mikehende Posted January 27, 2016 Posted January 27, 2016 On this Dell 9020 machine I just reinstalled win7 32bit, all is working except for the windows update. I tried a few things found on the net but didn't work, anyone got an easy fix please? Quote
FPCH Admin allheart55 Cindy E Posted January 27, 2016 FPCH Admin Posted January 27, 2016 Are you getting any type of error, Mike? Have you tried downloading the latest Windows Update Agent? This is the newest one for Windows 7 SP1 32 bit. Download the package now. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted January 27, 2016 Author Posted January 27, 2016 Oh geez, my brain is fried Cindy, what a day. I tried quite a few instructions from the net and now when i click on the Windows Update tab in the CP it is hanging. Maybe trying all of those fixes may have messed up something more. Quote
mikehende Posted January 27, 2016 Author Posted January 27, 2016 Just tried installing the windows update agent but: Install failed with following error number 0x8000ffff Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 But now it's back to normal. Sorry i did not answer your question before, when I click on Check for Updates, the error prompt which appears shows: Windows update cannot currently check for updates because the service is not running. You may need to restart your computer. Quote
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 That error means that the updates are being blocked from being downloaded or installed. There is a "quick fix" that you can try. (Microsoft Fixit)Here Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 Windows update cannot currently check for updates because the service is not running. You may need to restart your computer. There's actually a Microsoft Fix It for this error as well. Try this....https://support.microsoft.com/en-us/kb/2730071 Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 What says, "file not found", Mike? Which fix are you trying? Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted January 28, 2016 Author Posted January 28, 2016 I had run that troubleshooter before, didn;t help Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 What says, "file not found", Mike? Which fix are you trying? In post #6 Quote
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 Windows update cannot currently check for updates because the service is not running. You may need to restart your computer. This is going to sound stupid but have you tried restarting the computer, Mike? Sometimes, it something that simple that we overlook. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Nothing's stupid Cindy, yes I had tried restarting, looks like I have now tried everything so if anything else comes to mind or what the issue could be please post. I am done for today, been working since 6am this morning, have a great night! Quote
FPCH Staff Tony D Posted January 28, 2016 FPCH Staff Posted January 28, 2016 Just a though but have you gone to Services and see if it's running? If not, start it (Windows Update Service). I'm not on a W7 machine right now to provide instructions. It's typically something like right-click on Computer and select Manage. From there go to Services and Applications and then Services. You can start the Service. You can also check to see if it's set to start automatically. On this W10 machine, it's set to start manually which surprised me because this machine updated by itself just the other day. I'll take a look at that some other time. Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Yes, I had done that earlier yesterday. Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 This machine is working fine except for the dvd, online videos shows perfect. Since the owner only needs this for running a clinical software for his doctor's office he will take this as is so we needn't bother to do any more. I am saying this even though I hate not being able to solve a problem but thanks for the help guys! Quote
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 Let us know if you change your mind. There are still other things that can be done. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Oh, I had thought that was it, yes I am willing to try anything else. Strangest thing though, I am now trying to reload win7 on their 2nd identical pc and when it's getting to the end I am getting these error messages: Windows setup could not configure windows to run on this computer's hardware. but on this 2nd pc, I am getting another error Windows could not complete the installation. To install windows on this computer, restart the installation. When i restart it keeps going back to that error. If ok with you, help me load windows on this one first please then we can address the windows updating issue on the other? I am suspecting hard drive issues on both these pc's. Quote
FPCH Admin allheart55 Cindy E Posted January 28, 2016 FPCH Admin Posted January 28, 2016 It certainly sounds like it could be a bad hard drive to me. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Yeah but just ran the onboard diagnostics and everything checked out ok? In my little experience though diagnostics doesn't always tell if a HDD is 100% ok? Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Wait a minute, all the other components show a green check mark BUT the HDD is showing a blue flashing icon, what does that men please? Quote
Bill M. Posted January 28, 2016 Posted January 28, 2016 (edited) Pardon me, a new voice, but I think it's a warning. You might try running Speccy, it has a HHD diagnostic that is pretty accurate. It's free and available here: https://www.piriform.com/speccy Edited January 28, 2016 by Bill M. 1 Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 Just my luck, the owner only now told me that he has factory warranty on these units, after all of my headache and work yesterday. I wish I could start charging people for diagnosis. Quote
mikehende Posted January 28, 2016 Author Posted January 28, 2016 The HDD testing icon was flashing all this time but it now looks like it was testing all this time as now it shows "All tests passed". So what now, if the HDD is good then what could be the issue which is preventing the OS from loading? I will try another win7 disk, get back to you. Quote
Bill M. Posted January 28, 2016 Posted January 28, 2016 What diagnostic are you using Mike? I personally don't put a lot of faith in MS tools. I'd still suggest you try Speccy to be sure. Quote
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