Pixelated and Weird Colors in Screen

[User Friendly]

Hi,

 

I recently purchased a refurbished IBM Thinkpad laptop with touchscreen from Newegg. It worked great for the first couple or few weeks but now the screen is weirdly pixelated and the colors are off. The screen has a reddish tinge to it. I don't know what to do.

[allheart55 Cindy E]

It sounds as if your video card is bad.

 

Did you get any type of warranty on this notebook?

[User Friendly]

I think it only came with a 30 day warranty.

[allheart55 Cindy E]

What is the model number?

Do you have the newegg link for the purchase?

You should be able to find the warranty information at newegg.

[allheart55 Cindy E]

Do you know the exact date that you purchased it?

Are you within the 30 days? It seems as if you should have at least a 90 day warranty on a refurbished notebook, if not six months.

[User Friendly]

I purchased it more than thirty days ago. It's a Thinkpad X61 model. This is the url. http://www.newegg.com/Product/Product.aspx?Item=N82E16834246482

[allheart55 Cindy E]

It looks as if you are in luck, Troutman. There is a one year warranty (by manufacturer) on this item. I've listed the information below.

 

Manufacturer Contact Info

• Manufacturer Product Page|
  
• Website: http://www.lenovo.com/us/en/|
  
• Support Website
  

[User Friendly]

Thank you. I guess I'll see if I can get it repaired.

[allheart55 Cindy E]

Let us know how you fare....

[User Friendly]

Thanks again. Lenovo emailed me a shipping label. They are going to replace it.

[allheart55 Cindy E]

That's great news. If you have anything on there you wish to keep, you should probably copy it to an external hard drive. Lenovo may opt to send out another refurbished unit. You may not get the same one back. In that event, any personal information should be removed as well.