mikehende Posted September 15, 2014 Posted September 15, 2014 Person brought this unit, I attempted a factory recovery to this HP Pavilion Entertainment PC laptop but I am getting the BSOD and researching online I am finding different causes and solutions but let ask this first for learning experience, since there is more than one set of numbers, which ones should I research please? Technical information: STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428] Quote
FPCH Admin AWS Posted September 15, 2014 FPCH Admin Posted September 15, 2014 I always look at the first set of numbers after the stop error. That one will usually yield the answer when you do research. Quote Off Topic Forum - Unlike the Rest
mikehende Posted September 15, 2014 Author Posted September 15, 2014 That's what I have always done myself but just wondering why those other numbers? Quote
mikehende Posted September 16, 2014 Author Posted September 16, 2014 Anyway, The recovery did not recognize either the DVD drive nor the Sound and I still keep getting that BSOD message, I tried Startup repair, that did not work. I would like to try to reload Vista from a retail disk but in the boot order, the only option showing is the HDD, in the BIOS I am seeing all boot options are showing and no matter what I select to boot off either a USB cd drive or internal cd rom, none of them works? Quote
mikehende Posted September 16, 2014 Author Posted September 16, 2014 I ran the Recovery again and now anytime I restart I am seeing that BSOD only for a split second before it goes to windows but the system still does not recognize the DVD rom, the Sound and USB. I tried installing the chipset and audio drivers from HP's site but no change, does this mean that the DVD, USB port and sound module is shot? Quote
mikehende Posted September 16, 2014 Author Posted September 16, 2014 I ran the Recovery again and now anytime I restart I am seeing that BSOD only for a split second before it goes to windows but the system still does not recognize the DVD rom, the Sound and USB. I tried installing the chipset and audio drivers from HP's site but no change, does this mean that the DVD, USB port and sound module is shot? As you can see there isn't a Sound device showing nor the DVD? Quote
mikehende Posted September 16, 2014 Author Posted September 16, 2014 I am at my wits end with this, tell me this please, since a recovery did not solve this laptop's problem, if I could do a network boot to reload the OS, would a fresh OS install work better than the Recovery? Quote
Rich-M Posted September 18, 2014 Posted September 18, 2014 Mike actually that is too much coincidence for me. There is more wrong than all that as I think the board is bad. Your next step is to forget about the recovery partition because the drive could be bad also. Try installing Vista with a Windows dvd and I would bet you will have just as much trouble. Then try with a new hard drive and if that doesn't work the board is bad. That's the way I would play it. Quote
mikehende Posted September 19, 2014 Author Posted September 19, 2014 I sent it to my friend's store yesterday but since the net is working perfect on that unit, I can't believe it's the HDD at fault? I suspect it's the board. Anyway, can anyone tell me why a BSOD shows more than one error please? Technical information: STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428] Does that immediately tell you that there is more than one problem? Quote
FPCH Admin allheart55 Cindy E Posted September 19, 2014 FPCH Admin Posted September 19, 2014 The stop errors inside of the brackets are your computer's parameters and will always vary depending on the location of the error. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
mikehende Posted September 19, 2014 Author Posted September 19, 2014 Not understanding "computer's parameters"? Quote
Rich-M Posted September 19, 2014 Posted September 19, 2014 "Does that immediately tell you that there is more than one problem?" No the first set of code is what Windows perceives as the error, what follows is where the error occurs. Quote
Rich-M Posted September 19, 2014 Posted September 19, 2014 I sent it to my friend's store yesterday but since the net is working perfect on that unit, I can't believe it's the HDD at fault? I suspect it's the board. Anyway, can anyone tell me why a BSOD shows more than one error please? Technical information: STOP: 0x0000009F [0x00000003, 0x8121B3A0, 0x81329F18, 0x835AA428] Does that immediately tell you that there is more than one problem? Mike, When Windows cannot install there are normally 4 hardware reasons...bad hard drive, bad, media, bad dvd drive, bad memory. The same follows for Recovery Partitions though they are more than likely indicating a bad drive with failure to work. Quote
mikehende Posted September 19, 2014 Author Posted September 19, 2014 Understood but in this case with the Bios and boot order not recognizing either the DVD or USB, shouldn't this suggest a board problem and not a HDD problem? Quote
FPCH Admin allheart55 Cindy E Posted September 19, 2014 FPCH Admin Posted September 19, 2014 I would think so but that's not always the case. Quote ~I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.~ ~~Robert McCloskey~~
Rich-M Posted September 19, 2014 Posted September 19, 2014 Probably Mike but the proof would be to establish the drive is ok which is why I suggested what I did. Then all that is left is the board. Quote
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