Person brought this unit, I attempted a factory recovery to this HP Pavilion Entertainment PC laptop but I am getting the BSOD and researching online I am finding different causes and solutions but let ask this first for learning experience, since there is more than one set of numbers, which ones should I research please?

 

Technical information:

STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428]

I always look at the first set of numbers after the stop error. That one will usually yield the answer when you do research.

That's what I have always done myself but just wondering why those other numbers?

Anyway, The recovery did not recognize either the DVD drive nor the Sound and I still keep getting that BSOD message, I tried Startup repair, that did not work. I would like to try to reload Vista from a retail disk but in the boot order, the only option showing is the HDD, in the BIOS I am seeing all boot options are showing and no matter what I select to boot off either a USB cd drive or internal cd rom, none of them works?

I ran the Recovery again and now anytime I restart I am seeing that BSOD only for a split second before it goes to windows but the system still does not recognize the DVD rom, the Sound and USB. I tried installing the chipset and audio drivers from HP's site but no change, does this mean that the DVD, USB port and sound module is shot?

I ran the Recovery again and now anytime I restart I am seeing that BSOD only for a split second before it goes to windows but the system still does not recognize the DVD rom, the Sound and USB. I tried installing the chipset and audio drivers from HP's site but no change, does this mean that the DVD, USB port and sound module is shot?

 

As you can see there isn't a Sound device showing nor the DVD?

I am at my wits end with this, tell me this please, since a recovery did not solve this laptop's problem, if I could do a network boot to reload the OS, would a fresh OS install work better than the Recovery?

Mike actually that is too much coincidence for me. There is more wrong than all that as I think the board is bad.

Your next step is to forget about the recovery partition because the drive could be bad also. Try installing Vista with a Windows dvd

and I would bet you will have just as much trouble. Then try with a new hard drive and if that doesn't work the board is bad.

That's the way I would play it.

I sent it to my friend's store yesterday but since the net is working perfect on that unit, I can't believe it's the HDD at fault? I suspect it's the board. Anyway, can anyone tell me why a BSOD shows more than one error please?

 

Technical information:

STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428]

 

Does that immediately tell you that there is more than one problem?

The stop errors inside of the brackets are your computer's parameters and will always vary depending on the location of the error.

Not understanding "computer's parameters"?

"Does that immediately tell you that there is more than one problem?" No the first set of code is what Windows perceives as the error, what follows is where the error occurs.

I sent it to my friend's store yesterday but since the net is working perfect on that unit, I can't believe it's the HDD at fault? I suspect it's the board. Anyway, can anyone tell me why a BSOD shows more than one error please?

 

Technical information:

STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428]

 

Does that immediately tell you that there is more than one problem?

Mike,

When Windows cannot install there are normally 4 hardware reasons...bad hard drive, bad, media, bad dvd drive, bad memory. The same follows for Recovery Partitions though they are more than likely indicating a bad drive with failure to work.

Understood but in this case with the Bios and boot order not recognizing either the DVD or USB, shouldn't this suggest a board problem and not a HDD problem?

I would think so but that's not always the case.

Probably Mike but the proof would be to establish the drive is ok which is why I suggested what I did. Then all that is left is the board.