Posted May 3, 200618 yr When I plug in any USB digital camera to my Sony laptop, Windows finds the new hardware (disk drive), and installs it, but then the hardware cannot work due to the following error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)" This happens with any camera (not just mine) and with the built-in sony memory card reader. Any help would be appreciated. Regards.
May 3, 200618 yr What's happening, is your camera and card reader are supposed to show up as a removable device in your computer. The CODE 19 would fall under this category and therefore, you SHOULD be able to resolve this problem by following instructions from Microsoft, which are: Code 19 Your registry may be bad. (Code 19) To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good. Solution button: Check Registry This code means that the registry returned an unknown result. To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel. This is from: http://support.microsoft.com/kb/125174/en-us#E04G0ABAAA Otherwise, you could also try: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q314060 if you had or have Roxio Easy CD Creator installed. Hope this helps !! Otherwise, the only other time this would come up, is if a COM port needs to be enabled in the BIOS, which I doubt is the case here. . .
