Microsoft Sculpt wireless numeric keypad stopped working.

June 19, 2014

I am using a MS Sculpt wireless keyboard with a wireless standalone numeric keypad and a wireless sculpt mouse. MS officially calls this model the "Sculpt of Business", the product can be seen here: http://www.microsoft.com/hardware/en-us/b/sculpt-ergonomic-keyboard-for-business. I am using Windows 7, 64bit.

Today I arrived at work and found the numeric keypad has stopped working, however the mouse and keyboard are working fine. I thought it was a “Num Lock” key issue at first but it is not. I removed & re-inserted the battery in the numeric keypad, no change. I turned the mouse on & off, removed & re-inserted the batteries from the mouse & the keyboard,. No change. I unplugged the USB on my computer and plugged it back into a new port location. No change.

I purchased the MS Sculpt about 2 or 3 months ago, it is pretty new. I'm not a huge fan of the separate keyboard (I double sided sticky taped it to my keyboard tray to match the ergo angle of the keyboard) but I like the set up overall. However it would be great if there were more that could be done for trouble shooting (there are not connectivity buttons or lights).

I have read the following MS Help articles and found nothing relevant or helpful to assist me:

http://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

http://support.microsoft.com/kb/838398/en-us

I’ve read the following MS Help Blog posts and found nothing to assist me:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/what-should-i-review-if-the-numerical-keypad/7079acca-3722-428c-a68a-88fc4be6c18d

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/microsoft-scuplt-wireless-keyboard-does-not-work/3a523626-0bce-4f57-be51-6af4e4089beb

http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/microsoft-sculpt-ergonomic-desktop-2-issues/c226cf61-b79e-4e97-8152-0531cf9d9606

Please respond with suggestions for trouble shooting this issue.