security updates stopped

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Posted July 3, 200717 yr

On my home computer (not this one), I deleted a foreign language support and

since then it does not want to accept Microsoft security updates.

I went to the Microsoft problem solving page entitled: 'Cannot install some

updates'

http://support.microsoft.com/kb/822798#appliesto

The first method to try was as below

Method 1: Rename the Edb.log file

Rename the Edb.log file, and then try to install the program again. To

rename the Edb.log file, follow these steps: 1. Click Start, click Run, type

cmd in the Open box, and then OK.

2. At the command prompt, type the following command, and then press ENTER:

ren %systemroot%\system32\catroot2\Edb.log *.tst

when I typed in the required command above and it said it did not recognise

it.

I did not know what to do about that, so just ploughed through all the other

methods on that page none of which worked. Finally I did the 'repair'

re-install.

At the end of that, when I again tried to do an upgrade on the MS update

page, it told me that the set up was unable to load file

D:\i386\WINNTUPG\NETGRD.DLL.

I again did the repair reinstall and again it will not download MS updates.

This

time after it does the searching for the required updates it says:

it has encountered a problem and needs to close.

grateful for any advice please. thanks

Quote

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July 3, 200717 yr

Did you mean to post NETUPGRD.DLL instead of NETGRD.DLL ?

Was IE7 installed and NOT uninstalled prior to the Repair Installation ?

How to perform a repair installation of Windows XP if Internet Explorer

7 is installed

http://support.microsoft.com/kb/917964

To diagnose Windows Update issues open it's related log

Start > Run > type in

%windir%\windowsupdate.log

Click OK

Scroll down towards the bottom for the most recent entries:

How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

When you locate relevant error codes, post them to the Windows Update

newsgroup, along with the OS, the KB# of specific updates that won't

install, and the AV/security software that is installed:

http://news://msnews.microsoft.com/microsoft.public.windowsupdate

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

hjensen wrote:

> On my home computer (not this one), I deleted a foreign language support and

> since then it does not want to accept Microsoft security updates.

> I went to the Microsoft problem solving page entitled: 'Cannot install some

> updates'

> http://support.microsoft.com/kb/822798#appliesto

> The first method to try was as below

> Method 1: Rename the Edb.log file

> Rename the Edb.log file, and then try to install the program again. To

> rename the Edb.log file, follow these steps: 1. Click Start, click Run, type

> cmd in the Open box, and then OK.

> 2. At the command prompt, type the following command, and then press ENTER:

> ren %systemroot%\system32\catroot2\Edb.log *.tst

> when I typed in the required command above and it said it did not recognise

> it.

> I did not know what to do about that, so just ploughed through all the other

> methods on that page none of which worked. Finally I did the 'repair'

> re-install.

> At the end of that, when I again tried to do an upgrade on the MS update

> page, it told me that the set up was unable to load file

> D:\i386\WINNTUPG\NETGRD.DLL.

> I again did the repair reinstall and again it will not download MS updates.

> This

> time after it does the searching for the required updates it says:

> it has encountered a problem and needs to close.

> grateful for any advice please. thanks

Quote

Mark as Solution

July 3, 200717 yr

"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message

news:OBNBwqZvHHA.484@TK2MSFTNGP06.phx.gbl...

> Did you mean to post NETUPGRD.DLL instead of NETGRD.DLL ?

> Was IE7 installed and NOT uninstalled prior to the Repair Installation ?

> How to perform a repair installation of Windows XP if Internet Explorer 7

> is installed

> http://support.microsoft.com/kb/917964

> To diagnose Windows Update issues open it's related log

> Start > Run > type in

> %windir%\windowsupdate.log

> Click OK

> Scroll down towards the bottom for the most recent entries:

> How to read the Windowsupdate.log file

> http://support.microsoft.com/kb/902093

> When you locate relevant error codes, post them to the Windows Update

> newsgroup, along with the OS, the KB# of specific updates that won't

> install, and the AV/security software that is installed:

> http://news://msnews.microsoft.com/microsoft.public.windowsupdate

> MowGreen [MVP 2003-2007]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

_________________________________________________________________________________

Many thanks for your advice. I'm a bit daunted by this procedure, since i

have IE 7

installed and have to use the 'recovery console'. Then find its advised for

only for use by people who know what they are doing!!

If I simply did a 'clean install' with the CD that came with my pc, would

this be sufficient to get me going again? thanks for any further guidance.

_____________________________________________________________________________________

> hjensen wrote:

>> On my home computer (not this one), I deleted a foreign language support

>> and

>> since then it does not want to accept Microsoft security updates.

>> I went to the Microsoft problem solving page entitled: 'Cannot install

>> some

>> updates'

>> http://support.microsoft.com/kb/822798#appliesto

>> The first method to try was as below

>> Method 1: Rename the Edb.log file

>> Rename the Edb.log file, and then try to install the program again. To

>> rename the Edb.log file, follow these steps: 1. Click Start, click Run,

>> type

>> cmd in the Open box, and then OK.

>> 2. At the command prompt, type the following command, and then press

>> ENTER:

>> ren %systemroot%\system32\catroot2\Edb.log *.tst

>> when I typed in the required command above and it said it did not

>> recognise

>> it.

>> I did not know what to do about that, so just ploughed through all the

>> other

>> methods on that page none of which worked. Finally I did the 'repair'

>> re-install.

>> At the end of that, when I again tried to do an upgrade on the MS update

>> page, it told me that the set up was unable to load file

>> D:\i386\WINNTUPG\NETGRD.DLL.

>> I again did the repair reinstall and again it will not download MS

>> updates.

>> This

>> time after it does the searching for the required updates it says:

>> it has encountered a problem and needs to close.

>> grateful for any advice please. thanks

Quote

Mark as Solution

July 4, 200717 yr

JWBH wrote:

> _________________________________________________________________________________

> Many thanks for your advice. I'm a bit daunted by this procedure, since i

> have IE 7

> installed and have to use the 'recovery console'. Then find its advised for

> only for use by people who know what they are doing!!

> If I simply did a 'clean install' with the CD that came with my pc, would

> this be sufficient to get me going again? thanks for any further guidance.

> _____________________________________________________________________________________

Can you uninstall IE7 from the Control Panel > Add/Remove Programs ?

Then run sfc /scannow to ensure that core system files are at their

correct version.

If not, nuke the puppy and start over.

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

Quote

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