Hi,

Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in

the start menu. Curiously, while restarting, this disappears.

Any idea ?

TIA for help.

Jack

"Maysong" wrote:

> Hi,

> Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in

> the start menu. Curiously, while restarting, this disappears.

> Any idea ?

> TIA for help.

> Jack

 

Hi Jack,

I'm not sure about your issue as it is not clear from (forgive me), but does

mean you have a pop-up of some sort and what the Shortcut showing?.

Go through these cleaning steps and see if it will help:

1... First, try to clean up your caches, Internet files and delete cookies

by doing this:

Click Start >> Control Panel >> Double click Network and Internet

Connections >> Double click Internet Options.

On the IE properties windows you will see these Taps:

General | Security | Privacy | Content | Connections | Programs |

Advanced

Under General Tab clear your History, Internet Files and Cookies.

Then click on Advanced tab and scroll down to under the Browsing Option:

[&] Browsing

[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

Then click on Programs Tab and click Manage Add-Ons and Disable all non

Verified Add-Ons (You should Renable them later one-by-one and see the

culprit and update it or remove it.

How to manage Add-Ons:

http://support.microsoft.com/kb/883256

 

2... You need to be sure your system is clean from malware and Viruses by

scanning for them

Scan for malwares from here:

http://www.lavasoft.com/products/ad-aware_se_personal.php

http://www.safer-networking.org ; for Spybot S&D

 

Then download these tools to see the running processes in real-time and you

can search them to make sure they are Legit.

"Process Explorer for Windows v10.21"

http://www.microsoft.com/technet/sysinternals/utilities/processexplorer.mspx

 

"AutoRuns for Windows v8.61 By Mark Russinovich and Bryce Cogswell"

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

=How to perform a clean boot procedure to prevent background programs from

interfering with a game or a program that you currently use

http://support.microsoft.com/kb/331796

HTH.

Let us know.

Regards,

nass

----------

http://www.nasstec.co.uk

Hi Nass,

Thanks a lot for your very comprehensive response to my message.

First of all, I can say that my computer is clean, free of any

malware (I have firewall, anti-virus, anti-spyware, anti-rootkit).

The most disturbing in that case is that it's sporadic.

By example, for the time beeing now, I don't have the duplicate

IE shortcut in the start menu.

If it appears again, I will apply your advices and let you know the

result.

Thanks again.

Best regards.

Jack

 

 

On Thu, 5 Jul 2007 02:48:01 -0700, nass

<nass@discussions.microsoft.com> wrote:

>

>

>"Maysong" wrote:

>

>> Hi,

>> Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in

>> the start menu. Curiously, while restarting, this disappears.

>> Any idea ?

>> TIA for help.

>> Jack

>

>Hi Jack,

>I'm not sure about your issue as it is not clear from (forgive me), but does

>mean you have a pop-up of some sort and what the Shortcut showing?.

>Go through these cleaning steps and see if it will help:

>1... First, try to clean up your caches, Internet files and delete cookies

>by doing this:

>Click Start >> Control Panel >> Double click Network and Internet

>Connections >> Double click Internet Options.

>On the IE properties windows you will see these Taps:

>General | Security | Privacy | Content | Connections | Programs |

>Advanced

>Under General Tab clear your History, Internet Files and Cookies.

>Then click on Advanced tab and scroll down to under the Browsing Option:

>[&] Browsing

>[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

>Then click on Programs Tab and click Manage Add-Ons and Disable all non

>Verified Add-Ons (You should Renable them later one-by-one and see the

>culprit and update it or remove it.

>How to manage Add-Ons:

>http://support.microsoft.com/kb/883256

>

>2... You need to be sure your system is clean from malware and Viruses by

>scanning for them

>Scan for malwares from here:

>http://www.lavasoft.com/products/ad-aware_se_personal.php

>http://www.safer-networking.org ; for Spybot S&D

>

>Then download these tools to see the running processes in real-time and you

>can search them to make sure they are Legit.

>"Process Explorer for Windows v10.21"

>http://www.microsoft.com/technet/sysinternals/utilities/processexplorer.mspx

>

>"AutoRuns for Windows v8.61 By Mark Russinovich and Bryce Cogswell"

>http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

>=How to perform a clean boot procedure to prevent background programs from

>interfering with a game or a program that you currently use

>http://support.microsoft.com/kb/331796

>HTH.

>Let us know.

>Regards,

>nass

>----------

>http://www.nasstec.co.uk