lsass.exe error + Support article kb/883268 help

[Guest Jess]

I've been plagued by an "System Error: lsass.exe : Object Name Not Found"

message that causes my computer (WinXP Home Edition SP2) to restart in an

endless loop (3 times in 2 weeks!) and the only solution is to format the

drive and reinstall. I have just done that but am paranoid the machine will

recieve the error on the next restart.

Heres the backstory:

 

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.help_and_support&tid=49ee0155-3c50-4d67-93aa-b737346dbedd&cat=en-us-ms-winxp&lang=en&cr=US&sloc=en-us&m=1&p=1

 

A user suggested this article:

http://support.microsoft.com/kb/883268

 

Now I'm currently querying the processes listed in the article and am unsure

whether to correct them or not. I am doing this in full windows mode (there

are XP updates waiting for a restart & if the error occurs I cannot access

Safe Mode either so its now or never!).

 

Here is a summary of each query:

 

HTTPFilter

Type :20 WIN32_SHARE_PROCESS

STATE :1 STOPPED <NOT STOPPABLE, NOT PAUSABLE, IGNORES SHUTDOWN>

WIN32_EXIT_CODE: 1077 <0X435>

SERVICE EXIT CODE :0 <0X0>

CHECKPOINT :0X0

WAIT_HINT :0X0

 

Sc query KDC

OpenService FAILED 1060:

The specified service does not exist as a n installed service.

 

NetLogon

20 WIN32_SHARE_PROCESS

1 STOPPED <NOT_STOPPABLE, NOT PAUSABLE, IGNORES_SHUTDOWN>

1077 <0x435>

0 <0x0>

0x0

0x0

 

NTLMssp

20 WIN32_SHARE_PROCESS

1 STOPPED <NOT_STOPPABLE, NOT PAUSABLE, IGNORES SHUTDOWN>

1077 <0X435>

0 <0x0>

0x0

0x0

 

PolicyAgent

20 WIN32_SHARE_PROCESS

4 RUNNING <STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN>

0 <0x0>

0 <0x0>

0x0

0x0

 

ProtectedStorage <interactive>

120 WIN32_SHARE_PROCESS

4 RUNNING <STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN>

(All Vaues for WIN32 EXIT CODE, SERVICE EXIT CODE, CHECKPOINT & WAIT_HINT

are the same for the next few processes:

0 <0x0>

0 <0x0>

0x0

0x0

 

SamSs

20 WIN32_SHARE_PROCESS

4 RUNNING <NOT_STOPPABLE, NOT_PAUSABL, IGNORESSHUTDOWN>

 

EventLog

20 WIN32_SHARE_PROCESS

4 RUNNING <NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN>

 

PlugPlay

20 WIN32_SHARE_PROCESS

4 RUNNING <NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN

 

_____________________

 

There we go! Should I correct these values to the guidline recommended in

the support article? Should they all read

(STOPPABLE,PAUSABLE,IGNORES_SHUTDOWN)?

 

I'd appreciate any help as I want to prevent this lsass.exe error occurring

again (to the best of my ability anyway). As I've mentioned in my previous

post all spyware scanners, Antivirus etc are uptodate/firewalled etc. I've

run Chkdsk/r before as well and the harddisk seems fine. No other errors take

place - the machine works fine.

 

Any other details I could provide?

 

many thanks in advance

Jess