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Cannot Shut down Windows

Guest Gundam
Guest Gundam
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Posted

When I shut down windows, after the shut down processing complete and the

windows box " Windows is shutting down......" disappear, the PC hang and just

display a blue screen with the mouse pointer in the middle, Please help!

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    Hi Gundam,

     

    Have a look at the information presented at James A. Eshelman's Windows XP

    Shutdown & Restart Troubleshooting:

    http://aumha.org/win5/a/shtdwnxp.htm

     

     

     

    Regards,

     

    --

    Patti MacLeod

    Microsoft MVP - Windows Shell/User

     

     

    "Gundam" wrote:

    > When I shut down windows, after the shut down processing complete and the

    > windows box " Windows is shutting down......" disappear, the PC hang and just

    > display a blue screen with the mouse pointer in the middle, Please help!

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    Usually a non-shutdown or restarting when trying to shutdown deals with

    a hardware problem,add anything recently...Also,what happens if restart

    is selected.Also,open event viewer for warnings/errors,see what the OS is

    doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT

    Restart pc

     

    "Gundam" wrote:

    > When I shut down windows, after the shut down processing complete and the

    > windows box " Windows is shutting down......" disappear, the PC hang and just

    > display a blue screen with the mouse pointer in the middle, Please help!

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    Andrew E. <eckrichco@msn.com> wrote:

    > Usually a non-shutdown or restarting when trying to shutdown deals with

    > a hardware problem,add anything recently...Also,what happens if restart

    > is selected.Also,open event viewer for warnings/errors,see what the OS is

    > doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT

    > Restart pc

     

    ***** BOZO ALERT!! BOZO ALERT!! *****

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    =?Utf-8?B?R3VuZGFt?= wrote:

    >

    > When I shut down windows, after the shut down processing complete and the

    > windows box " Windows is shutting down......" disappear, the PC hang and just

    > display a blue screen with the mouse pointer in the middle, Please help!

     

    http://www.bootdisk.com/utility.htm

    Windows XP Specific

    GENERAL

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    When I select restart, it happens the same things! user report that before

    these things happen, the PC have hang and when restart the PC, the shut down

    issue begins to happen

     

    "Andrew E." wrote:

    > Usually a non-shutdown or restarting when trying to shutdown deals with

    > a hardware problem,add anything recently...Also,what happens if restart

    > is selected.Also,open event viewer for warnings/errors,see what the OS is

    > doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT

    > Restart pc

    >

    > "Gundam" wrote:

    >

    > > When I shut down windows, after the shut down processing complete and the

    > > windows box " Windows is shutting down......" disappear, the PC hang and just

    > > display a blue screen with the mouse pointer in the middle, Please help!

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    Disconnect your machine from the internet for protection. Then

    Start>Run>MSCONFIG. On the Startup tab, disable all items. On the Services

    tab, check Hide all Microsoft Services (at the bottom), and then disable

    whatever remains. Reboot and test to see if you get the same problem (has to

    be after you reboot at least once.)

     

    Let us know the results.

     

    --

    Gary S. Terhune

    MS-MVP Shell/User

    http://www.grystmill.com

     

    "Gundam" <Gundam@discussions.microsoft.com> wrote in message

    news:141FE60D-F9BD-45F9-BB58-68034390B2BF@microsoft.com...

    > When I shut down windows, after the shut down processing complete and the

    > windows box " Windows is shutting down......" disappear, the PC hang and

    > just

    > display a blue screen with the mouse pointer in the middle, Please help!

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    PS -- Be sure to re-enable all those things you disabled in MSCONFIG before

    reconnecting to the internet.

     

    --

    Gary S. Terhune

    MS-MVP Shell/User

    http://www.grystmill.com

     

    "Gary S. Terhune" <none> wrote in message

    news:%23RgEibVvHHA.3500@TK2MSFTNGP05.phx.gbl...

    > Disconnect your machine from the internet for protection. Then

    > Start>Run>MSCONFIG. On the Startup tab, disable all items. On the Services

    > tab, check Hide all Microsoft Services (at the bottom), and then disable

    > whatever remains. Reboot and test to see if you get the same problem (has

    > to be after you reboot at least once.)

    >

    > Let us know the results.

    >

    > --

    > Gary S. Terhune

    > MS-MVP Shell/User

    > http://www.grystmill.com

    >

    > "Gundam" <Gundam@discussions.microsoft.com> wrote in message

    > news:141FE60D-F9BD-45F9-BB58-68034390B2BF@microsoft.com...

    >> When I shut down windows, after the shut down processing complete and the

    >> windows box " Windows is shutting down......" disappear, the PC hang and

    >> just

    >> display a blue screen with the mouse pointer in the middle, Please help!

    >

    >

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    Patti MacLeod wrote:

    > Hi Gundam,

    >

    > Have a look at the information presented at James A. Eshelman's

    > Windows XP Shutdown & Restart Troubleshooting:

    > http://aumha.org/win5/a/shtdwnxp.htm

    >

    >

    >

    > Regards,

    >

    >

    >> When I shut down windows, after the shut down processing complete

    >> and the windows box " Windows is shutting down......" disappear, the

    >> PC hang and just display a blue screen with the mouse pointer in the

    >> middle, Please help!

     

    ntregopt from Sysinternals (now Microsoft owned; go to MS site) took care

    of that for me. You might also grab UPHClean while your'e there; User

    Profile Hive cleanup.

     

    HTH

    Pop`

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