asus x550L not booting to windows.

[mikehende]

Hey guys, on power on I am seeing the asus logo and a spinning wheel, that's as far as it gets. I tried pressing shift+f8 to go into recovery but that doesn't work, help please?

[allheart55 Cindy E]

Is it running Windows 7 or 8, Mike?

[mikehende]

win8. I got to do the factory reset last night but this morning problem with browsers crashing, I can navigate around the pc fine and open any programs so it seems it only the browsers issue. Scannow did not produce anything but after running that scan the browsers seem stable now. I was thinking this HDD has issues, I ran a disk check and the optimize and defragment tool too but both showed ok. only other issue I am noticing now is that the volume keys at the top of the kb doesn't work but would that be software or hardware related?

[allheart55 Cindy E]

You may need the hot key software download, Mike.

Just click on Global and it will download.

 

Description ATKACPI driver and hotkey-related utilities

File Size 12.62 MBytesupdate 2013/12/12

Download from Global

[mikehende]

tried that doesn't help

[mikehende]

My mistake it seems Cindy, on some laptops if I remember correctly, yould only need to press the f11 and f12 buttons alone. On this unit I need to press the fn key at the same time so if that's accurate then problem solved.

[allheart55 Cindy E]

Good, glad to hear it is working.