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Windows Help and Support service not installed

Guest O-nilke
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Posted

On a Windows Server 2003 Standard installation I find that the Help and

Support service is actually not installed. It is not listed in Services, and

other utilities (like sc getkeyname "Help and Support") tells me it is not on

the system at all.

 

It is not even listed in the available Windows components in Control Panel

Add Or Remove Programs.

 

How and from where can I acquire and install this service?

 

--

TIA

O-nilke

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    •

    If you are unable to access Hepl and Support, try reinstalling Help and

    Support:

     

    http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm

     

    Also on checking on my PC, there shouldnt be a Help and Support service. May

    I know why are you looking for this service?

     

    --

    Jabez Gan [MVP]

    Microsoft MVP: Windows Server

    http://www.blizhosting.com

    MSBLOG: http://www.msblog.org

     

    "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    news:91CC9CD4-0AAE-4ED4-A8BA-3895A735A6A3@microsoft.com...

    > On a Windows Server 2003 Standard installation I find that the Help and

    > Support service is actually not installed. It is not listed in Services,

    > and

    > other utilities (like sc getkeyname "Help and Support") tells me it is not

    > on

    > the system at all.

    >

    > It is not even listed in the available Windows components in Control Panel

    > Add Or Remove Programs.

    >

    > How and from where can I acquire and install this service?

    >

    > --

    > TIA

    > O-nilke

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    OK, the link provided gives a prescription valid for Windows XP. I'll have to

    check out if it works for Windows Server 2003 as well.

     

    Why I look for the service? Because the event log on the server gives me

    links to further information - but when I click them, the system says:

    "Windows cannot open Help and Support because a system service is not

    running. To fix this problem, start the service named 'Help and Support'."

    (There are also other annoying instances where this service is requested by

    links in the standard server OS.)

     

    On my PC the service is present, on my servers there is an entry in the

    Start menu named Help and Support - which gives me exactly the message quoted

    above. That's why. Maybe you do not miss it. I do.

     

    --

    O-nilke

     

     

    "Jabez Gan [MVP]" wrote:

    > If you are unable to access Hepl and Support, try reinstalling Help and

    > Support:

    >

    > http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm

    >

    > Also on checking on my PC, there shouldnt be a Help and Support service. May

    > I know why are you looking for this service?

    >

    > --

    > Jabez Gan [MVP]

    > Microsoft MVP: Windows Server

    > http://www.blizhosting.com

    > MSBLOG: http://www.msblog.org

    >

    > "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    > news:91CC9CD4-0AAE-4ED4-A8BA-3895A735A6A3@microsoft.com...

    > > On a Windows Server 2003 Standard installation I find that the Help and

    > > Support service is actually not installed. It is not listed in Services,

    > > and

    > > other utilities (like sc getkeyname "Help and Support") tells me it is not

    > > on

    > > the system at all.

    > >

    > > It is not even listed in the available Windows components in Control Panel

    > > Add Or Remove Programs.

    > >

    > > How and from where can I acquire and install this service?

    > >

    > > --

    > > TIA

    > > O-nilke

    >

    >

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    •

    Hey,

     

    Sorry my bad. Vista doesn't have Help and Support service but older OSes

    have it.

     

    Please try the reinstallation and see if it works. XP and Win2003's

    reinstallation of Help and Support are the same.

     

     

     

    --

    Jabez Gan [MVP]

    Microsoft MVP: Windows Server

    http://www.blizhosting.com

    MSBLOG: http://www.msblog.org

     

    "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    news:231A9811-51F1-41A1-8E75-647F3AC7B381@microsoft.com...

    > OK, the link provided gives a prescription valid for Windows XP. I'll have

    > to

    > check out if it works for Windows Server 2003 as well.

    >

    > Why I look for the service? Because the event log on the server gives me

    > links to further information - but when I click them, the system says:

    > "Windows cannot open Help and Support because a system service is not

    > running. To fix this problem, start the service named 'Help and Support'."

    > (There are also other annoying instances where this service is requested

    > by

    > links in the standard server OS.)

    >

    > On my PC the service is present, on my servers there is an entry in the

    > Start menu named Help and Support - which gives me exactly the message

    > quoted

    > above. That's why. Maybe you do not miss it. I do.

    >

    > --

    > O-nilke

    >

    >

    > "Jabez Gan [MVP]" wrote:

    >

    >> If you are unable to access Hepl and Support, try reinstalling Help and

    >> Support:

    >>

    >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm

    >>

    >> Also on checking on my PC, there shouldnt be a Help and Support service.

    >> May

    >> I know why are you looking for this service?

    >>

    >> --

    >> Jabez Gan [MVP]

    >> Microsoft MVP: Windows Server

    >> http://www.blizhosting.com

    >> MSBLOG: http://www.msblog.org

    >>

    >> "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    >> news:91CC9CD4-0AAE-4ED4-A8BA-3895A735A6A3@microsoft.com...

    >> > On a Windows Server 2003 Standard installation I find that the Help and

    >> > Support service is actually not installed. It is not listed in

    >> > Services,

    >> > and

    >> > other utilities (like sc getkeyname "Help and Support") tells me it is

    >> > not

    >> > on

    >> > the system at all.

    >> >

    >> > It is not even listed in the available Windows components in Control

    >> > Panel

    >> > Add Or Remove Programs.

    >> >

    >> > How and from where can I acquire and install this service?

    >> >

    >> > --

    >> > TIA

    >> > O-nilke

    >>

    >>

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    •

    Also, see if this is relevant to you:

    http://www.kbalertz.com/Feedback.aspx?kbNumber=937231

     

    --

    Jabez Gan [MVP]

    Microsoft MVP: Windows Server

    http://www.blizhosting.com

    MSBLOG: http://www.msblog.org

     

    "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    news:231A9811-51F1-41A1-8E75-647F3AC7B381@microsoft.com...

    > OK, the link provided gives a prescription valid for Windows XP. I'll have

    > to

    > check out if it works for Windows Server 2003 as well.

    >

    > Why I look for the service? Because the event log on the server gives me

    > links to further information - but when I click them, the system says:

    > "Windows cannot open Help and Support because a system service is not

    > running. To fix this problem, start the service named 'Help and Support'."

    > (There are also other annoying instances where this service is requested

    > by

    > links in the standard server OS.)

    >

    > On my PC the service is present, on my servers there is an entry in the

    > Start menu named Help and Support - which gives me exactly the message

    > quoted

    > above. That's why. Maybe you do not miss it. I do.

    >

    > --

    > O-nilke

    >

    >

    > "Jabez Gan [MVP]" wrote:

    >

    >> If you are unable to access Hepl and Support, try reinstalling Help and

    >> Support:

    >>

    >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm

    >>

    >> Also on checking on my PC, there shouldnt be a Help and Support service.

    >> May

    >> I know why are you looking for this service?

    >>

    >> --

    >> Jabez Gan [MVP]

    >> Microsoft MVP: Windows Server

    >> http://www.blizhosting.com

    >> MSBLOG: http://www.msblog.org

    >>

    >> "O-nilke" <Onilke@discussions.microsoft.com> wrote in message

    >> news:91CC9CD4-0AAE-4ED4-A8BA-3895A735A6A3@microsoft.com...

    >> > On a Windows Server 2003 Standard installation I find that the Help and

    >> > Support service is actually not installed. It is not listed in

    >> > Services,

    >> > and

    >> > other utilities (like sc getkeyname "Help and Support") tells me it is

    >> > not

    >> > on

    >> > the system at all.

    >> >

    >> > It is not even listed in the available Windows components in Control

    >> > Panel

    >> > Add Or Remove Programs.

    >> >

    >> > How and from where can I acquire and install this service?

    >> >

    >> > --

    >> > TIA

    >> > O-nilke

    >>

    >>

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