Posted May 3, 200618 yr When I plug in any USB digital camera to my Sony laptop, Windows finds the new hardware (disk drive), and installs it, but then the hardware cannot work due to the following error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)" This happens with any camera (not just mine) and with the built-in sony memory card reader. Any help would be appreciated. Regards.