update.exe - Application Error

[Guest Marco Eichstetter]

Hello @ all,

 

I have following problem with update.exe on a Fujitsu Tablet PC (OS: Windows

XP):

 

The Problem occurs the first time as I tried to install IE7 because there

was a problem to play embedded streaming media player videos with IE6.

 

Unfortunately, the installation aborted with an update.exe error.

 

An IE Error Log wasn`t written at this time . A Windows Media Player 11

Installation aborted with the same Error.

 

The Event Log (Application) shows following entry:

Source: Application Error

Categorie: None

Typ: Error

Event ID: 1000

Description:

Missed application update.exe, version 6.2.29.0, missed module ntdll.dll,

Verion 5.1.2600.2180, error address 0x00010de3

 

 

The System Event Log shows no Event which can be assigned to the Error

above.

 

An Examination of the Systemfiles with the command "sfc /SCANNOW" did not

announce any problem ;-(

 

Maybe it helps to replace the ntdll.dll, but how? Last but not least is the

HDD with an Encyption Tool (Utimaco SafeGuardEasy) coded (makes it not

easier...).

 

Please help!

 

Thanks!

 

Marco Eichstetter

 

PS: Sorry for the strange translation. The Problem occurs on a german OS. I

tried my best to translate the errors how it shoud/may sounds in an english

WXP OS