HP G60 Problems with internet browsers after Vista OS recovery

[mikehende]

I just did a Vista OS Recovery, IE won't upgrade to IE9, problem running Chrome, it crashes as soon as I open it and in Firefox, I am seeing youtube videos not showing properly, the graphics is good but the videos are showing choppy, pausing frequently and the audio not in time with the words. I looked in the DM, nothing is yellowed and the unit's DVD player is working fine, help please?

[mikehende]

I am going to try reinstalling Vista from disk as way too many problems with these browsers and especially IE, I am thinking maybe the viruses on this unit may have infected the Recovery files? Get back to you in a little while.

[allheart55 Cindy E]

Let us know how you fare, Mike.

[mikehende]

I did the Recovery but becuase of all the browser issues, I decided to to do a reinstall from disk the did the many windows updates but different problems now, the Atheros and Broadcom wireless drivers found on the site here:

 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3807267#N901

 

 

I tried installing both dirvers, the broadcom did not install, the Atheros shows as installed in the DM but windows cannot find any wireless networks, only the wired net connection works. When i press the wireless button at the top of the keyboard it turns blue only for a second then goes back to orange color. Only Chrome shows the youtube video as normal but not IE and FF, something's overheating on this unit as it gets very hot even though it does not shut down but I don't see that any hardware malfunction would cause the browser and now wireless issues? Any ideas please?

[mikehende]

BTW,

This is all info I am seeing

Service tag G60-117US

 

S/N 2CE84147JX

 

P/N FT471UA#ABA

[Rich-M]

Sounds like the wireless adapter is toast as it should stay blue as long as it is on and it could be on outside of Windows so I don't see where the driver would help it stay blue. Did the wireless work before you reinstalled Windows Vista Mike?

[mikehende]

Yes, that's the problem, wireless was working fine before the reinstall. Also, doesn't explain about the problems with the browsers

[Rich-M]

Have a read Mike:

http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/Wireless-Adapter-Missing-amp-Wireless-Light-Stays-Orange/td-p/731969

[mikehende]

Well, I ran the onboard HDD and memory diagnostics but before they would complete the unit powered off with the underneath part by the fan area super hot? Edited December 28, 2014 by mikehende

[Rich-M]

Time to open it up Mike and clean out the innards...make sure fan is running at all. I would also reset bios to optimum default settings to be certain the bios isn't in the way as well.

[mikehende]

Yeah the fan is running and I have sprayed some compressed air into it but I don't scrap laptops anymore, I refer those jobs to my friend who has a pc shop close by. Also it is the HDD causing the browser issues, works fine with mine so now that mystery is solved.

[Rich-M]

Yes I think you are right Mike. Actually I donm't do as much as I used to on laptops, my fingers are just too big.

[mikehende]

Well, my excuse for not taking laptops apart anymore is because some parts are way too finicky and sometimes you got to operate like a brain surgeon with extreme concentration so as to prevent damaging any hardware, not to mention the time and efforts involved and all this for what, to make maybe $75 at the most? Not for me.

[Rich-M]

I hear you but then again you know I feel you are too much of a bargain. It is so damn tough to get manuals that are helpful on these and All-in-Ones that I really don't want to start replacing Lcd screens and cpus but under normal circumstances I will clean them out, replace hard drives and update memory, I just don't want to do much more than that. Some of these wqhere the hard drive is under the keyboard are scary with these big fingers. Edited December 29, 2014 by Rich-M

[allheart55 Cindy E]

I hear that. Since they began to hide the HDD's, it's no longer pop a couple of screws and it's free. They bury the RAM and the hard drives under the keyboards, anything to make it difficult for you.

[mikehende]

That's the most I will do, replace HDD, RAM and Keyboard and that depends on the model. As for me being too much of a bargain, from talking to techs everywhere, it largely depends on your location, one guy I know in Canada is the only tech in a town of 10k people so he rakes in the money. Here in the heart of NY, there might be one tech or at least one person pc savvy on every block. You have guys here replacing screens and doing mobo work for an average price of $50 and reloading OS for only $30. I charge $50 for reloading an OS or Virus work and $40 for software repairs to make it a little worthwhile and I only get a few jobs per month, if I were to charge anything higher than that then I get NO jobs. That is why I concentrate more on music setup and troubleshooting, I make more income that way.

[Rich-M]

It's just the cheapo bargain models that do that though.

[mikehende]

It also has to do with economics I think, cost of living, as around here a lot of people have computers but they are in such a terrible financial state that they prefer not to fix and do without and others seek the cheapest tech as they are not in a financial position to look for quality repairs or techs with a good reputation. On the other side of the coin you have techs who are not getting jobs so they look to see what the cheapest service is and underbid that price. My opinion is to level the playing field for all techs, there should be some governing body of law which should set a standard price for all services and let the customer decide which tech they will go with but then to to make that possible, democracy would need to go out the window right?

[Rich-M]

Well I think the "governing body" solution goes too far as I imagine you do as well. The market will pay what the user will bear really. If you believe what you said, then you have to charge what you do.

Mike I am an ex New Yorker and I grew up in a very different era in NYC. I cannot accept what you think on pricing and you and I have been down this road before on this subject and I also understand I will not change your mind but let me share a quick story with you.

 

Most of my peers on KH believed I was too inexpensive and I was at $45 per hour.Since joining a Linkedin Computer Business Forum I have been exposed to a guy in Western Canada (Vancouver) with a highly successful shop who charges $90 per hour and gets it with no issue. He in fact doesn't want anyone in his shop who would question that so he openly suggests they check around and come back if they are not sold on what he can do for them. He also sells desktops and laptops at list price and adds 2 hour prep charge to that to ready it for the client, things that I do for nothing and always have which includes moving files and setting up Av and word processors etc...and they have to pay that whether he moves anything or not. He is a smart guy with an answer for everything as you might well imagine and has been in that location for about 30 years and seen them come and go offering half his price and not making it. I really believe as he does that it isn't about price its about you. If you believe you are worth $50 an hour then you will get it. I had not taken a price increase for many years but after getting to know this guy and a few others on that forum I have raised prices each year $5 an hour and had 0 resistance. While I do advertise in local town books and Merchandisers my main source of clients is word of mouth and that would not be if I were too expensive and that is what he taught me.

[mikehende]

Yeah Rich, I know the "Governing body" idea is a stretch, I only mentioned that because I hate seeing techs underbidding each other and going way too low in their pricing in order to get a job. Yes, I believe that that each tech has their own worth and their pricing should reflect their worth but in "my' case Rich, remember I am not a seasoned repair tech as you guys which is why I come here for help so it would be unfair for me to charge a customer as much as you would for example so I am not in the exact same boat as you guys here, I am learning and still have a lot to learn. Also, I might point out that since my expertise is music systems hook up and troubleshooting, as mentioned in my earlier post "I concentrate more on music setup and troubleshooting, I make more income that way", for that service I know very well what I am worth and charge $75 an hour or I would do some jobs on a project basis, that's when I really make a bundle so it's just the pc repair business where I bend a little for the reasons mentioned.

[Rich-M]

OK Mike, expressed that way, I have to agree with your thinking.

[DSTM]

If I knew nothing about computers, I certainly wouldn't let anyone fix my computer that didn't have proper accreditation. Edited December 31, 2014 by DSTM

[mikehende]

Just curious, what do you mean by "proper accreditation" please?

[DSTM]

There are plenty of courses on the net to learn IT and Computing, Mike.

Which you get a diploma or degree as such.

Then you can proudly display on your wall.

Some courses are free by the way.

 

Happy New Year.

[allheart55 Cindy E]

I haven't officially attended any schools or taken any courses for computers.

 

Except for the school of hard knocks, maybe. :help: :D