new build

[peterr]

Hello

I you build your own PC, do you go to the manufacturer for defective parts? Also, if you buy from a store do you again go to the manufacturer or the store?

TY

Peter

[bassfisher6522]

If you buy locally, then you go to where you bought it first....and even then that depends on their return policy. Which, in most cases they direct you straight to the manufacturer for RMA's. (return merchandise authorization (RMA)

[IceMan37]

Most stores where you can buy hardware have either a 15 day return policy (usually processors) or 30 days, and as pointed out above you want to go by the "chain of first purchase". E.G if you're within the physical store (or online) return policy use that. If not go by RMA to the OEM of the product itself.

[peterr]

Then it would not behoove me to buy at a local store and I might as well just get parts online. That is except for the first 15 days and perhaps the 1st 30.

Is that correct? In which case I would not go to my local parts store as they would likely just redirect me.

One other factor is the local store does offer you the chance to buy an extended warranty on one built for you.

I am considering building but buying does allow for an extended warranty and one party to deal with.

The better parts etc. of building outweigh buying retail or ordering.

Also, I want Win 10 Pro not OEM.

TY

Peter

[Bill M.]

The solution to returning bad parts is buying from Amazon. They have a no questions asked policy.

[allheart55 Cindy E]

This is true. It's one of the biggest reasons that I use Amazon.

[Bill M.]

And generally very fast delivery, although I am a prime member.

[peterr]

Every once in a while you get a 'spot on' answer and this is one of them.

Thank you very much

Peter

[IceMan37]

Amazon is now what newegg use to be regarding PC parts. Newegg is becoming very thin with only certain parts not full offerings. An example would be motherboards and GPU's where newegg will now only carry "certain" models, and Amazon carries them all. Like Bill I am also a prime member and it really pays of with the no questions asked shipping, and fast delivery.

[Digerati]

For Amazon, I think it depends more on who the actual seller is. If Amazon, returns are easy. If one of their "Marketplace" affiliate partner, it may not be so easy. I currently am having a hassle returning some Altec Lansing BT earbuds. When I bought mine, they were sold through the Amazon Marketplace affiliate, Reliable Business Partner who is now giving me a runaround. Monday will start week 3 in my effort to return them.

 

When I first reported the problem through Amazon, I made it clear they were fully charged. I also made it clear the cell phone I was using it with pairs perfectly with my truck and an external speaker, and it pairs just fine with these earbuds. I even made it clear a friend tried these BT earbuds with his iPhone. The problem is, the audio cuts out.

 

I got an almost instant auto-reply from Amazon that stated it was sold through their Marketplace partner Reliable Business Partner (RBP) and they would forward my return request to them. 5 days later, RBP replied asking if I was sure they were fully charged. :(

 

I replied immediately again telling them everything I had done to verify these earbuds where at fault. Another 5 days passed then I got an email asking if I had contacted manufacturer's tech support? :mad: So I did that, but Altec Lansing said because they were still brand new, to contact the reseller. I fired off another note to RBP telling them I was not a happy camper. Still waiting for another reply.

 

In the meantime, last week Amazon sent me a note asking if my problem had been resolved with their Marketplace partner. I replied with NO! and explained why. When I submitted that explanation, it said they would forward my complaint with the Marketplace partner but again, I've heard nothing since.

 

I like Amazon prices (most of the time) but if I have to deal with customer service or returns I still prefer Newegg. As for Amazon prices, when it comes to monitors and TVs, I recommend you check out B&H. I just bought a couple new Samsung monitors and not only did B&H beat everyone else's prices by $5 or more, "expedited" shipping was free. I ordered late Tuesday evening and got them before lunch on Friday! And not only that, they weren't just thrown in a bigger box (as often happens with Amazon). But the monitor boxes were entirely wrapped in bubble wrap then put in a larger box, then the excess space in that larger box was filled with those large air bag thingies. I think it could have fallen off the truck and still not dent the inside monitor boxes.

[allheart55 Cindy E]

I stopped ordering hardware from newegg because of their RMA policy.

They also always make the buyer pay for return freight.

I have Amazon Prime and I order only directly through Amazon.

I stay away from their affiliates.

Amazon has always given me a pre-paid overnight shipping label and they take the returns, no questions asked.

[IceMan37]

You can get a newegg premium account,or business which takes care of paying for return shipping, however it still doesn't even come close to Amazon's basic service, and moreso Amazon Prime Newegg has nothing to compete with it.

[Digerati]

Yeah, I'm getting the royal screw over this. My problem is, I bought these BT earbuds in December (because that's when they went on sale) to listen to music while riding my bike. When they arrived, I made sure they worked, but because I live in Nebraska and riding a bicycle in Nebraska in the winter time is not my idea of having fun, I set them aside until the weather warmed. It was only on a rare 70°F late March day that I actually got to give them a real tryout that I noticed the audio would cut out for a second or two every couple minutes.

 

But because more than 30 days had passed, neither Amazon or the actual seller will accept the return. So I have to go through Altec Lansing and so far, they have not replied to my request for help. I realize this not Amazon's or the seller's fault, but it is still frustrating, just the same.

 

As far as staying away from Amazon affiliates, that is something I never had a problem with before. But it is something I will consider from now on.