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Guest Scott
Guest Scott
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Posted

I turned on my laptop this morning and when I went to log on a message came

up that had something to do with "user environment" and logged me in under a

default. This has caused me to be unable to access my files, passwords,

websites etc. I have searched everywhere online for help and can't find

anything. Any suggestions

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    "Scott" <Scott@discussions.microsoft.com> wrote in message

    news:D9E05A98-79AB-486B-8C68-E32D0C64B2FD@microsoft.com...

    >I turned on my laptop this morning and when I went to log on a message came

    > up that had something to do with "user environment" and logged me in under

    > a

    > default. This has caused me to be unable to access my files, passwords,

    > websites etc. I have searched everywhere online for help and can't find

    > anything. Any suggestions

     

    It would really help to know what the exact error message was, and if this

    was XP Home or Pro.

     

    If the user profile is corrupted, you may need to create a new account and

    migrate your data to it. Some settings (email, for example) will have to

    be redone, since you may not be able to get into the account to export them.

     

    http://support.microsoft.com/default.aspx?scid=kb;en-us;326688

    http://support.microsoft.com/kb/555473

     

    You may also need to take ownership of various folders:

    http://support.microsoft.com/kb/308421

     

    If this is XP Pro, and if you turned encryption on, you need the backups you

    made of the account certificates. Otherwise, encrypted data is

    irretrievably gone. If it's XP Home, this can't apply.

     

    HTH

    -pk

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    Have you tried holding down F8 while you boot up and then booting into "Safe

    Mode". Perhaps this will allow you to have access to your files and make

    corrections to fix the problem.

     

    "Scott" wrote:

    > I turned on my laptop this morning and when I went to log on a message came

    > up that had something to do with "user environment" and logged me in under a

    > default. This has caused me to be unable to access my files, passwords,

    > websites etc. I have searched everywhere online for help and can't find

    > anything. Any suggestions

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