I think my instance of Installshield may be corrupted.

 

Is it possible to reinstall Installshield? If so, how is this done? I use

WinXP/2 in a laptop.

 

Peter.

Hi PVR,

 

You don't mention why or what error message you receive that makes you think

InstallShield may be corrupted.......have a look at this listing of error

messages and see if any are applicable to your situation:

http://consumer.installshield.com/common.asp?source=all

 

 

 

Regards,

 

--

Patti MacLeod

Microsoft MVP - Windows Shell/User

 

 

"PVR" wrote:

> I think my instance of Installshield may be corrupted.

>

> Is it possible to reinstall Installshield? If so, how is this done? I use

> WinXP/2 in a laptop.

>

> Peter.

>

>

>

Hi Patti.

 

Many thanks for your quick reply. I had hoped to keep my question as short

as possible. Here is additional info.

 

1). I did not receive an error message.

 

2). My cable company was Adelphia but that company went bankrupt and was

acquired by Time Warner. My new ISP(?) is Road Runner. With Adelphia I used

a suite of malware apps which will terminate July 31. As of that date I must

use a malware suite from Road Runner (CA 2007). In order to install the anti

malware suite from Road Runner I must first uninstall Freedom.

 

3). In Control Panel>Add/Remove Programs Freedom is listed but a size is not

shown. Initiating Remove has no effect and Freedom is still fully

functional.

 

4). I also tried Start>Programs>Freedom, etc. Again, no success. During this

attempt I did receive a message that a certain file was in the wrong place

and would I like to correct this. I said no and I believe the file was

deleted. The filename was something like "ld?.exe.

 

5). I have assumed, probably incorrectly, that the deleted file was

something to do with InstallShield.

 

6). I have contacted both Freedom and Road Runner but each of these points

to the other. Meanwhile I am approaching the time when I shall have no

protection from malware.

 

Please can you tell me how to uninstall Freedom without going through

Control Panel or Start>Programs, etc?

 

Peter.

 

 

"Patti MacLeod" <pam120@nospamshaw.ca> wrote in message

news:395A70E6-1C97-4B76-B40D-1ED75E1DAC0A@microsoft.com...

> Hi PVR,

>

> You don't mention why or what error message you receive that makes you

> think

> InstallShield may be corrupted.......have a look at this listing of error

> messages and see if any are applicable to your situation:

> http://consumer.installshield.com/common.asp?source=all

>

>

>

> Regards,

>

> --

> Patti MacLeod

> Microsoft MVP - Windows Shell/User

>

>

> "PVR" wrote:

>

>> I think my instance of Installshield may be corrupted.

>>

>> Is it possible to reinstall Installshield? If so, how is this done? I use

>> WinXP/2 in a laptop.

>>

>> Peter.

>>

>>

>>

You're welcome for the quick reply :-) I don't blame you for trying to keep

your query as short as possible.......it's difficult to know, sometimes, when

one is going to lose potentially interested helpers by giving too much

information to wade through.

 

See if the information in either of these Adelphia KB articles helps you to

uninstall Freedom:

 

http://kb.adelphia.freedom.net/index.php?ToDo=view&Frame=1&questId=331&catId=13

 

http://kb.adelphia.freedom.net/index.php?ToDo=view&Frame=1&questId=53&catId=13

 

 

 

Regards,

 

--

Patti MacLeod

Microsoft MVP - Windows Shell/User

 

 

"PVR" wrote:

> Hi Patti.

>

> Many thanks for your quick reply. I had hoped to keep my question as short

> as possible. Here is additional info.

>

> 1). I did not receive an error message.

>

> 2). My cable company was Adelphia but that company went bankrupt and was

> acquired by Time Warner. My new ISP(?) is Road Runner. With Adelphia I used

> a suite of malware apps which will terminate July 31. As of that date I must

> use a malware suite from Road Runner (CA 2007). In order to install the anti

> malware suite from Road Runner I must first uninstall Freedom.

>

> 3). In Control Panel>Add/Remove Programs Freedom is listed but a size is not

> shown. Initiating Remove has no effect and Freedom is still fully

> functional.

>

> 4). I also tried Start>Programs>Freedom, etc. Again, no success. During this

> attempt I did receive a message that a certain file was in the wrong place

> and would I like to correct this. I said no and I believe the file was

> deleted. The filename was something like "ld?.exe.

>

> 5). I have assumed, probably incorrectly, that the deleted file was

> something to do with InstallShield.

>

> 6). I have contacted both Freedom and Road Runner but each of these points

> to the other. Meanwhile I am approaching the time when I shall have no

> protection from malware.

>

> Please can you tell me how to uninstall Freedom without going through

> Control Panel or Start>Programs, etc?

>

> Peter.