Mapped NT share randomly disconnects.

[Guest Joseph K.]

I have a user with a Windows XP Pro (SP2+) laptop that is having a problem

keeping a shared folder on an NT4 server mapped. It randomly disconnects.

We can't seem to figure out a way to either get it to reconnect or

permanently stay connected. When he tries to access the mapped drive, he

either gets the message that the drive (Z:) is already in use or he gets a

prompt to enter in his user credential (and then a subsequent message

indicating that that user is already authenticated).

 

We're in a Server 2003 environment and the customer is authenticating to the

domain without any problem.

 

He is mapping the network drive with the "reconnect at logon" option set.

 

I'm at a loss as to what the problem could be. I've checked the firewall on

his system and I've tried removing his computer profile from AD. I haven't

tried deleting his user account yet. I'm not sure that that is the cause of

the problem.

 

If anyone has any suggestions on what else I should look at, I would

appreciate it.