downloads and videos stop before completing

[Guest Jeanne]

I had a problem with Norton 2005 IS corrupting some files. It affected both

browsers, IE 6.0 and Netscape so that I could not get online. I'm not sure

if the downloading and video problems are related. Anyway, Norton told me

what to do to get back on the internet but said I had to upgrade to 2008. I

had just renewed my subscription last month to the tune of $53. and now they

wanted me to upgrade at an additional cost of $70.+ I decided against that

and want to go with Verizon IS, however now I can't get software downloads to

complete and if I want to watch a music video, say on you tube, the video

stops after one or two minutes. If I push the slider, sometimes it will

continue, sometimes not. I even tried to download the verizon pc checkup

tool, and it would not complete. When IE is downloading, the speed starts

fast but continues to slow down until it finally just stops. Now I have

uninstalled Norton so that I can install Verizon, so my pc is now

unprotected. Please help. Thanks in advance.

Jeanne