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Adobe Reader will not launch in XP Home Edition SP 2

Guest AweSum Andy
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Posted

Just bought a new desktop with XP Home Edition, Serv Pack 2. Have downloaded

and installed Adobe Reader 8.x. System "says" installed correctly and shows

desktop shortcut, but when double click on .pdf files, hour glass appears for

second or 2, then goes away. No file open happens. Tried old versions of

Adobe Reader (7.0.1), exact same results. No error messages displayed

either. So far, this is the only program I am having problems with.

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    "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    > downloaded

    > and installed Adobe Reader 8.x. System "says" installed correctly and

    > shows

    > desktop shortcut, but when double click on .pdf files, hour glass appears

    > for

    > second or 2, then goes away. No file open happens. Tried old versions of

    > Adobe Reader (7.0.1), exact same results. No error messages displayed

    > either. So far, this is the only program I am having problems with.

     

    Have you got the pdf associated with Reader?

    Control Panel - Folder Options - File Types

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    "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    > downloaded

    > and installed Adobe Reader 8.x. System "says" installed correctly and

    > shows

    > desktop shortcut, but when double click on .pdf files, hour glass appears

    > for

    > second or 2, then goes away. No file open happens. Tried old versions of

    > Adobe Reader (7.0.1), exact same results. No error messages displayed

    > either. So far, this is the only program I am having problems with.

     

    Try this:

    - Copy a sample .pdf file to c:\Test.pdf

    - Click Start / Run / cmd {OK}

    - Type these commands:

    assoc .pdf > c:\test.txt {Enter}

    notepad c:\test.txt (Enter}

    - Report the contents of c:\test.txt

    - While still in black screen of the Command Prompt,

    type this command and report what you see on the

    screen:

    c:\Test.pdf

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    Maincat, yes PDF file types are associated to Adobe Reader.

     

    "Maincat" wrote:

    >

    > "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    > news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    > > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    > > downloaded

    > > and installed Adobe Reader 8.x. System "says" installed correctly and

    > > shows

    > > desktop shortcut, but when double click on .pdf files, hour glass appears

    > > for

    > > second or 2, then goes away. No file open happens. Tried old versions of

    > > Adobe Reader (7.0.1), exact same results. No error messages displayed

    > > either. So far, this is the only program I am having problems with.

    >

    > Have you got the pdf associated with Reader?

    > Control Panel - Folder Options - File Types

    >

    >

    >

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    Pegasus:

    Results of command "notepad c:\test.txt"

    Window with the message, ".pdf = AcroExch.Document"

    Results of command "c:\test.pdf"

    nothing

     

     

    "Pegasus (MVP)" wrote:

    >

    > "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    > news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    > > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    > > downloaded

    > > and installed Adobe Reader 8.x. System "says" installed correctly and

    > > shows

    > > desktop shortcut, but when double click on .pdf files, hour glass appears

    > > for

    > > second or 2, then goes away. No file open happens. Tried old versions of

    > > Adobe Reader (7.0.1), exact same results. No error messages displayed

    > > either. So far, this is the only program I am having problems with.

    >

    > Try this:

    > - Copy a sample .pdf file to c:\Test.pdf

    > - Click Start / Run / cmd {OK}

    > - Type these commands:

    > assoc .pdf > c:\test.txt {Enter}

    > notepad c:\test.txt (Enter}

    > - Report the contents of c:\test.txt

    > - While still in black screen of the Command Prompt,

    > type this command and report what you see on the

    > screen:

    > c:\Test.pdf

    >

    >

    >

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    Something appears to block the Acrobat reader on your machine.

    It might be your firewall, your anti-virus software or some

    malware. Disconnect your machine from the Internet, temporarily

    disable your virus scanner and firewall, then try again.

     

     

    "AweSum Andy" <AweSumAndy@discussions.microsoft.com> wrote in message

    news:DC737D9D-D092-446F-9BCF-F6B74337494F@microsoft.com...

    > Pegasus:

    > Results of command "notepad c:\test.txt"

    > Window with the message, ".pdf = AcroExch.Document"

    > Results of command "c:\test.pdf"

    > nothing

    >

    >

    > "Pegasus (MVP)" wrote:

    >

    >>

    >> "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    >> news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    >> > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    >> > downloaded

    >> > and installed Adobe Reader 8.x. System "says" installed correctly and

    >> > shows

    >> > desktop shortcut, but when double click on .pdf files, hour glass

    >> > appears

    >> > for

    >> > second or 2, then goes away. No file open happens. Tried old versions

    >> > of

    >> > Adobe Reader (7.0.1), exact same results. No error messages displayed

    >> > either. So far, this is the only program I am having problems with.

    >>

    >> Try this:

    >> - Copy a sample .pdf file to c:\Test.pdf

    >> - Click Start / Run / cmd {OK}

    >> - Type these commands:

    >> assoc .pdf > c:\test.txt {Enter}

    >> notepad c:\test.txt (Enter}

    >> - Report the contents of c:\test.txt

    >> - While still in black screen of the Command Prompt,

    >> type this command and report what you see on the

    >> screen:

    >> c:\Test.pdf

    >>

    >>

    >>

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    Did all 3: disconnected the internet, turned off my virus software and turned

    off the firewall. (Scanned for spyware and viruses first however - none

    found.) Exactly the same outcome. Two interesting symptoms: 1. same happens

    for older versions of Adobe Reader all the way back to 5.x, and 2. every now

    and then when trying to launch the reader by clicking on a pdf file I get

    that Mictosoft message stating that the program has a problem, then it

    presents me with the "send a report to Microsoft" option. I always say yes,

    but don't expect to see much from them.

     

    Thanks for your continued suggestions... I'm lost!

     

    "Pegasus (MVP)" wrote:

    > Something appears to block the Acrobat reader on your machine.

    > It might be your firewall, your anti-virus software or some

    > malware. Disconnect your machine from the Internet, temporarily

    > disable your virus scanner and firewall, then try again.

    >

    >

    > "AweSum Andy" <AweSumAndy@discussions.microsoft.com> wrote in message

    > news:DC737D9D-D092-446F-9BCF-F6B74337494F@microsoft.com...

    > > Pegasus:

    > > Results of command "notepad c:\test.txt"

    > > Window with the message, ".pdf = AcroExch.Document"

    > > Results of command "c:\test.pdf"

    > > nothing

    > >

    > >

    > > "Pegasus (MVP)" wrote:

    > >

    > >>

    > >> "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    > >> news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    > >> > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    > >> > downloaded

    > >> > and installed Adobe Reader 8.x. System "says" installed correctly and

    > >> > shows

    > >> > desktop shortcut, but when double click on .pdf files, hour glass

    > >> > appears

    > >> > for

    > >> > second or 2, then goes away. No file open happens. Tried old versions

    > >> > of

    > >> > Adobe Reader (7.0.1), exact same results. No error messages displayed

    > >> > either. So far, this is the only program I am having problems with.

    > >>

    > >> Try this:

    > >> - Copy a sample .pdf file to c:\Test.pdf

    > >> - Click Start / Run / cmd {OK}

    > >> - Type these commands:

    > >> assoc .pdf > c:\test.txt {Enter}

    > >> notepad c:\test.txt (Enter}

    > >> - Report the contents of c:\test.txt

    > >> - While still in black screen of the Command Prompt,

    > >> type this command and report what you see on the

    > >> screen:

    > >> c:\Test.pdf

    > >>

    > >>

    > >>

    >

    >

    >

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    I have run out of ideas. If this was my machine then I would

    either use System Restore (if the problem occurred after a

    specific date) or else I would reload Windows from scratch.

     

     

    "AweSum Andy" <AweSumAndy@discussions.microsoft.com> wrote in message

    news:D407AC3C-2DA4-41C2-BD70-DDB39A001051@microsoft.com...

    > Did all 3: disconnected the internet, turned off my virus software and

    > turned

    > off the firewall. (Scanned for spyware and viruses first however - none

    > found.) Exactly the same outcome. Two interesting symptoms: 1. same

    > happens

    > for older versions of Adobe Reader all the way back to 5.x, and 2. every

    > now

    > and then when trying to launch the reader by clicking on a pdf file I get

    > that Mictosoft message stating that the program has a problem, then it

    > presents me with the "send a report to Microsoft" option. I always say

    > yes,

    > but don't expect to see much from them.

    >

    > Thanks for your continued suggestions... I'm lost!

    >

    > "Pegasus (MVP)" wrote:

    >

    >> Something appears to block the Acrobat reader on your machine.

    >> It might be your firewall, your anti-virus software or some

    >> malware. Disconnect your machine from the Internet, temporarily

    >> disable your virus scanner and firewall, then try again.

    >>

    >>

    >> "AweSum Andy" <AweSumAndy@discussions.microsoft.com> wrote in message

    >> news:DC737D9D-D092-446F-9BCF-F6B74337494F@microsoft.com...

    >> > Pegasus:

    >> > Results of command "notepad c:\test.txt"

    >> > Window with the message, ".pdf = AcroExch.Document"

    >> > Results of command "c:\test.pdf"

    >> > nothing

    >> >

    >> >

    >> > "Pegasus (MVP)" wrote:

    >> >

    >> >>

    >> >> "AweSum Andy" <AweSum Andy@discussions.microsoft.com> wrote in message

    >> >> news:5EA678C0-1136-4BA2-8E18-F658B718869C@microsoft.com...

    >> >> > Just bought a new desktop with XP Home Edition, Serv Pack 2. Have

    >> >> > downloaded

    >> >> > and installed Adobe Reader 8.x. System "says" installed correctly

    >> >> > and

    >> >> > shows

    >> >> > desktop shortcut, but when double click on .pdf files, hour glass

    >> >> > appears

    >> >> > for

    >> >> > second or 2, then goes away. No file open happens. Tried old

    >> >> > versions

    >> >> > of

    >> >> > Adobe Reader (7.0.1), exact same results. No error messages

    >> >> > displayed

    >> >> > either. So far, this is the only program I am having problems with.

    >> >>

    >> >> Try this:

    >> >> - Copy a sample .pdf file to c:\Test.pdf

    >> >> - Click Start / Run / cmd {OK}

    >> >> - Type these commands:

    >> >> assoc .pdf > c:\test.txt {Enter}

    >> >> notepad c:\test.txt (Enter}

    >> >> - Report the contents of c:\test.txt

    >> >> - While still in black screen of the Command Prompt,

    >> >> type this command and report what you see on the

    >> >> screen:

    >> >> c:\Test.pdf

    >> >>

    >> >>

    >> >>

    >>

    >>

    >>

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