Administartor privilages problem

[victorlawrence]

I have now had two instances where my home PC has returned an error indicating that I need adminstrator privilages to perform the task. The problem is that I only have one account on my PC and it is the adminstriator's account.

 

The two instances are at start up of a game (Medal of Honor - Breakthrough Expansion set) and Windows update following the Active X config check.

 

I am running Windows XP Home edition on a small home network (two PCs sharing a cable modem and a internet telephone adapter).

 

Could my machine have been compromised by a hacker? What environment variable could be set to make these two programs think I am not on an adminstrators account?

 

Very puzzled. I would deeply appreciate any advice you have.

Vic

[victorlawrence]

FYI all.

 

Microsoft was able to help me fix the problem. The cure is rather unpleasant though, as I now have a lost of recovery work to do.

 

All steps as follows:

NOTE: If you are running Ad-aware, ZoneAlarm, PC-Cillin, Norton Antivirus, Norton Internet Security, Norton Personal Firewall, Sygate Personal Firewall, Microsoft Personal Firewall, Proxomitron pop-up blocker, Ad Muncher or a web accelerator, e.g. "Slipstream", I recommend you to temporarily disabl

e or shut down any of these before accessing the Windows Update site. Be sure to enable them again when you complete the update process. If you can access the Windows Update site with these applications disabled, then you may need to add the Windows Update site to the applications exception, or the

do not block list. Please see the applications documentation on how to do this.

 

In case our issue continues, please proceed to the suggestions below.

 

Step One:

============

1. Click Start -> Control Panel, click Internet Options.

2. Click "Delete Cookies" and select Yes when prompted to confirm the change.

3. Click "Delete Files" and select Yes to confirm this.

4. Click "Clear History" and select Yes when prompted to confirm this.

5. Click "Settings", and then click "View Files". Delete all files in this folder.

6. In the Settings window, click "View Objects". Delete all the objects in this folder. If some objects cannot be deleted, please restart the computer and try again.

7. Switch to the Security tab, select Internet and click "Default Level".

8. Switch to the Content tab, and then click AutoComplete. Clear Forms and Passwords.

9. Switch to the Advanced tab, click the "Restore Defaults" button, and then deselect "Enable third-party browser extensions".

10. Click OK.

 

Step Two:

===============

1. Close all instances of Internet Explorer and Outlook Express.

2. Click Start->Run.

3. Type the following command and click OK in each time.

 

Regsvr32 Jscript.dll

Regsvr32 wuaueng.dll

Regsvr32 wuaueng1.dll

Regsvr32 wucltui.dll

Regsvr32 wups.dll

Regsvr32 wuweb.dll

Regsvr32 wuapi.dll

 

4. Restart your computer and see if the problem still occurs.

 

Step Three: Clean up Windows Update temporary folder

===========

 

1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.

 

Net stop WuAuServ

 

2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.

 

Net start WuAuServ

 

Step Four: Rename CatRoot2 folder

=================

1. Close all the open windows.

2. Click Start->Run, type: %windir% and press Enter.

3. Locate and open the System32 folder.

4. Find the CatRoot2 folder, right-click on it, and select RENAME. Change the name to CR2OLD. Make sure you press Enter after typing in the new name, so the changes are executed.

5. Close this window.

6. Go back to the Microsoft Windows Update Website and check the result there.

 

Please check the problem.

[AWS]

Thank you for posting the solution. It should help other visitors that have the same problem.