WinXP: Help and Support issue

[Guest C J.]

Okay...

 

On my girlfriends PC, when opening help and support sometimes, and filling

in the search bar, and clicking the arrow... she'll get a Search Results

box w/ three items appearing on left side of screen.

 

1. Suggested Topics,

2. Full-text search Matches, and

3. Microsoft Knowledge Base.

 

Just now, I typed in Format to see what she's complaining about. Search

Results shows: Suggested topics 15 results, Full-text search matches 15

results, Microsoft Knowledge Base shows 0 results. For a topic as critical

as Formatting, you'd think MSKB would show X number of results, on top of

the 30 already shown above it right?

 

Now - typing in KB article number for repairing a damaged or corrupt

registry... all three show 0 results. Is thinking help and support is

damaged, or the database is corrupted somehow. Don't understand this, as PC

is connected to the internet. Is there a way to reinstall help and support

to correct or repair this?

 

TIA