It all started last saturday....when I got an alert from PANDA

June 22, 2014

Hello.

I got a 'new to me' refurbished Dell

D630 in January. Last sat. I got a 'malicious software trying to

attack!" message from PANDA. I immediately scanned with PANDA

and spybot, caught several things, then shut the system down, waited

and turned it on. I get the boot screen of death, which has 3

options: win7, panda scan, or windows scan for problems. I've run all

three. No problems. I've scanned 3 times with spybot, 3 times with

PANDA, and five times with various window and panda products, deep

system scans. There have been a few things here and there picked up,

but nothing earth-shattering after the initial scan that had malware

picked up, and 'suspicious incidents'. I've signed in multiple times

and it's still got the black screen...and is functioning nice and

snappy. It's just got that screen hanging there when I sign in. A

PANDA rep said it's probably my hard drive. (he was trying to get me

to sign up for a $300 scan! The computer cost $200! So...no!)

Several questions: If one of my

scans initially had been cut off and the desktop closed manually by

me (I did have both PANDA and spybot scanning simultaneously...and

PANDA finished so I shut the computer down, and signed back in to

continue my clean-up. Would that maybe be why the black screen is

there and will not reset?

2. I got a renewal from PANDA in May

via phone, so if it is shut down by me, I have no way of restoring

it. I've asked 3 times for help with that from their folks at IT, but

received no response.

3. If I copy files now in my

computer to my usb....and everything file-wise is clean...should that

be ok? Or is there a way to then scan the usb?

4. Can the programs on the desktop

be copied, and thought of as clean, or just let them go and

reinstall.

5. I have a reboot usb of panda,

but it was during the time it had issues, should I rescan and make

another since it's now 'clean'?

6. How do I find a encrypted

program for email? I am using startpage for my browser.

Thank you for your help.

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