Guest FatimahZahra Posted July 5, 2014 Posted July 5, 2014 I just bought a brand new laptop (HP Envy 15) just now. After I logged in to my account, I switched to my sister's account. But then the screen turned purplish blue with "please wait" written in the middle. I tried pressing a lot of buttons but nothing happened. I have been waiting for 2 hours now. Continue reading... Quote
Rich-M Posted July 14, 2014 Posted July 14, 2014 Probably just a random occurrence, just hold down the power button for more than 4 seconds until it shuts down then start it up again. Quote
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