lenovo machine and it had Lenovo's site as the home page.

If the Lenovo site is not actually needed as the Homepage.... just change it to 'Google' or something else.

I can't actually see what advantage there is in having Lenovo as a Homepage anyway.

[Tony D]

I've already ready set the home page to Google. What I fear is that there's something on that page that IE doesn't like and that it may be on other pages that I haven't run into. The user complained about the machine hanging when she was on-line. Her default browser is IE. I'll change that to Chrome.

[starbuck]

What I fear is that there's something on that page that IE doesn't like and that it may be on other pages that I haven't run into. The user complained about the machine hanging when she was on-line.

You do realise that you have an impossible task finding other sites without the user giving you a list of sites that this may have happened on.

Not only would you have to check every site with each browser, you'd have to make sure that each browser had the same security settings and addons.

 

As it only happens with Lenovo after a reboot..... is it really a big problem?

If there was anything on the site that IE didn't like... it wouldn't work at all on Lenovo.

 

What I'm really saying is..... if it's only a slight glitch like that, you could spend days even weeks trying to find something that probably doesn't matter anyway.

[Tony D]

Actually, I did run into a couple of other sites that exhibited the same phenomenon.

 

Bit I hear ya. It's going back. They're going to have to get used to it or switch to Chrome.