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Stop: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B0)

Guest rima in distress
Guest rima in distress
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Posted

Please help,

Ever since i removed contravirus from my machine, I get this blue screen

messager and my pc shuts down. I can't use it at all!

 

really need help - anyone..?

  • Quote
  • Mark as Solution
    •

    Re: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B0)

     

    Background information on the error

    http://msdn2.microsoft.com/en-us/library/ms795746.aspx

     

    What appears in the lines after

    0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B0)

     

     

    --

     

     

     

    Hope this helps.

     

    Gerry

    ~~~~

    FCA

    Stourport, England

    Enquire, plan and execute

    ~~~~~~~~~~~~~~~~~~~

     

    "rima in distress" <rima in distress@discussions.microsoft.com> wrote in

    message news:0D06E862-F30E-4B29-93AC-5D1097587A11@microsoft.com...

    > Please help,

    > Ever since i removed contravirus from my machine, I get this blue

    > screen

    > messager and my pc shuts down. I can't use it at all!

    >

    > really need help - anyone..?

    >

    >

  • Quote
  • Mark as Solution
    •

    "rima in distress" wrote:

    > Please help,

    > Ever since i removed contravirus from my machine, I get this blue screen

    > messager and my pc shuts down. I can't use it at all!

    >

    > really need help - anyone..?

     

     

    Adding to Gerry advice, this always refer to a bad Hardware/driver installed.

    Read this articles and see, but how did you get rid of the Contra?.

    You receive a "serious error" or a "STOP: 0x0000007E" error message in

    Windows XP

    http://support.microsoft.com/kb/321637

    Error message in Windows XP Service Pack 2: "Stop 0x7E"

    http://support.microsoft.com/kb/900485

    Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP

    http://support.microsoft.com/kb/313050

    Easy CD Creator 5.0 does not function in Windows XP

    http://support.microsoft.com/kb/310628

    How to perform a clean boot in Windows XP

    http://support.microsoft.com/?id=310353

    A description of the Safe Mode Boot options in Windows XP

    http://support.microsoft.com/kb/315222/en-us

     

    Try to use the Verofier.exe command to see which Drivers not Verified on

    your system:

    How to Use Driver Verifier to Troubleshoot Windows Drivers

    http://support.microsoft.com/kb/244617/en-us

     

    You may have a bad RAM try to test your RAM by running Memtest by

    downloading this tool and unzip it and make a floppy or CD/DVD and run it on

    Reboot.

    http://www.memtest86.com/

    You may need to reposition/reset the RAM sticks in their slots.

    After that you could do a repair install, and then test.

    http://www.michaelstevenstech.com/XPrepairinstall.htm

     

    HTH.

    nass

    ----

    http://www.nasstec.co.uk

  • Quote
  • Mark as Solution
    •

    RE: Stop: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B

     

    i deleted a number of registry keys, maybe this is the issue? in the meantime

    , ill use verofier.exe ( from the run command I presume?) I'm just a beginner

    at all this!:

    2D8C4BF1-05FB-44D2-B6A1-CE7D740FC755

    SOFTWARE\Microsoft\Internet

    Explorer\Toolbar\EA038DDD-0FE0-41f5-BA60-FC3660529E71

    AppID\6B677F1F-F86C-4757-BF24-7D865EF20639

    AppID\ToolBarNotifier.EXE

    1BE8C6A5-A75F-4e33-89C3-18CC58A0B952

    61877300-54DB-4746-BA42-03E03A2B269C

    99A753C6-E429-46BD-989E-DD4A21CD059D

    BCDB97EE-2C5B-4F69-861A-02ABEF4D94E5

    63321A5C-D8FE-432C-8D2F-61C0FC264320

    F51BC478-D997-4C56-988D-79D9EEAAD1EC

    F82FD7D4-2EC8-40B3-A141-DE051C98DCE9

    FD4DCB8B-C33A-4E70-A351-6FAB7E1071A4

    D7ABE914-B8CF-4602-9145-6BDAAEDA21AA

    ToolBarNotifier.Notifier

    ToolBarNotifier.Notifier.1

    D2C1986A-FBEC-4472-AABF-6D42F08DBC8E

    2C02E5FC-7FE3-4122-911F-829314FE9BBC

    32BD20FD-41FD-47FB-9BC9-28DCBD7D55D7

    6B677F1F-F86C-4757-BF24-7D865EF20639

    ContraVirus

    Microsoft\Windows\CurrentVersion\App Paths\ContraVirus.exe

     

     

     

    "nass" wrote:

    >

    >

    > "rima in distress" wrote:

    >

    > > Please help,

    > > Ever since i removed contravirus from my machine, I get this blue screen

    > > messager and my pc shuts down. I can't use it at all!

    > >

    > > really need help - anyone..?

    >

    >

    > Adding to Gerry advice, this always refer to a bad Hardware/driver installed.

    > Read this articles and see, but how did you get rid of the Contra?.

    > You receive a "serious error" or a "STOP: 0x0000007E" error message in

    > Windows XP

    > http://support.microsoft.com/kb/321637

    > Error message in Windows XP Service Pack 2: "Stop 0x7E"

    > http://support.microsoft.com/kb/900485

    > Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP

    > http://support.microsoft.com/kb/313050

    > Easy CD Creator 5.0 does not function in Windows XP

    > http://support.microsoft.com/kb/310628

    > How to perform a clean boot in Windows XP

    > http://support.microsoft.com/?id=310353

    > A description of the Safe Mode Boot options in Windows XP

    > http://support.microsoft.com/kb/315222/en-us

    >

    > Try to use the Verofier.exe command to see which Drivers not Verified on

    > your system:

    > How to Use Driver Verifier to Troubleshoot Windows Drivers

    > http://support.microsoft.com/kb/244617/en-us

    >

    > You may have a bad RAM try to test your RAM by running Memtest by

    > downloading this tool and unzip it and make a floppy or CD/DVD and run it on

    > Reboot.

    > http://www.memtest86.com/

    > You may need to reposition/reset the RAM sticks in their slots.

    > After that you could do a repair install, and then test.

    > http://www.michaelstevenstech.com/XPrepairinstall.htm

    >

    > HTH.

    > nass

    > ----

    > http://www.nasstec.co.uk

    >

  • Quote
  • Mark as Solution
    •

    Re: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B0)

     

    nothing appears after these lines. I have been looking out for a driver that

    is named, but nothing is listed!

     

    "Gerry" wrote:

    > Background information on the error

    > http://msdn2.microsoft.com/en-us/library/ms795746.aspx

    >

    > What appears in the lines after

    > 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B0)

    >

    >

    > --

    >

    >

    >

    > Hope this helps.

    >

    > Gerry

    > ~~~~

    > FCA

    > Stourport, England

    > Enquire, plan and execute

    > ~~~~~~~~~~~~~~~~~~~

    >

    > "rima in distress" <rima in distress@discussions.microsoft.com> wrote in

    > message news:0D06E862-F30E-4B29-93AC-5D1097587A11@microsoft.com...

    > > Please help,

    > > Ever since i removed contravirus from my machine, I get this blue

    > > screen

    > > messager and my pc shuts down. I can't use it at all!

    > >

    > > really need help - anyone..?

    > >

    > >

    >

    >

    >

  • Quote
  • Mark as Solution
    •

    RE: Stop: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B

     

    How to recover from a corrupted registry that prevents Windows XP from

    starting

    http://support.microsoft.com/kb/307545/

    How to troubleshoot registry corruption issues

    http://support.microsoft.com/kb/822705

    That why you got the BSOD, because you deleted something by Mistakos in the

    registry doesn't belong to the Contra?.

    Scan for malware and viruses from another vendor/on-line scanner from

    reputable vendors.

    HTH.

    nass

    ----

    http://www.nasstec.co.uk

     

    "rima in distress" wrote:

    > i deleted a number of registry keys, maybe this is the issue? in the meantime

    > , ill use verofier.exe ( from the run command I presume?) I'm just a beginner

    > at all this!:

    > 2D8C4BF1-05FB-44D2-B6A1-CE7D740FC755

    > SOFTWARE\Microsoft\Internet

    > Explorer\Toolbar\EA038DDD-0FE0-41f5-BA60-FC3660529E71

    > AppID\6B677F1F-F86C-4757-BF24-7D865EF20639

    > AppID\ToolBarNotifier.EXE

    > 1BE8C6A5-A75F-4e33-89C3-18CC58A0B952

    > 61877300-54DB-4746-BA42-03E03A2B269C

    > 99A753C6-E429-46BD-989E-DD4A21CD059D

    > BCDB97EE-2C5B-4F69-861A-02ABEF4D94E5

    > 63321A5C-D8FE-432C-8D2F-61C0FC264320

    > F51BC478-D997-4C56-988D-79D9EEAAD1EC

    > F82FD7D4-2EC8-40B3-A141-DE051C98DCE9

    > FD4DCB8B-C33A-4E70-A351-6FAB7E1071A4

    > D7ABE914-B8CF-4602-9145-6BDAAEDA21AA

    > ToolBarNotifier.Notifier

    > ToolBarNotifier.Notifier.1

    > D2C1986A-FBEC-4472-AABF-6D42F08DBC8E

    > 2C02E5FC-7FE3-4122-911F-829314FE9BBC

    > 32BD20FD-41FD-47FB-9BC9-28DCBD7D55D7

    > 6B677F1F-F86C-4757-BF24-7D865EF20639

    > ContraVirus

    > Microsoft\Windows\CurrentVersion\App Paths\ContraVirus.exe

    >

    >

    >

    > "nass" wrote:

    >

    > >

    > >

    > > "rima in distress" wrote:

    > >

    > > > Please help,

    > > > Ever since i removed contravirus from my machine, I get this blue screen

    > > > messager and my pc shuts down. I can't use it at all!

    > > >

    > > > really need help - anyone..?

    > >

    > >

    > > Adding to Gerry advice, this always refer to a bad Hardware/driver installed.

    > > Read this articles and see, but how did you get rid of the Contra?.

    > > You receive a "serious error" or a "STOP: 0x0000007E" error message in

    > > Windows XP

    > > http://support.microsoft.com/kb/321637

    > > Error message in Windows XP Service Pack 2: "Stop 0x7E"

    > > http://support.microsoft.com/kb/900485

    > > Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP

    > > http://support.microsoft.com/kb/313050

    > > Easy CD Creator 5.0 does not function in Windows XP

    > > http://support.microsoft.com/kb/310628

    > > How to perform a clean boot in Windows XP

    > > http://support.microsoft.com/?id=310353

    > > A description of the Safe Mode Boot options in Windows XP

    > > http://support.microsoft.com/kb/315222/en-us

    > >

    > > Try to use the Verofier.exe command to see which Drivers not Verified on

    > > your system:

    > > How to Use Driver Verifier to Troubleshoot Windows Drivers

    > > http://support.microsoft.com/kb/244617/en-us

    > >

    > > You may have a bad RAM try to test your RAM by running Memtest by

    > > downloading this tool and unzip it and make a floppy or CD/DVD and run it on

    > > Reboot.

    > > http://www.memtest86.com/

    > > You may need to reposition/reset the RAM sticks in their slots.

    > > After that you could do a repair install, and then test.

    > > http://www.michaelstevenstech.com/XPrepairinstall.htm

    > >

    > > HTH.

    > > nass

    > > ----

    > > http://www.nasstec.co.uk

    > >

  • Quote
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    •

    RE: Stop: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B

     

    Sorry Rima, i is Verifier.exe not verofier.exe, Good lord where this

    letter jumped from LOL.

    HTH.

    nass

    "rima in distress" wrote:

    > i deleted a number of registry keys, maybe this is the issue? in the meantime

    > , ill use verofier.exe ( from the run command I presume?) I'm just a beginner

    > at all this!:

    > 2D8C4BF1-05FB-44D2-B6A1-CE7D740FC755

    > SOFTWARE\Microsoft\Internet

    > Explorer\Toolbar\EA038DDD-0FE0-41f5-BA60-FC3660529E71

    > AppID\6B677F1F-F86C-4757-BF24-7D865EF20639

    > AppID\ToolBarNotifier.EXE

    > 1BE8C6A5-A75F-4e33-89C3-18CC58A0B952

    > 61877300-54DB-4746-BA42-03E03A2B269C

    > 99A753C6-E429-46BD-989E-DD4A21CD059D

    > BCDB97EE-2C5B-4F69-861A-02ABEF4D94E5

    > 63321A5C-D8FE-432C-8D2F-61C0FC264320

    > F51BC478-D997-4C56-988D-79D9EEAAD1EC

    > F82FD7D4-2EC8-40B3-A141-DE051C98DCE9

    > FD4DCB8B-C33A-4E70-A351-6FAB7E1071A4

    > D7ABE914-B8CF-4602-9145-6BDAAEDA21AA

    > ToolBarNotifier.Notifier

    > ToolBarNotifier.Notifier.1

    > D2C1986A-FBEC-4472-AABF-6D42F08DBC8E

    > 2C02E5FC-7FE3-4122-911F-829314FE9BBC

    > 32BD20FD-41FD-47FB-9BC9-28DCBD7D55D7

    > 6B677F1F-F86C-4757-BF24-7D865EF20639

    > ContraVirus

    > Microsoft\Windows\CurrentVersion\App Paths\ContraVirus.exe

    >

    >

    >

    > "nass" wrote:

    >

    > >

    > >

    > > "rima in distress" wrote:

    > >

    > > > Please help,

    > > > Ever since i removed contravirus from my machine, I get this blue screen

    > > > messager and my pc shuts down. I can't use it at all!

    > > >

    > > > really need help - anyone..?

    > >

    > >

    > > Adding to Gerry advice, this always refer to a bad Hardware/driver installed.

    > > Read this articles and see, but how did you get rid of the Contra?.

    > > You receive a "serious error" or a "STOP: 0x0000007E" error message in

    > > Windows XP

    > > http://support.microsoft.com/kb/321637

    > > Error message in Windows XP Service Pack 2: "Stop 0x7E"

    > > http://support.microsoft.com/kb/900485

    > > Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP

    > > http://support.microsoft.com/kb/313050

    > > Easy CD Creator 5.0 does not function in Windows XP

    > > http://support.microsoft.com/kb/310628

    > > How to perform a clean boot in Windows XP

    > > http://support.microsoft.com/?id=310353

    > > A description of the Safe Mode Boot options in Windows XP

    > > http://support.microsoft.com/kb/315222/en-us

    > >

    > > Try to use the Verofier.exe command to see which Drivers not Verified on

    > > your system:

    > > How to Use Driver Verifier to Troubleshoot Windows Drivers

    > > http://support.microsoft.com/kb/244617/en-us

    > >

    > > You may have a bad RAM try to test your RAM by running Memtest by

    > > downloading this tool and unzip it and make a floppy or CD/DVD and run it on

    > > Reboot.

    > > http://www.memtest86.com/

    > > You may need to reposition/reset the RAM sticks in their slots.

    > > After that you could do a repair install, and then test.

    > > http://www.michaelstevenstech.com/XPrepairinstall.htm

    > >

    > > HTH.

    > > nass

    > > ----

    > > http://www.nasstec.co.uk

    > >

  • Quote
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    •

    rima in distress <rima in distress@discussions.microsoft.com> wrote:

    >Please help,

    >Ever since i removed contravirus from my machine, I get this blue screen

    >messager and my pc shuts down. I can't use it at all!

    >

    >really need help - anyone..?

    >

     

    For STOP 0x0000007E errors the value in parameter 2 (0x804E3687 in

    your case) is the address where the exception occurred. If this

    address is allocated to a device driver then that would be the prime

    suspect for the cause of your problems.

     

    One question - can you start the computer successfully in Safe Mode?

    If you can, and particularly if you can get it to work in "Safe Mode

    with Networking" then you can use the following procedure to identify

    the suspect driver:

     

    *******

    Identifying the cause of STOP errors using PSTAT & Excel

     

    Many times when a STOP error occurs the information provided does not

    specifically identify the application, device driver, or other

    component file where the error occurred. However the 4 parameters

    associated with the STOP (bugcheck) code will very often include one

    that is the address where the error occurred. You first need to look

    up the detailed information about the specific STOP code in order to

    determine if the address is included and if so which of the 4

    parameters has the address.

     

    You can identify the meaning of each of the parameters for your

    specific STOP code at:

    http://msdn2.microsoft.com/en-us/library/ms789516.aspx

     

    The second step in the procedure is to identify the addresses that

    each active process is being loaded at. The PSTAT utility will

    provide this information. On some systems the PSTAT utility may

    already be present. Check this by opening a Command Prompt window

    (Start - Run - CMD) and entering the following command:

     

    PSTAT /?

     

    If PSTAT is not on your computer you can download it free from

    Microsoft. The download is called "Windows XP Service Pack 2 Support

    Tools" and it is available from

    http://www.microsoft.com/downloads/details.aspx?FamilyId=49AE8576-9BB9-4126-9761-BA8011FABF38&displaylang=en

    With PSTAT installed on your computer the next step is to open a

    Command Prompt window again (Start - Run - CMD) and generate a report

    with PSTAT. Because you need to copy part of the information from

    this report (and only part) it is best to create the report as a text

    file. In the Command Prompt window enter the following command:

     

    PSTAT > C:\JUNK\PSTAT.TXT

     

    You may change C:\JUNK\ to whatever drive and folder that you want to

    save the report into.

     

    Now open the saved file in Notepad. Start - Run - NOTEPAD

    C:\JUNK\PSTAT.TXT

     

    Scroll down the file, about 80% of the way to the end of the file and

    you will find a head line:

     

    ModuleName Load Addr Code Data Paged LinkDate

     

    It is the information from this line to the end of the file that we

    want to copy from this file and save as a separate file. Select the

    block of text and copy it to the clipboard. Open a new notepad window

    and paste the clipboard contents into it. Save this file under a

    different name. I use PSTAT2.TXT and put it into the same C:\JUNK

    folder.

     

    Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT

    file into Excel. Excel will automatically parse the file into

    columns. Once this is done use DATA - SORT to sort the entire

    spreadsheet based on the value in Column B (Load Addr).

     

    It is now a simple task to read down the addresses until you find the

    highest value that is less than the address where the error occurred.

    That module (name in column A) is the prime suspect for the cause of

    your error.

     

     

    Good luck

     

    Ron Martell Duncan B.C. Canada

    --

    Microsoft MVP (1997 - 2008)

    On-Line Help Computer Service

    http://onlinehelp.bc.ca

    Syberfix Remote Computer Repair

     

    "Anyone who thinks that they are too small to make a difference

    has never been in bed with a mosquito."

  • Quote
  • Mark as Solution
    •

    Re: Stop: 0x0000007E (0xc0000005, 0x804E3687,0xF8C8ABB4, 0xF8C8A8B

     

    Thanks Ron, but I am unable to install this service pack as i get the message

    'the system administrator has set policies to prevent this installation' ,

    this is despite me being logged in as an administrator.

     

    any suggestions? ;(

     

    "Ron Martell" wrote:

    > rima in distress <rima in distress@discussions.microsoft.com> wrote:

    >

    > >Please help,

    > >Ever since i removed contravirus from my machine, I get this blue screen

    > >messager and my pc shuts down. I can't use it at all!

    > >

    > >really need help - anyone..?

    > >

    >

    > For STOP 0x0000007E errors the value in parameter 2 (0x804E3687 in

    > your case) is the address where the exception occurred. If this

    > address is allocated to a device driver then that would be the prime

    > suspect for the cause of your problems.

    >

    > One question - can you start the computer successfully in Safe Mode?

    > If you can, and particularly if you can get it to work in "Safe Mode

    > with Networking" then you can use the following procedure to identify

    > the suspect driver:

    >

    > *******

    > Identifying the cause of STOP errors using PSTAT & Excel

    >

    > Many times when a STOP error occurs the information provided does not

    > specifically identify the application, device driver, or other

    > component file where the error occurred. However the 4 parameters

    > associated with the STOP (bugcheck) code will very often include one

    > that is the address where the error occurred. You first need to look

    > up the detailed information about the specific STOP code in order to

    > determine if the address is included and if so which of the 4

    > parameters has the address.

    >

    > You can identify the meaning of each of the parameters for your

    > specific STOP code at:

    > http://msdn2.microsoft.com/en-us/library/ms789516.aspx

    >

    > The second step in the procedure is to identify the addresses that

    > each active process is being loaded at. The PSTAT utility will

    > provide this information. On some systems the PSTAT utility may

    > already be present. Check this by opening a Command Prompt window

    > (Start - Run - CMD) and entering the following command:

    >

    > PSTAT /?

    >

    > If PSTAT is not on your computer you can download it free from

    > Microsoft. The download is called "Windows XP Service Pack 2 Support

    > Tools" and it is available from

    > http://www.microsoft.com/downloads/details.aspx?FamilyId=49AE8576-9BB9-4126-9761-BA8011FABF38&displaylang=en

    > With PSTAT installed on your computer the next step is to open a

    > Command Prompt window again (Start - Run - CMD) and generate a report

    > with PSTAT. Because you need to copy part of the information from

    > this report (and only part) it is best to create the report as a text

    > file. In the Command Prompt window enter the following command:

    >

    > PSTAT > C:\JUNK\PSTAT.TXT

    >

    > You may change C:\JUNK\ to whatever drive and folder that you want to

    > save the report into.

    >

    > Now open the saved file in Notepad. Start - Run - NOTEPAD

    > C:\JUNK\PSTAT.TXT

    >

    > Scroll down the file, about 80% of the way to the end of the file and

    > you will find a head line:

    >

    > ModuleName Load Addr Code Data Paged LinkDate

    >

    > It is the information from this line to the end of the file that we

    > want to copy from this file and save as a separate file. Select the

    > block of text and copy it to the clipboard. Open a new notepad window

    > and paste the clipboard contents into it. Save this file under a

    > different name. I use PSTAT2.TXT and put it into the same C:\JUNK

    > folder.

    >

    > Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT

    > file into Excel. Excel will automatically parse the file into

    > columns. Once this is done use DATA - SORT to sort the entire

    > spreadsheet based on the value in Column B (Load Addr).

    >

    > It is now a simple task to read down the addresses until you find the

    > highest value that is less than the address where the error occurred.

    > That module (name in column A) is the prime suspect for the cause of

    > your error.

    >

    >

    > Good luck

    >

    > Ron Martell Duncan B.C. Canada

    > --

    > Microsoft MVP (1997 - 2008)

    > On-Line Help Computer Service

    > http://onlinehelp.bc.ca

    > Syberfix Remote Computer Repair

    >

    > "Anyone who thinks that they are too small to make a difference

    > has never been in bed with a mosquito."

    >

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