Windows Installer Ends Abuptly - Error 2932

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Posted July 2, 200717 yr

I run Windows XP Pro SP2 and have been unable to successfully install

software requiring the Windows Installer for several months. I am

using the latest installer provided by Microsoft - Windows Installer

3.1 (V2) [WindowsInstaller-KB893803-v2-x86.exe].

During each and every installation requiring Windows Installer, I

always get the same error message - "Product: ______. The installer

has encountered an unexpected error installing this package. This may

indicate a problem with this package. The error code is 2932."

Microsoft's Event Viewer simply restates what I see during the failed

install. The link to the Help and Support Center provides no

additional information on Error 2932. The installer runs successfully

until it approaches the end of the install, ends abruptly, and then

displays the error message.

I have experienced this error message with the following failed

installations:

- KB934392 - Security Update for Word 2000

- KB934447 - Security Update for Excel 2000

- KB934526 - Security Update for Office 2000

- Itunes Setup

- Quicktime Installer

- JAVA update

I've scoured the MS Knowledgebase and the web thoroughly. Most

references address problems about installing MSI or getting it to work

once installed. MSI always runs for me. It simply fails to complete

the job.

I have done the things that follow but none has improved MSI's

performance:

- Uninstalling this version of WI, reverting to the previous version

of MSI.

- Reinstalling the latest version.

- Ran the MS Cleanup Utility for MSI.

- Unregistered and reregistered msiexec.exe from the command line

- Made certain permissions for MSDTC were correct

My goal is to avoid a Windows XP reinstall. Does anyone have an idea

about how I might tackle this problem? TIA for your thoughts.

Quote

Mark as Solution

July 2, 200717 yr

List of Error Codes:

http://www-1.ibm.com/support/docview.wss?uid=swg21245282

How to re-install Windows Installer:

http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm

Also:

Common Windows Installer Problems

http://support.microsoft.com/?kbid=555175

<RonnieV@notmyisp.com> wrote in message

news:468841a0.68098968@news-server.cinci.rr.com...

>I run Windows XP Pro SP2 and have been unable to successfully install

> software requiring the Windows Installer for several months. I am

> using the latest installer provided by Microsoft - Windows Installer

> 3.1 (V2) [WindowsInstaller-KB893803-v2-x86.exe].

> During each and every installation requiring Windows Installer, I

> always get the same error message - "Product: ______. The installer

> has encountered an unexpected error installing this package. This may

> indicate a problem with this package. The error code is 2932."

> Microsoft's Event Viewer simply restates what I see during the failed

> install. The link to the Help and Support Center provides no

> additional information on Error 2932. The installer runs successfully

> until it approaches the end of the install, ends abruptly, and then

> displays the error message.

> I have experienced this error message with the following failed

> installations:

> - KB934392 - Security Update for Word 2000

> - KB934447 - Security Update for Excel 2000

> - KB934526 - Security Update for Office 2000

> - Itunes Setup

> - Quicktime Installer

> - JAVA update

> I've scoured the MS Knowledgebase and the web thoroughly. Most

> references address problems about installing MSI or getting it to work

> once installed. MSI always runs for me. It simply fails to complete

> the job.

> I have done the things that follow but none has improved MSI's

> performance:

> - Uninstalling this version of WI, reverting to the previous version

> of MSI.

> - Reinstalling the latest version.

> - Ran the MS Cleanup Utility for MSI.

> - Unregistered and reregistered msiexec.exe from the command line

> - Made certain permissions for MSDTC were correct

> My goal is to avoid a Windows XP reinstall. Does anyone have an idea

> about how I might tackle this problem? TIA for your thoughts.

Quote

Mark as Solution

July 2, 200717 yr

Also a long shot but try the Error 1704 fix available free at this site:

http://www.chrismillard.com/software.php

It located near the bottom of the page