Mommalina Posted March 23, 2015 Posted March 23, 2015 Before I upgrade to the Malwarebytes new version, I'd like to check to see if anyone has had a problem with it. I am still using XP, so I'd sincerely appreciate feedback on this upgrade. It's likely that I'm paranoid. I'm no computer expert; I try to avoid potential problems (especially since I have XP). :crazy: Quote
DSTM Posted March 23, 2015 Posted March 23, 2015 Hi Lina. Always best to have the latest version of Malwarebytes. The only option you will have is the trial (to buy) however don't worry Malwarebytes will revert to the free version after the trial period. Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
FPCH Admin allheart55 Cindy E Posted March 23, 2015 FPCH Admin Posted March 23, 2015 I just did the upgrade myself a couple of hours ago but so far so good. It's version Malwarebytes Anti-Malware 2.1.4.1018. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
Mommalina Posted March 23, 2015 Author Posted March 23, 2015 I just did the upgrade myself a couple of hours ago but so far so good. Thanks, Cindy! ♥ I would never think of not using MBAM. Sometimes when an update was problematic, they fixed it before I downloaded it; e.g., Windows updates. :whew: 1 Quote
FPCH Admin allheart55 Cindy E Posted March 23, 2015 FPCH Admin Posted March 23, 2015 You're welcome, Lina! ♥ 1 Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
starbuck Posted March 24, 2015 Posted March 24, 2015 The only option you will have is the trial (to buy) however don't worry Malwarebytes will revert to the free version after the trial period. A slight clarification here.... Yes the downloads are the same, but if you only want the 'Free' version it's still possible to select this at the end of the install. From my canned speech...... A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program I recommend that you UNtick this option if you only want the 'Free' version. Click Finish Quote
FPCH Admin allheart55 Cindy E Posted March 24, 2015 FPCH Admin Posted March 24, 2015 I'm pretty sure that Lina has the pro version. :D Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
Mommalina Posted March 24, 2015 Author Posted March 24, 2015 New pro MBAM version will not install. :help::help: Using XP Pro, MBAM, Nod32, Admuncher, Windows Firewall, Firefox. - Received Firefox alert, upgraded to Version 36.0.4. - Clicked on alert to install new MBAM version. - Disabled Nod32, Admuncher, and Windows Firewall. - MBAM indicated it can't install because of protection block (or something like that). - Restarted Computer. - Tried again after again disabling Nod 32, Admuncher, and Windows Firewall. Still can't install. - Received alert suggesting a Firefox Refresh to solve any problems. Did the Firefox Refresh which took it to the default version; made no changes. - Tried again to install new MBAM Pro version, disabling Nod 32, Admuncher, and Windows Firewall. Still will not install. :help: Quote
DSTM Posted March 24, 2015 Posted March 24, 2015 Hi Mommalina. I would try and install the MBAM.exe file in safe mode and see if it is successful.Wait and see what the others think of my suggestion first. Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
FPCH Admin AWS Posted March 25, 2015 FPCH Admin Posted March 25, 2015 I just got the update myself. Had a similar problem. Turns out I had to shutoff windows defender and install as admin. Dougies suggestion might be best since you have XP. Quote Off Topic Forum - Unlike the Rest
Mommalina Posted March 25, 2015 Author Posted March 25, 2015 I need step-by-step instructions, please, to try to upgrade MBAM pro in Safe Mode,as recommended by DSTM and confirmed by AWS. (Thanks!) By the way, upon cold start this morning, I tried again to upgrade MBAM pro. I disabled Nod32, AdMuncher, and Windows Firewall. Same unsuccessful result and notice that "self protection must be disabled." Among the options in the Windows Security Center, I noticed Internet Options. I went to Security; it is set to medium-high. May I assume no change is necessary here in order to disable all self-protection? Thanks for your prompt responses; I look forward to Safe-Mode instructions. I want to avoid screwing up my computer -- at least until I figure out and print the proper forms 2014 U.S. Federal and PA State Income Taxes. :cry: BTW, I'm going to Google for a MBAM blog and/or mention of similar upgrade problems and see if I can commiserate with other still-computer-challenged dummies. :rolleyes: Quote
DSTM Posted March 25, 2015 Posted March 25, 2015 Hi Mommalina. OMG it's that long since I have used XP. I would first copy your MBAM.exe File to your desktop for easy access. I would uninstall your current version of Malwarebytes. Your security I would set from medium high to zero only during this install. Continually tap F8 on boot to get into safe mode. You may need a number of tries as the is only a short time to nail. When given the options select "Safe Mode with Networking" and press enter. It will take time to enter safe mode so don't panic. Once in safe mode select "update Malwarebytes" When finished just restart your computer and raise the security level back to previous setting. See how you go. PS. There is no risk running your XP in safe mode. EDIT Altered instructions Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
Mommalina Posted March 25, 2015 Author Posted March 25, 2015 Dougie, thanks for your instructions. ♥ Before I print them and begin, let me ask you: What if I: - completely uninstall MBAM pro, - go to the MBAM website, - install their latest pro version? I have the license number. It would be like installing paid software after a wipe-and-load or transferring software to a new computer. I've had occasion to do both. If I am then still blocked after disabling Nod32, Window Firewall, and Admuncher, I can always attempt to install it in safe mode. What do you think? Quote
FPCH Admin allheart55 Cindy E Posted March 25, 2015 FPCH Admin Posted March 25, 2015 Yes, Lina. Try to do it your way first. The instructions for safe mode aren't quite right. They need a little adjustment. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
Mommalina Posted March 25, 2015 Author Posted March 25, 2015 Thanks, Cindy. Will do it tomorrow morning with a clear (I hope) head. Quote
DSTM Posted March 25, 2015 Posted March 25, 2015 Hi Mommalina. I forgot you have the pro version. When you enter "safe mode with networking" and click on update not .exe file. In safe mode these other security programs don't come into play Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
starbuck Posted March 25, 2015 Posted March 25, 2015 I've always uninstalled any old version of MBAM before installing the new version. There has been problems in the past when attempting an update. What if I: - completely uninstall MBAM pro, - go to the MBAM website, - install their latest pro version? Sounds a good idea. You have to make sure all of MBAM is removed before the new version is installed. (Run their removal tool ) This is the way that Malwarebytes recommends. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel. Restart your computer (very important). Download and run mbam clean It will ask to restart your computer (please allow it to). After the computer restarts, install the latest version from Malwarebytes Anti-Malware. Quote
Mommalina Posted March 29, 2015 Author Posted March 29, 2015 I can't find my MBAM Pro Key. Upon opening MBAM Pro, under License Details, it states: Identifier - (combination of 6 different numbers and letters) Key - ***** On reinstall, will MBAM ask me for the Key number? It will not allow a cut-and-paste. Cindy, and Starbucks thanks for your input. ♥ I apologize for the delay in replying. This old grey mare ain't what she used to be, and even I don't want to hear why! :cry: This morning I searched for but can't find purchase/ license information for MBAM Pro! -- even though I always make sure to record it in My Documents, with copies in Outlook Express, and even one of my Yahoo accounts. :ouch: Quote
DSTM Posted March 29, 2015 Posted March 29, 2015 Hi Lina. Magical Jelly Bean key finder should find the key for you. Very simple to use. https://www.magicaljellybean.com/keyfinder/ Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
Mommalina Posted March 29, 2015 Author Posted March 29, 2015 Hi Lina. Magical Jelly Bean key finder should find the key for you. Very simple to use. https://www.magicaljellybean.com/keyfinder/ I don't see XP, Dougie: Recover serials for Windows 7, 8 and Office 2010 Should I try it anyway? Quote
DSTM Posted March 29, 2015 Posted March 29, 2015 Hi Lina. Worth a try, it's free. I am sure I used it long ago when I had XP. Just checked. Works with XP. Quote Roses are red, violets are blue, I'm Schizophrenic, and so am I Free Photo Restoration and Repair for all Forum members - CLICK HERE Please pop back and let us know if your Computer problem has been solved.
Mommalina Posted March 29, 2015 Author Posted March 29, 2015 BTW, Dougie, MBAM tried to block the download, so I decided not to try it yet. Apparently the old MBAM version is still providing some protection. :clap: Edit: Just saw you post. Will try it. Thanks. Quote
FPCH Admin allheart55 Cindy E Posted March 29, 2015 FPCH Admin Posted March 29, 2015 Try this Lina and let us know how you make out. http://www.cleverbridge.com/342/?scope=cusecolp Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
Mommalina Posted March 29, 2015 Author Posted March 29, 2015 I found it! Filed in wrong folder :ouch: Neither of Dougie and Cindy's web sites worked. They did not like any of the email addresses I offered. Will try again tomorrow. Enough brain freezes today already. :cry: 1 Quote
Mommalina Posted March 29, 2015 Author Posted March 29, 2015 Neither of Dougie and Cindy's web sites worked. They did not like any of the email addresses I offered. Don't rule out "Magic Jelly Beans" if you are looking for a license; it may work for you! Correction: I did not go all the way with Dougie's "Magic Jelly Beans" when I noticed the site Cindy had just posted. It was "Cleaverbridge" not "Magic Jelly Beans" that asked for a purchase email address and refused those I gave. Thanks, Dougie. I'll keep a note of your web site and hope I never need to use either web site in the future. ;) 1 Quote
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