FPCH Staff Tony D Posted February 29, 2016 FPCH Staff Posted February 29, 2016 I'm working on a Vista machine. Windows update fails to install IE9 for Vista with error Code 9c48. IE 9 is already installed on this computer. The version in the About IE is KB3100773 9.0.8112.16421 . The version associated with the exe is 9.0.8112.16717. Those two version number are not the same. Doesn't sound right to me. I downloaded IE 9 from MS. It says it’s 9.0.8112.16421. When I try to install it, it says there is a newer version already installed. This makes sense looking at the version number of the installed .exe. I searched the machine for any other iexplore files. It found a bunch in c:\Windows\winsxs\x86_microsoft-windows-i..explorer-optional followed by a bunch of numbers. There are probably about 50 of these folders in the winsxs folder. Each of these folders contain an iexplore.exe file along with a few other files. 1) I've not had to deal with this winsxs folder. What's this all about? 2) The update still wants to install is IE9 for Windows Vista. Doesn’t give a KB number. I think I'm OK, but I'd like to tell Windows update to not ask about doing this particular update again. I don't see a way to do that. Having a headache day. 1 Quote
FPCH Admin allheart55 Cindy E Posted February 29, 2016 FPCH Admin Posted February 29, 2016 I've run into this problem before. The newer version of IE 9 is already installed. You should be able to right click the update and hide it so that it doesn't keep trying to do that. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
FPCH Admin allheart55 Cindy E Posted February 29, 2016 FPCH Admin Posted February 29, 2016 You don't want to delete the winsxs folder. It's used during Windows updates, service packs, hot fixes etc. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
FPCH Staff Tony D Posted February 29, 2016 Author FPCH Staff Posted February 29, 2016 I did right click the update to hide it and that worked until I restarted the machine or maybe until I went back to Windows update again. I'll have to check. I'm running the Windows update Hot Fix tool right now. Quote
FPCH Staff Tony D Posted February 29, 2016 Author FPCH Staff Posted February 29, 2016 After running the Windows Update Hot Fix, I'm still seeing the same problem with the IE 9 update. However, the Hide update is now sticking. So I don't have to worry about it any longer. Quote
FPCH Admin allheart55 Cindy E Posted February 29, 2016 FPCH Admin Posted February 29, 2016 That's great. Hiding the update was the only thing that worked for me. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
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