MediaGo won't start error "The application has failed to start because its side-by-side...

[Guest Sandra_H]

Original Title: WINDOWS 8 - Application suddenly won't open at all.

 

 

I have MediaGo installed on my VAIO, and I use it quite frequently, however in the past week, it's consistently refused to open, displaying the error:

 

 

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event-log or use the command-line sxstrace.exe tool for more detail."

 

 

I have, since the app stopped working, used Command Prompt to detect and remove corrupt files from my computer, using the commands sfc/scannow and dism /online /cleanup-image /restorehealth, yet the problem still persists.

 

 

I have tried looking at the event log, AND given the sxstrace.exe tool a shot, but it's useless, as I have no idea what to do. I've Googled to no avail...

 

 

I'd really like to get the issue sorted quickly, and any help would be gratefully received!

 

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